Lexington Asset Management

Company refuses to guarantee and/or provide services granted during lease renewal.In May 2014, I renewed my apartment lease with Lexington Asset Management at their [redacted] complex in [redacted] TN. I was offered the choice of three (3) upgrades: a new dishwasher, new water faucets and a resurfacing of countertops.As of this date, I have only received one upgrade - the dishwasher. I was only able to obtain it after having a somewhat heated discussion with the property manager, [redacted] (last name unknown). I have been told so many different stories by the apartment complex manager and the Lexington Asset Management staff that I could not possibly express them all here.I have made numerous phone calls and emails to [redacted] at the corporate headquarters in Memphis, TN. She has ignored and failed to respond to both phone calls and emails. On October 1, 2014, I was able to actually talk with Ms. [redacted] and she asked that I send pictures of my water faucets to her; complex manager states only faucet gaskets were to be replaced. I sent that requested information to Ms. [redacted] on the same day, October 1st, at 8:52 p.m.On October 2, 2014, at 10:08 a.m., Ms. [redacted] responded, as follows:"Mr. [redacted],Thank you for your email. I just wanted to take a moment and confirm that I have received it. I will contact you shortly with an answer to your request."On October 6, 2014, at 11:54 a.m., I contacted Ms. [redacted] once again, as follows:"[redacted],What is the latest update on my request?"On October 8, 2014, at 11:00 a.m., Ms. [redacted] responded, as follows:"Mr. [redacted],I sent your request and as of 10/2/14 it was being reviewed. I have not yet received final word and my apologies for that. I will follow up with them today and get a decision."During our conversation on October 1, 2014, Ms. [redacted] and I discussed the timing of having my countertops resurfaced. She advised that it would happen on either the 14th or 15th of October 2014. As of todays date, I have had no notice from either the apartment complex management, nor Lexington Asset Management, that the 2nd portion of complaint will be addressed. In addition, since receiving the email from Ms. [redacted] on October 8th, 2014, I have heard nothing else with regards to providing the two (2) remaining upgrades promised to me at the time of my lease renewal in May 2014.Desired SettlementDue to the longevity of this issue and due to the ineptitude in which it has been mishandled by both [redacted] Apartments and their parent company, Lexington Asset Management, I request the following settlement:1. Replace all water faucets in my apartment.2. Resurface all countertops in my apartment.3. Reimburse me monetarily at the rate of $500.00 per month (pro rated) for failing to provide timely service beginning the date of my latest lease renewal.Business Response In response to complaint from Mr. [redacted] at [redacted] we respond as follows:Mr. [redacted] made the decision to renew his rental lease with [redacted] effective June 1 2014 and in return we offered his choice of three items as upgrades to his apartment it was explained to Mr. [redacted] that the items would be be installed until after his renewal date was effective, June 1, 2014 and it may take some time to complete. due to the number of renewals from the current and previous year we were not able to give an exact date by which he could expect his renewal gifts.Mr. [redacted] received a new dishwasher in august 2014. He did speak with Ms. [redacted] on, or around, September 24, 2014, who informed him it would be mid-October before his countertops were resufaced. After we were notified by an outside contractor of available dates, his countertopsresurfaced on October 24, 2014.The last gift, faucets, remained in question because his current fixtures did not require replacement or fixing but new cartridges, which should be changed periodically. It was further explained to Mr. [redacted] that his faucets were the same faucets being offered and would not be an upgrade from what he currently has. Mr. [redacted] elected to keep his faucets on October 14, 2014.We understand Mr. [redacted]'s concern about the amount of time it has taken to give the gifts we promised and we acknowledge our responsibility to keep our residents informed if we feel it make longer than anticipated to fulfill that promise. we have implemented systems that will allow the property to fulfill that promise. We have implemented systems that will allow the property to fulfill that promises in a timelier manner and to better inform our residents of the progress of their requests.aConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As noted in Ms.[redacted]'s response, the timeliness in which these upgrades were performed was unreasonable. In addition, Ms.[redacted] did not address the numerous phone calls and/or conversations we had regarding the status of the upgrades. Yes, the upgrades have been made. However, I want monetary compensation for the time and effort I had to put into seeing that the property management agreed to between May 22, 2014 and October 24, 2014. Five months? Really?