Lexington Auto Sales

From: Lexington Auto Sales [mailto: [redacted] ] Sent: Thursday, May 07, 10:AMTo: [redacted] ***Subject: [redacted] Dear Revdex.com,In response to Ms [redacted] 's complaint.This will be short and sweetWhoever was driving the car wrecked it near the home of Ms [redacted] , then proceeded to drive it around yards in the snow into the drivewayMs [redacted] , or a family member then called the insurance company and made a statement that "someone had hit the car while it was parked in the driveway"The investigating police reported that there were clear tracks indicating that someone drove it around yards into the driveway, with snow tracks to prove itIt was concluded that the [redacted] s' statement was "misrepresentation of an insurance claim"The ironic thing is that the insurance adjuster told us here at Lexington Auto Sales that "All they had to do was tell the truth and the claim would have been paid!".It was basically considered attempted insurance fraud and the insurance company denied the claimIn the meantime, in the interim time the insurance company was investigating, Ms [redacted] told us she was going to get paid to have the car fixed, so, I, [redacted] ***, owner of Lexington Auto Sales sent it out to the repair shop to have it repairedI never would or could imagine that the insurance company would deny coverageBut by the time I found this out the car had been repaired and it was around $that was owed to the repair shopLexington Auto Sales HAD to pay this bill.We at Lexington Auto Sales got stuck with the bill, because Lexington Auto Sales was being trying to be helpful, courteous, and expeditious in getting the car repaired and back to it's owner.We even told Ms [redacted] that we would give her the car back if she could bring us $even given the fact that we paid $to get it outHow good can we be? I find it ridiculous that she would even think of writing the Revdex.com when we were willing to vouch for the repair, then take a loss on it, even though whoever reported the claim lied to the insurance company.Cordially, [redacted] ***Lexington Auto Sales

From: Lexington Auto Sales [mailto:[redacted]] Sent: Thursday, May 07, 2015 10:08 AMTo: [redacted]Subject: [redacted]Dear Revdex.com,In response to Ms. [redacted]'s complaint.This will be short and sweet. Whoever was driving the car wrecked it near the home of...

Ms. [redacted], then proceeded to drive it around 50 yards in the snow into the driveway. Ms. [redacted], or a family member then called the insurance company and made a statement that "someone had hit the car while it was parked in the driveway". The investigating  police reported that there were clear tracks indicating that someone drove it around 50 yards into the driveway, with snow tracks to prove it. It was concluded that the [redacted]s' statement was "false misrepresentation of an insurance claim". The ironic thing is that the insurance adjuster told us here at Lexington Auto Sales that "All they had to do was tell the truth and the claim would have been paid!".It was basically considered attempted insurance fraud and the insurance company denied the claim. In the meantime, in the interim time the insurance company was investigating, Ms. [redacted] told us she was going to get paid to have the car fixed, so, I, [redacted], owner of Lexington Auto Sales sent it out to the repair shop to have it repaired. I never would or could imagine that the insurance company would deny coverage. But by the time I found this out the car had been repaired and it was around $1700. 00 that was owed to the repair shop. Lexington Auto Sales HAD to pay this bill.We at Lexington Auto Sales got stuck with the bill, because Lexington Auto Sales was being trying to be helpful, courteous, and expeditious in getting the car repaired and back to it's owner.We even told Ms. [redacted] that we would give her the car back if she could bring us $1000.00 even given the fact that we paid $1700.00 to get it out. How good can we be? I find it ridiculous that she would even think of writing the Revdex.com when we were willing to vouch for the repair, then take a loss on it, even though whoever reported the claim lied to the insurance company.Cordially,[redacted]Lexington Auto Sales

Review: I Bought My Car From Lexington Auto Sales Over the Summer. There Was Some Work That Needed To Be Done; Like Locks and Wheel Barrels. I Made an Agreement With [redacted] At Lexington Auto Sales That Either I can Get It Fix and she Lower My Car Payments Or I Can Bring It When I Have Time From College To Get It Fix. So I Called [redacted] Up An Told Her I'll Just Let Them Fix It An My Wheel Barrels Really Need To be Fixing. I Also Brought Her The Paper Of the Work That Need To be Done But She Says She Lost It. I came home from school to spend time with my mother the next day we come outside an my whole wheel is off the car. We thought somebody had hit my car so we call the police officer. [redacted] stated that we call the insurance and told them what happen but the police officer had inform us that the car does not look like it was a hit and run, It might be a mechanical problem, but still call your insurance. The officer left a written statement. [redacted] picked up the car the same day. No one told her that a check was being cut she wasn't even suppose to have the car fix until we knew for sure what the insurance said. She went on her behalf and had it fix an now they want 1500.00 From us plus I'm making Car Payments so she called an told us [redacted] said make your car payment an You can pic your car up witch I did but I still haven't had my car and now he saying he change his mind an they need at least a 1000 until I get my car an I don't think it's fair cause I'm making car payment an I'm Not Driven then they want 1000 on top of that .Desired Settlement: I Just Want My Car Back I put so much money into it an I can't even get it out my name.

Business

Response:

From: Lexington Auto Sales [mailto:[redacted]] Sent: Thursday, May 07, 2015 10:08 AMTo: [redacted]Subject: [redacted]Dear Revdex.com,In response to Ms. [redacted]'s complaint.This will be short and sweet. Whoever was driving the car wrecked it near the home of Ms. [redacted], then proceeded to drive it around 50 yards in the snow into the driveway. Ms. [redacted], or a family member then called the insurance company and made a statement that "someone had hit the car while it was parked in the driveway". The investigating police reported that there were clear tracks indicating that someone drove it around 50 yards into the driveway, with snow tracks to prove it. It was concluded that the [redacted]s' statement was "false misrepresentation of an insurance claim". The ironic thing is that the insurance adjuster told us here at Lexington Auto Sales that "All they had to do was tell the truth and the claim would have been paid!".It was basically considered attempted insurance fraud and the insurance company denied the claim. In the meantime, in the interim time the insurance company was investigating, Ms. [redacted] told us she was going to get paid to have the car fixed, so, I, [redacted], owner of Lexington Auto Sales sent it out to the repair shop to have it repaired. I never would or could imagine that the insurance company would deny coverage. But by the time I found this out the car had been repaired and it was around $1700. 00 that was owed to the repair shop. Lexington Auto Sales HAD to pay this bill.We at Lexington Auto Sales got stuck with the bill, because Lexington Auto Sales was being trying to be helpful, courteous, and expeditious in getting the car repaired and back to it's owner.We even told Ms. [redacted] that we would give her the car back if she could bring us $1000.00 even given the fact that we paid $1700.00 to get it out. How good can we be? I find it ridiculous that she would even think of writing the Revdex.com when we were willing to vouch for the repair, then take a loss on it, even though whoever reported the claim lied to the insurance company.Cordially,[redacted]Lexington Auto Sales

Review: I purchased a car from them and the catalyst converter went out and I took it up there and they put it on the code machine and it showed that it was the catalyst converter they tripped the code to make the service engine light to go off and they told me that would fix it so I took it up there and they told me to take it to their salvage to be put on the lift to get fixed so I took it up there and the guy said he had a car on the lift and he couldnt fix it so I called the car lot back and they told me to take it back in a week so I did and the guy that worked at the salvage yard was out repoing cars so I didnt get it fixed again so it got so bad that the car was cutting off going down the middle of the road and almost got me killed so once again I called the company and they told me to take it back to the salvage yard so I took it back today and he said the welder was broke and the owner was supposed to get a new one but he pocketed the money instead so the car wasnt fixed again. so I called back and they told me it wasnt there respinsibility to fix it so I told then to come get it because I didnt have 200 dllrs to get it fixed so they came and got itDesired Settlement: they need to be checked into cause they are inspecting cars illegally and not standing behind wat they sell and their employees are driving around with dealer tags and instead of putting somebody in a another car they want to give u the run around.

Business

Response:

From: Lexington Auto Sales

[mailto:[redacted]]

Sent: Wednesday, May 15, 2013 10:19 AM

To: [redacted]

Subject: [redacted]

This

letter is in response to complaint referenced above.

**.

[redacted] purchased the car on 6/1/12 which means she had the car over a year. She

also signed the "as is" buyers guide, which your organization is

familiar with. We have always strived to help our customers in many situations

and if she came in we tried to help her as a courtesy we may have given her

advice. We may have even checked the car for her, but by no means are we going

to work on a car ( the car was purchased eleven months ago) without some kind

of prearranged agreement, i.e, customers repair in exchange for remuneration. Whether we did look at the car or not, the issue is irrelevant, due to the fact

that she bought it "as is" and the fact that she didn't pay the car

after driving it for almost a year.

The

car was repossessed due to being around $1200.00 past due.

As

for the accusations of inspecting cars or using dealer plates illegally, we

have no comment on that, except that it is irrelevant and ridiculous.

We

realize and your organization realizes, that there's always more to the story.

You also realize, after reviewing our record with you, that we have always

responded and promptly and dealt with each situation to the best of our ability

and good name.

Lexington

Auto Sales

528

S. Main St

Lexington

NC, 27292

###-###-####

Review: I purchased a car from them and the catalyst converter went out and I took it up there and they put it on the code machine and it showed that it was the catalyst converter they tripped the code to make the service engine light to go off and they told me that would fix it so I took it up there and they told me to take it to their salvage to be put on the lift to get fixed so I took it up there and the guy said he had a car on the lift and he couldnt fix it so I called the car lot back and they told me to take it back in a week so I did and the guy that worked at the salvage yard was out repoing cars so I didnt get it fixed again so it got so bad that the car was cutting off going down the middle of the road and almost got me killed so once again I called the company and they told me to take it back to the salvage yard so I took it back today and he said the welder was broke and the owner was supposed to get a new one but he pocketed the money instead so the car wasnt fixed again. so I called back and they told me it wasnt there respinsibility to fix it so I told then to come get it because I didnt have 200 dllrs to get it fixed so they came and got itDesired Settlement: they need to be checked into cause they are inspecting cars illegally and not standing behind wat they sell and their employees are driving around with dealer tags and instead of putting somebody in a another car they want to give u the run around.

