Sign in

Lex Brodie's Tire, Brake & Service Company

Sharing is caring! Have something to share about Lex Brodie's Tire, Brake & Service Company? Use RevDex to write a review
Reviews Lex Brodie's Tire, Brake & Service Company

Lex Brodie's Tire, Brake & Service Company Reviews (6)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I just have a few comments, First I would like to thank the Hawaii Revdex.com for your assistance.? My over all experience with Lex Brodies tire company was? disappointing.? It should not have taken this long to be resolvedI drove around with defective new? tires for over a monthI never received an apology, at one point they insinuated that my brakes were causing the vibrations,? ? They might be the? "thank you very much company", but not the "we are very? sorry" ? company.? That being said I am relieved that they found the problem & fixed it.Sincerely, ?
*** ***

Response to Revdex.com Complaint dated 2/11/2015 / ID # [redacted]Aloha, "Thank You ... Very Much" for sharing your feedback.  As requested, we will refund the requested amount of $7.02 as well as $25 to split the estimated cost of $50 for the new set of lug nuts.We will also hold training with Gerard...

and share your disappointment in how he handled the situation. Our goal is 100% satisfaction and we realize it is our job to accomplish that goal and we can learn by listening to our customer's constructive feedback.Please note; the lug nuts seized and broke coming off, right after another shop had very recently inspected and notified you of the need for bearings and brakes (referring to the information provided in the complaint, this recommendation would have required the wheels to be removed and re-installed); I have worked here since 12/1986 and worked several years with Lex and spent years changing tires, aligning cars, as a manager, President and now Executive Director...through this experience you get a pretty good knowledge of the cause for certain common issues. In this case, it's 99.9% probability we did not cause the lug nuts to strip and Gerard felt this thus attempted to charge for a repair need that we very likely could not have caused (we were just the unlucky store that took them off at that time).Also, please note, lug nuts and wheel studs can go through additional stress and wear when there are aftermarket wheels, and it seems your vehicle has those (referring to the NOD Industries purchase referenced in the complaint).  In the end, we understand your position, and how most folks (not in the industry, who are knowledgeable and honest) would feel when a shop breaks lug nuts and studs coming off. Seems to make sense, but, as explained earlier... rarely the case (when removing the wheels).  The condition may simply be a wear issue (vehicle has over 100,000 miles), could be an issue with the last folks who put the wheels on (could have over torqued or cross threaded) all of which is complicated by the aftermarket wheels and lug nuts (I'm currently changing the studs on the back of my wife's care due to wear; also has over 100,000 miles and aftermarket wheels).Once again, please accept our apologies for the frustrating visit.  We will be mailing the requested $7.02+ the customer satisfaction added $25 = $32.02 total, to the PO Box provided. "Thank You ... Very Much!" for giving us the opportunity to serve you.Sincerely,Scott * W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Daniel D[redacted]

Aloha! We contacted Mr. [redacted] about his concern.  On 7/11/2016, Mr. [redacted] visited our Aiea location so we could re-inspect.  There were 2 badly worn tires on the vehicle and 2 new tires purchased from the year before.  We agreed to warranty out the 2 tires from the year before,...

and then to replace the badly worn tires (this would result in the ideal scenario where the 4 tires were the same brand and age.  We had also suspected the tire purchased the year before, were tracking the concrete rain grooves – which is rare but does happen occasionally).  Mr. [redacted] was asked to test drive before paying for the invoice (#[redacted]).  He came back, to what we understood, as satisfied and paid his bill.  We believe the concern has been resolved.  “Thank You… Very Much” for the Revdex.com assistance to help address this concern.  Sincerely, Scott * W[redacted]  Executive Director & 29 year Lex Brodie’s Team Member

Revdex.com Operations“Thank You… Very Much!” for helping to review and mediate this concern.With this response, we are providing 3 attachments for review:1st attachment; Page 1&2 – Revdex.com Letter informing us of the complaintPage 3 – the estimate we produced for Mr. [redacted] on 12/12/2015.  On this...

estimate, we price matched the lexbrodies.com website tire price of $194.96.  And provided the web coupon discount on 4 tires.      Page 4&5 – copy of the estimate Mr. [redacted] printed from our website; with a 1 tire coupon of $10, a 2 tire coupon of $40 (= 20 coupon X 2), a 3 tire coupon of $60 (= $20 coupon X 3), 4 tire coupon of $100 (= $25 coupon X 4) and a $10 alignment coupon (yet there was no alignment charge on the quote).  Please note, tire coupon is based on the amount of tires being replaced.Page 6&7 – example of other customer’s quote that came in today applying the appropriate coupons.2nd & 3rd attachments;Recorded calls from Mr. [redacted] inquiring about a tire purchase.  Please review the documents and calls.We do our very best to be clear with our promotions and marketing.   Our online tire quoting tool has been in use for most of this year and we have had over 2700 quotes generated.   This is the first time anyone has applied every coupon listed for a quote.  When you visit our tire quoting tool on lexbrodies.com, it starts off with giving a Good Better Best tire option (Screen shot shown below).From there, you can “click for quote” (Quote drop down box screen shot shown below.  Please note; there are options, with “Details”, that can be chosen, such as a tire coupon, alignment correction charge, alignment coupon and other tire related charges. Below the captured screen shot is the disclaimer “Pricing is subject to change at any time”);  Please note, each line item has a “Detail” tab that gives Details for that item.  1 Tire coupon and the 2 Tire coupon are highlighted below (please note they are clearly marked not combinable).  We also feel it’s self explanatory that a 1 tire coupon is for 1 tire.  2 tire coupon for 2 tires… and so on. (Once again, with 2700+ estimates, this is the first time we have this complaint.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just have a few comments, First I would like to thank the Hawaii Revdex.com for your assistance.  My over all experience with Lex Brodies tire company was disappointing.  It should not have taken this long to be resolved. I drove around with defective new tires for over a month. I never received an apology, at one point they insinuated that my brakes were causing the vibrations,  They might be the "thank you very much company", but not the "we are very sorry"  company.  That being said I am relieved that they found the problem & fixed it.Sincerely,  
[redacted]

Check fields!

Write a review of Lex Brodie's Tire, Brake & Service Company

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Lex Brodie's Tire, Brake & Service Company Rating

Overall satisfaction rating

Address: 701 Queen St, Honolulu, Hawaii, United States, 96813-5109

Phone:

Show more...

Web:

This website was reported to be associated with Lex Brodie's Tire, Brake & Service Company.



Add contact information for Lex Brodie's Tire, Brake & Service Company

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated