Lexar Homes

Our original home was destroyed by giant bull pines in early 2016. We searched for builders and finally landed with Lexar. the build of our home went fairly smoothly and we originally loved that part of it. However since then its been a nightmare! Though I've heard through my MANY calls that Lexar is not responsible for the contractors that were hired to do the electrical, flooring, or heating they did provide the lists for them. I have so many times given up on trying to get things fixed or rectified! It started with Great Floors the second year of the home I had cracked wood work around the doors and it was bulging around the dishwasher, stove and plays the rice Krispy jingle when you walk on it. Great floors did send out the installer who replaced the wood work and he "glued" areas. This didn't fix the bowing in the kitchen. They sent out another inspector who while he was here said it was "shady labor issues" but this changed by the time great floors called back
And found out the flooring I picked out was discontinued, and now was water damage! Really? Around things water would not even be close to?. Still trying to get this fixed Jerry said I can send out another person who could check this, Im still waiting its been 4 yrs. I know it was shady labor issues because I was here when they installed the floors it was freezing temps, the doors were open, yet they were laying it anyways. This also was said "we would have never done that" Still have issues there my problem.
Then there's my electrical issue! By reading other reviews I see I'm not alone here! I called several times because the breakers kept popping. Plug in something in the kitchen that breaker would pop. Plug in something outside another breaker pops, I'm constantly resetting them still after contacting this company the answer was " those breakers might have been old ill send you some"! Really? I'm 61yrs old and electrical is above my pay grade! Oh and I'm still waiting for those it also has been yrs! I gave up and still have to reset them every time I want to work outside that contains power!

Finally the last straw (reason for this review)! I take care of my 96yr old mother in this house and the heater went out the day before Christmas. I called Complete heating immediately since its not exactly freaking warm in Idaho this time of year, they explained they had no one to come out that week, call someone else! Ok so I called mainstream heating who managed to come out in less than 3hrs, he at least hooked up the emergency heat (which Complete heating failed to do originally) so we didn't freeze. He also explained that I needed to call Complete heating back because it should still be under warranty and they would have to be the ones to fix it. Ok I call them back, left messages that I needed THEM to come out explaining the situation again, I got the same response they had no one to come out plus they'd have to charge travel time, and an hourly cost. Bottom line I still need to get this fixed! Now the biggest problem the warranty card was never sent in so not covered anyway. Its only 7 yrs old however when I sat with our lexar contact person for 2 hours filling all the final paperwork out, and it went with him (who no longer works there) it never got sent in. I've tried to get Complete heating out to get this fixed I get the same response "call someone else" someone else doesn't want to work on it! I've spoken to Bobby at Lexar and of course its over the 5 yr Lexar responsibility, after a week of waiting for him to call me back I called him only to get " its not Lexars issue or Complete heatings, he suggested calling Carrier (the maker) there response was the card wasn't sent in so by policy they can't do anything. the warranty cards on all of our homes content have disappeared.
My father was extremely ill and actually passed away 3 weeks prior to our Christmas Eve move in date, I didn't complain when I realized that our electricity to our shop was damaged in the build which cost me 2400.00, I didn't complain when I realized the water lines were not reconnected to the front yard, I didn't complain that our specific height specifications for our counter top was not correct.
I'm so sick of the run around I'm actually considering selling out. This was supposed to be our forever home. My dads buried here, my mom will be too. I'm stuck with one issue or another and trust me none of them give a dam!
Sincerely Laurie Rivera

After paying my final bill we have had issues with Lexar Homes out of Tacoma, WA finishing up some jobs and fixing problem with construction at our home on Anderson Island, Washington. It has taking months for them to finish up some very easy items. After pushing them hard for months some very significant items got finally taken care of. In the contract after a year of completion the home is guaranteed from any issues. There are still 3 items that they still need to take care of and no matter how much we call, send text messages, or send E-mails they are not taken care of. These items are:

1) Boot prints in the cement on the front porch from Lexar workers. (Reported before August 2017)
2) A wood crack down the center of a drawer face in master bedroom. I even offered to have them mail me the drawer to us and I will put it on myself. (Reported before September 2017)
3) Electrical issues with one of circuits. When using the outlet in the back and having the outside lights on the circuit in the garage breaks every time. I have had to bring extension cords around the house to get things done. (Reported beginning of December 2017)

We hope Lexar will take care of these items in the near future.