Response received via e-mail and fax to Revdex.com -- documents attached; text of e-mail reads as follows: Miss [redacted] purchased a Honda Civic on 12/27/The purchase price of this vehicle was $ This sixteen year old vehicle had miles at the time of the purchaseThis vehicle was sold AS-ISNo warranty of any kind was included with this vehicle saleWe inspected the vehicle prior to sale dateOur technician found this vehicle in safe and reliable operation.Miss [redacted] signed form acknowledging with her signatureThis form described all defects a used motor vehicle may have in detailMiss [redacted] also was presented another form describing the following: (Sold and As EquippedNo free work promisedPurchaser is responsible of all future repairs and maintenance hereinafterSelling dealer is not responsible of any repairs.)Miss [redacted] also acknowledged this form with her signature and received a copy.I received a call from Miss [redacted] on Friday, 2/9/She related her disappointment with her vehicleWhen I asked a few questions, She told me the one of the Solenoids failedThe part was $Her mechanic told her this part should not have failed because we inspected the vehicleMiss [redacted] also accused my company in hiding this problem of the vehicle which accrued about a month laterYet, she contacted us exactly forty four days after her purchaseI told Miss [redacted] that is not the way we conduct businessWe are not involved in unethical practicesThe subject solenoid is a electrical component of the transmission and it could have no warning when it will be going out of it's functionWe have no indicator of guarantee of such performance of a electrical component that is similar to a light bulb or a light switchI related the information to Miss [redacted] the vehicle was sold AS -ISHowever, We would be happy to inspect the vehicle and help her the best way we couldShe agreed to bring the vehicle to us on Monday, 2/12/She agreed to cover any towing expenses on her ownAfter my conversation with Miss ***, I consulted our Lead MechanicHe confirmed the part cost was around $and readily availableThe labor time to replace the subject part was about one hour and a halfTotal cost would be about three hundred dollarsMiss [redacted] is definitely exaggerating the mechanical repair cost on her complaint to your office as she says the repair cost exceeds the value of the vehicle I decided to contact Miss [redacted] about 3pm on Monday, 2/12/by phone when she has not yet brought the vehicle to our facility for inspectionI left her a voice mail asking, if she was still bringing the vehicle that day, because our Mechanics were leaving at pmMiss [redacted] never returned my call on MondayI contacted her on Tuesday by phone again and left a voice mailMiss [redacted] never returned my recent calls and she never brought her vehicle to our facility.I believe our company made all reasonable efforts to resolve Miss ***'s concerns regarding her vehicle even so there was no warranty of any kindMiss [redacted] failed to bring her vehicle to our facility and discontinued communication.We regret to inform Miss [redacted] our Company will not be accommodating her request of returning this vehicle as I feel it is not a reasonable request to resolve this matterThis vehicle already has been registered in her name and title application has been submitted to Minnesota department of vehicle servicesI am attaching the form and the supplement form stating Miss [redacted] assumed all future repairs of the vehicle and validated with her signature.Our company continues the ethical and honest operation in selling pre-owned vehicles and appreciates Revdex.com assistance and involvement to both parties in this matter Sincerely,Dennis [redacted] Office-###-###-####http://www.lexdanauto.comLexdan Automotive [redacted] ***Maplewood ,MN
Revdex.com spoke to Ms [redacted] , who confirms that when Lexdan was ultimately unable to provide a title for the vehicle due to issues acquiring necessary signatures, it agreed to buy the vehicle back from the customer, on or about May 18th.Ms [redacted] says she considers the matter resolved
Response received via e-mail and fax to Revdex.com -- documents attached; text of e-mail reads as follows: Miss [redacted] purchased a Honda Civic on 12/27/The purchase price of this vehicle was $ This sixteen year old vehicle had miles at the time of the purchaseThis vehicle was sold AS-ISNo warranty of any kind was included with this vehicle saleWe inspected the vehicle prior to sale dateOur technician found this vehicle in safe and reliable operation.Miss [redacted] signed form acknowledging with her signatureThis form described all defects a used motor vehicle may have in detailMiss [redacted] also was presented another form describing the following: (Sold and As EquippedNo free work promisedPurchaser is responsible of all future repairs and maintenance hereinafterSelling dealer is not responsible of any repairs.)Miss [redacted] also acknowledged this form with her signature and received a copy.I received a call from Miss [redacted] on Friday, 2/9/She related her disappointment with her vehicleWhen I asked a few questions, She told me the one of the Solenoids failedThe part was $Her mechanic told her this part should not have failed because we inspected the vehicleMiss [redacted] also accused my company in hiding this problem of the vehicle which accrued about a month laterYet, she contacted us exactly forty four days after her purchaseI told Miss [redacted] that is not the way we conduct businessWe are not involved in unethical practicesThe subject solenoid is a electrical component of the transmission and it could have no warning when it will be going out of it's functionWe have no indicator of guarantee of such performance of a electrical component that is similar to a light bulb or a light switchI related the information to Miss [redacted] the vehicle was sold AS -ISHowever, We would be happy to inspect the vehicle and help her the best way we couldShe agreed to bring the vehicle to us on Monday, 2/12/She agreed to cover any towing expenses on her ownAfter my conversation with Miss ***, I consulted our Lead MechanicHe confirmed the part cost was around $and readily availableThe labor time to replace the subject part was about one hour and a halfTotal cost would be about three hundred dollarsMiss [redacted] is definitely exaggerating the mechanical repair cost on her complaint to your office as she says the repair cost exceeds the value of the vehicle I decided to contact Miss [redacted] about 3pm on Monday, 2/12/by phone when she has not yet brought the vehicle to our facility for inspectionI left her a voice mail asking, if she was still bringing the vehicle that day, because our Mechanics were leaving at pmMiss [redacted] never returned my call on MondayI contacted her on Tuesday by phone again and left a voice mailMiss [redacted] never returned my recent calls and she never brought her vehicle to our facility.I believe our company made all reasonable efforts to resolve Miss ***'s concerns regarding her vehicle even so there was no warranty of any kindMiss [redacted] failed to bring her vehicle to our facility and discontinued communication.We regret to inform Miss [redacted] our Company will not be accommodating her request of returning this vehicle as I feel it is not a reasonable request to resolve this matterThis vehicle already has been registered in her name and title application has been submitted to Minnesota department of vehicle servicesI am attaching the form and the supplement form stating Miss [redacted] assumed all future repairs of the vehicle and validated with her signature.Our company continues the ethical and honest operation in selling pre-owned vehicles and appreciates Revdex.com assistance and involvement to both parties in this matter Sincerely,Dennis [redacted] Office-###-###-####http://www.lexdanauto.comLexdan Automotive [redacted] ***Maplewood ,MN
Received voicemail from owner [redacted] , indicating issue has been resolved with customer
Revdex.com spoke to Ms [redacted] , who confirms that when Lexdan was ultimately unable to provide a title for the vehicle due to issues acquiring necessary signatures, it agreed to buy the vehicle back from the customer, on or about May 18th.Ms [redacted] says she considers the matter resolved