I’m disappointed in Boehmer’s response to my complaint # [redacted] involving that company’s service to our furnaceThe real issue is, and I believe Boehmer knows this: If a furnace fails to work after a service visit, the company performing that service ought to have some obligation to send a technician after business hours to get that furnace up and running The homeowner should not be told to wait until the next morning, after o’clock, and speak to a service manager I don’t wish to pursue the matter further – no refund, no more explanations from Boehmer, or whatever But I do hope the Revdex.com will keep a record of my complaint in the event that someone else has a problem with this companyTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
June 2, [redacted] Revdex.com [redacted] ***RE: ID [redacted] Dear [redacted] ,Thank you for forwarding the complaint relating to our service at the [redacted] I have responded to her and refunded the $payment as she requestedThe body of the letter is copied belowPlease let me know if there is anything else you need."I am sorry to hear of your dissatisfaction regarding the recent service of your air conditionerWe were hoping to return to complete the evaluation of your system as the low outdoor temperature during our prior visit made it difficult to verify the amount of coolant in the air conditionerBut apparently, we were unable to meet your scheduling requirements.We require our technicians to provide our customers with all options whether repairs, replacement, or just routine maintenance is required so that you can make an informed decision about the service of your systemUnfortunately, we weren't able to complete the diagnosis.I have reviewed your letter with our technical staff to improve our communications and improve customer satisfactionWe guarantee our work and I am enclosing a refund of the amount you requested for the air conditioning maintenance.Thank you for letting us know of your experience and I wish you a comfortable summer."Thank you for your assistance.Sincerely, [redacted]
I’m disappointed in Boehmer’s response to my complaint # [redacted] involving that company’s service to our furnaceThe real issue is, and I believe Boehmer knows this: If a furnace fails to work after a service visit, the company performing that service ought to have some obligation to send a technician after business hours to get that furnace up and running The homeowner should not be told to wait until the next morning, after o’clock, and speak to a service manager I don’t wish to pursue the matter further – no refund, no more explanations from Boehmer, or whatever But I do hope the Revdex.com will keep a record of my complaint in the event that someone else has a problem with this companyTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
June 2, [redacted] Revdex.com [redacted] ***RE: ID [redacted] Dear [redacted] ,Thank you for forwarding the complaint relating to our service at the [redacted] I have responded to her and refunded the $payment as she requestedThe body of the letter is copied belowPlease let me know if there is anything else you need."I am sorry to hear of your dissatisfaction regarding the recent service of your air conditionerWe were hoping to return to complete the evaluation of your system as the low outdoor temperature during our prior visit made it difficult to verify the amount of coolant in the air conditionerBut apparently, we were unable to meet your scheduling requirements.We require our technicians to provide our customers with all options whether repairs, replacement, or just routine maintenance is required so that you can make an informed decision about the service of your systemUnfortunately, we weren't able to complete the diagnosis.I have reviewed your letter with our technical staff to improve our communications and improve customer satisfactionWe guarantee our work and I am enclosing a refund of the amount you requested for the air conditioning maintenance.Thank you for letting us know of your experience and I wish you a comfortable summer."Thank you for your assistance.Sincerely, [redacted]