Business

Response:

From: Lexington Auto Sales

[mailto:[redacted]]

Sent: Wednesday, May 15, 2013 10:19 AM

To: [redacted]

Subject: [redacted]

This

letter is in response to complaint referenced above.

**.

[redacted] purchased the car on 6/1/12 which means she had the car over a year. She

also signed the "as is" buyers guide, which your organization is

familiar with. We have always strived to help our customers in many situations

and if she came in we tried to help her as a courtesy we may have given her

advice. We may have even checked the car for her, but by no means are we going

to work on a car ( the car was purchased eleven months ago) without some kind

of prearranged agreement, i.e, customers repair in exchange for remuneration. Whether we did look at the car or not, the issue is irrelevant, due to the fact

that she bought it "as is" and the fact that she didn't pay the car

after driving it for almost a year.

The

car was repossessed due to being around $1200.00 past due.

As

for the accusations of inspecting cars or using dealer plates illegally, we

have no comment on that, except that it is irrelevant and ridiculous.

We

realize and your organization realizes, that there's always more to the story.

You also realize, after reviewing our record with you, that we have always

responded and promptly and dealt with each situation to the best of our ability

and good name.

Lexington

Auto Sales

528

S. Main St

Lexington

NC, 27292

###-###-####

Review: I Bought My Car From Lexington Auto Sales Over the Summer. There Was Some Work That Needed To Be Done; Like Locks and Wheel Barrels. I Made an Agreement With [redacted] At Lexington Auto Sales That Either I can Get It Fix and she Lower My Car Payments Or I Can Bring It When I Have Time From College To Get It Fix. So I Called [redacted] Up An Told Her I'll Just Let Them Fix It An My Wheel Barrels Really Need To be Fixing. I Also Brought Her The Paper Of the Work That Need To be Done But She Says She Lost It. I came home from school to spend time with my mother the next day we come outside an my whole wheel is off the car. We thought somebody had hit my car so we call the police officer. [redacted] stated that we call the insurance and told them what happen but the police officer had inform us that the car does not look like it was a hit and run, It might be a mechanical problem, but still call your insurance. The officer left a written statement. [redacted] picked up the car the same day. No one told her that a check was being cut she wasn't even suppose to have the car fix until we knew for sure what the insurance said. She went on her behalf and had it fix an now they want 1500.00 From us plus I'm making Car Payments so she called an told us [redacted] said make your car payment an You can pic your car up witch I did but I still haven't had my car and now he saying he change his mind an they need at least a 1000 until I get my car an I don't think it's fair cause I'm making car payment an I'm Not Driven then they want 1000 on top of that .Desired Settlement: I Just Want My Car Back I put so much money into it an I can't even get it out my name.

Business

Response:

From: Lexington Auto Sales [mailto:[redacted]] Sent: Thursday, May 07, 2015 10:08 AMTo: [redacted]Subject: [redacted]Dear Revdex.com,In response to Ms. [redacted]'s complaint.This will be short and sweet. Whoever was driving the car wrecked it near the home of Ms. [redacted], then proceeded to drive it around 50 yards in the snow into the driveway. Ms. [redacted], or a family member then called the insurance company and made a statement that "someone had hit the car while it was parked in the driveway". The investigating police reported that there were clear tracks indicating that someone drove it around 50 yards into the driveway, with snow tracks to prove it. It was concluded that the [redacted]s' statement was "false misrepresentation of an insurance claim". The ironic thing is that the insurance adjuster told us here at Lexington Auto Sales that "All they had to do was tell the truth and the claim would have been paid!".It was basically considered attempted insurance fraud and the insurance company denied the claim. In the meantime, in the interim time the insurance company was investigating, Ms. [redacted] told us she was going to get paid to have the car fixed, so, I, [redacted], owner of Lexington Auto Sales sent it out to the repair shop to have it repaired. I never would or could imagine that the insurance company would deny coverage. But by the time I found this out the car had been repaired and it was around $1700. 00 that was owed to the repair shop. Lexington Auto Sales HAD to pay this bill.We at Lexington Auto Sales got stuck with the bill, because Lexington Auto Sales was being trying to be helpful, courteous, and expeditious in getting the car repaired and back to it's owner.We even told Ms. [redacted] that we would give her the car back if she could bring us $1000.00 even given the fact that we paid $1700.00 to get it out. How good can we be? I find it ridiculous that she would even think of writing the Revdex.com when we were willing to vouch for the repair, then take a loss on it, even though whoever reported the claim lied to the insurance company.Cordially,[redacted]Lexington Auto Sales