Lex Rooter Sewer & Drain Cleaning

I have a plumbing issue that may involve a septic pump outI am unable to use any water in the house without filling my basementI contacted this company on New Years Day and was informed that they do not do pump outs on holidaysThe young lady who answered the phone said she would contact her boss due to the emergent nature of my needAfter waiting for hours and calling again I was informed that they could not help me due to the holiday

Quoted $Charged $No response by Lex Rooter to remedy
I am formally and vehemently lodging a complaint against Lex-Rooter Sewer & Drain Cleaning of Lexington, KYTheir business practices dishonest and possibly criminal
On 9/1/18, I called Lex Rooter due to a septic tank issue I spoke with "***"I explained the issue She said that she could have a truck out to my home on 9/2/between AM and 1PMShe apologized that the cost was higher than (about double) as it was a weekendThis was understandableShe quoted me $to pump the septic tank and if the line needed cleared, it would be an additional $ I told her I needed to talk to "my other half" but would get right back to her After a quick discussion, I called her back and again confirmed the pricing We agreed and she took my name and address
On 9/2/18, as agreed, she called to say her truck would be at my home around AMThe truck showed up, the technician made a quick assessment an

I have a plumbing issue that may involve a septic pump out. I am unable to use any water in the house without filling my basement. I contacted this company on New Years Day and was informed that they do not do pump outs on holidays. The young lady who answered the phone said she would contact her boss due to the emergent nature of my need. After waiting for hours and calling again I was informed that they could not help me due to the holiday.