Lexington Fitness Club

We are in receipt of complaint [redacted] , in which the customer is seeking a refund of Unfortunately, we are unable to provide a refund in this instanceAlthough the member signed up for an initial term of months, the Membership Agreement states that after the agreed period, the dues will continue at a rate of $on a month to month basisIt also states that the member is in full control of payment, and may withdraw this authorization simply by completing a withdrawal form in person, or via certified mail-posted to the address above, giving a day notice prior to the date of billingTo avoid potential misunderstandings, we explain these membership terms at the time the customer joins, and also have them initial them upon completing and signing the Membership Agreement, however, it was determined that the member is not entitled to a refua day written notice was not givenIt was explained to the Member via phone on 1/13/that January billing had already been processed, and would post on 1/5/billing issues are usually handled at the LFC the Assistant manager, but we are generally not in the position to grant refundsAs a courtesy, we offered to allow the Member to return to LFC for a few months without further charges-but this offer was declinedThe customer asked if there was anyone else to talk to, and we advised that the club owner could be contacted through our website-but that the result would likely be no different, as the Membership Agreement is what would direct the outcome of a refund requestWe have taken this member out of our billing system, and have no plans to charge the member going forwardWe hope you find this information helpfulPlease do not hesitate to contact us should you need further information

We are in receipt of complaint [redacted], in which the customer is seeking a refund of 400.00. Unfortunately, we are unable to provide a refund in this instance. Although the member signed up for an initial term of 3 months, the Membership Agreement states that after the agreed period, the dues will...

continue at a normal rate of $39.00 on a month to month basis. It also states that the member is in full control of payment, and may withdraw this authorization simply by completing a withdrawal form in person, or via certified mail-posted to the address above, giving a 30 day notice prior to the date of billing. To avoid potential misunderstandings, we explain these membership terms at the time the customer joins, and also have them initial them upon completing and signing the Membership Agreement, however, it was determined that the member is not entitled to a refund-as a 30 day written notice was not given. It was explained to the Member via phone on 1/13/2017 that January billing had already been processed, and would post on 1/5/2017. billing issues are usually handled at the LFC the Assistant manager, but we are generally not in the position to grant refunds. As a courtesy, we offered to allow the Member to return to LFC for a few months without further charges-but this offer was declined. The customer asked if there was anyone else to talk to, and we advised that the club owner could be contacted through our website-but that the result would likely be no different, as the Membership Agreement is what would direct the outcome of a refund request. We have taken this member out of our billing system, and have no plans to charge the member going forward. We hope you find this information helpful. Please do not hesitate to contact us should you need further information.