Our hotel posts “standard daily maximum rates” on the Hotel Information Documents that hang on the inside of each overnight room doorThe sign reads $maximum daily rate Due to the NCAA tournament in Indianapolis, our “standard daily maximum rates” did not apply
based on the City-Wide Sell out situationThe Client booked his room on *** at $the night prior to arrival with no question and had no question about the rate at check-inUpon departure, he questioned his rate with the desk agent due to the sign posted in his roomHe was graciously explained the sell-out situation and that the standard rates do not apply during city-wide sell outs or special events He then filed a Customer Service Complaint through Radisson Corporate in which I responded to with the same response, “standard daily maximum rates” do not apply during city-wide sell outs or special events and that he would not be refunded the $The Case was closed with Carlson (Radisson Corporate) Based on further management discussion of the issue in question, we will be refunding his Credit Card $The refund can take up to hrsdepending on card type and bank affiliation Thank you for your understanding, *** *** | Front Office Manager Direct: (317) 244-Fax: (317) 244- Email: ***@gfhotels.com Radisson Hotel Indianapolis at the Airport SHigh School RdIndianapolis, IN
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Our hotel posts “standard daily maximum rates” on the Hotel Information Documents that hang on the inside of each overnight room doorThe sign reads $maximum daily rate Due to the NCAA tournament in Indianapolis, our “standard daily maximum rates” did not apply
based on the City-Wide Sell out situationThe Client booked his room on *** at $the night prior to arrival with no question and had no question about the rate at check-inUpon departure, he questioned his rate with the desk agent due to the sign posted in his roomHe was graciously explained the sell-out situation and that the standard rates do not apply during city-wide sell outs or special events He then filed a Customer Service Complaint through Radisson Corporate in which I responded to with the same response, “standard daily maximum rates” do not apply during city-wide sell outs or special events and that he would not be refunded the $The Case was closed with Carlson (Radisson Corporate) Based on further management discussion of the issue in question, we will be refunding his Credit Card $The refund can take up to hrsdepending on card type and bank affiliation Thank you for your understanding, *** *** | Front Office Manager Direct: (317) 244-Fax: (317) 244- Email: ***@gfhotels.com Radisson Hotel Indianapolis at the Airport SHigh School RdIndianapolis, IN
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]