Lexington Law Firm

This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintOur records show that Ms*** requested information about Lexington Law by filling out a request for information on our website on March 20, 2016. That was the reason for the consequent contact
attempts as Lexington does not contact people unless they contact us first. As requested, however, we have placed her information on our Do Not Contact list.Thanks, Kristine G*** | Managing Executive Assistant, Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintCustomer already brought this to our attention, making various claims about not really agreeing to our service, and stating the price was misrepresented, however
we reviewed the call with our agent and found that the price of the service she sought was clearly presented and clearly agreed to. In addition, she signed electronically after stating she read and understood all terms of our engagement agreement. Due to the fact that she agreed and knew we would be working prior to billing her, and that she misrepresented her experience to us, and now the Revdex.com, in order to avoid the fee she agreed to, we decline to provide a refund. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: ***
I am rejecting this response because:I have not requested to be reinstated with this garbage companyI want the $refunded as they promised
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: 1) The gentlemen who sold the Lexington service to me explained the service expectations much different than this explanation; 2) This response does not answer my initial request to understand what actual work was performed
to meet the expectations we agreed when your service was sold/provided to me
Sincerely,
*** ***

Re: #*** *** ***This is Lexington Law Firm’s formal response to Mr***’s Revdex.com rebuttalWe still stand with our first response that was sentPlease review that below:Mr*** signed up for services with Lexington Law Firm on 11/22/15. He was informed that he had six days to cancel his services without being charged. On 11/30/15, Lexington Law Firm began challenging questionable negative information on his credit reports. Mr*** was informed of the first work fee of $99.95. On 11/30/15, Mr*** called in to attempt to postpone his first work fee to 12/17/15; however, on that same day the first work fee drafted. Lexington Law Firm's policy is to provide up to days for the initial fee (i.e., December 07, 2015)Consequently, the first work fee was due prior to 12/07/and could not be extended out to 12/17/15. Regardless, Lexington Law Firm agreed to refund the $and redraft at a later date. Due to a clerical errors, the refund was not properly processed until 12/09/15. The $first work fee was refunded for client satisfaction, and the services were still performed. Mr*** has had at least negative items removed within that short time frame. Lexington Law Firm apologizes for the clerical errors regarding the delay of the refund; however, the first work fee could not have been extended past the first days. Ultimately, services have been rendered, a refund has been issued for client satisfaction, and Lexington Law Firm considers this matter resolved.We consider this matter resolved.Thanks,Kristine G***|Managing Executive Assistant, Lexington Law Firm

This is Lexington Law Firm’s formal response to MsM***’s Revdex.com complaintMsM*** disputes her final invoice of $99.95, but recognizes that Lexington Law Firm provided her with two $discounts for client satisfaction for the months of June and July In addition,
MsM*** had at least negative items removed from her credit reports while procuring Lexington's services (i.e., approximately 44% of the total negative items appearing on her credit reports) According to federal law, Lexington must bill for its services after the services have been rendered, which is why she had a final invoice due on 08/02/after cancelling her services on 07/28/15. MsM*** states that Lexington did "nothing" for her during the month of July; however, Lexington challenged questionable negative items with two credit bureaus and a specific creditor In addition, MsM*** accessed educational information on the client website at least times during the month of July and had the right to discuss her case with Lexington attorneys and paralegals Consequently, Lexington has performed the agreed to services Regardless, Lexington will issue a refund of the final invoice for client satisfaction which should appear within 3-business days Lexington Law Firm considers this matter resolved. Thanks,Kristine G*** | Managing Executive Assistant, Lexington Law Firm

Re: *** *** *** This is Lexington Law Firm’s formal response to Ms ***’s Revdex.com complaintLexington is always disappointed to hear that a client has had a negative experience with its servicesWhen situations arise, Lexington takes steps to ensure that issues are
resolved.Lexington has reached out to the complainant in this case and has expressed its regrets for any miscommunications that may have occurredBoth parties have reached a mutual resolution. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

*** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintCustomer complains we have billed her incorrectly and presents the following as if they are factual in order to provide support for her claim. 1)Customer states we
bill after the work is performed and presents this as a fact because, in her words, “Since when does a lawyer work for free? You always have to pay upfront…”2) Customer states she told our agent ‘no-one explained that”3)Customer states that we would not give her a bill.4)Customer claims she not only cancelled her case on 9/23/2016, but alleges there was a previous call to us on September 19th as well in which she claims she gave us notice of cancellation. These allegations, presented as ‘fact’ by the customer are not true. Here are the actual facts: 1) We only bill after the work is complete, customer is incorrect in her assumption regarding attorney billing practices. We told her specifically that we bill in arrears. She agreed in writing after attesting she read and understood, that we bill after the work is complete. 2) Customer had the matter explained to her, and she was asked to read the term, and only after attesting she read it, was she allowed to sign up.3) Our billing is each month on the day customer finds convenient and chooses his or herself. We do not issue a paper bill, the customer agrees we will not send a bill and they agree that the service is ongoing until notice of cancellation is provided. 4) Customer did not call us or talk to anyone in our organization on 9/19/2016. Nor anytime between 8/18/2016, and 9/23/2016. All of our calls and indeed even attempts are logged by our telephone system. It is much more sophisticated than customer may realize. We know if someone calls in. This customer did not contact us on 9/19/as she states. Additionally customer was billed our set up fee after set up was completed on 8/24, six days after her sign up with us. Then once again on 9/for the first month’s work on her case, or work between 8/25/2016 and 9/23/2016. This is as expected by customer, and according to the agreement. Customer payed us a total of for the case set up, and another for our first challenge cycle. Customer told us that she was cancelling due to her being unable to afford services as she thought. Here is her email to us: Good Morning,I want to thank you for all of your helpBut I canno longer afford your servicesSo I need to cancel my account.Thankyou,***On Sep 22, 3:PM, We immediately cancelled her case, but she would still be billed the next day for our work between 8/and 9/23. In summary, customer was simply billed as agreed, was informed how we bill and when, and likely has simply confused the terms of engagement in her mind. We accordingly advise her to consult her signed agreement with us. Additionally, we understand that customer is aware of the great results we achieved with that first months’ work, and we hope she understands that we could not have achieved that without earning our fee. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:***

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm represents clients in helping them address the negative items listed on their credit reportsLexington offers different levels of service
with different prices to allow each client the level of credit repair neededWhen Mr*** engaged Lexington to represent him, he chose the service level that offers limited challenges to only one bureau at a time, but still includes identity theft insurance, credit monitoring, and online tools like credit coaching and budgeting software. Lexington began challenging with one credit bureau before ultimately changing to challenge with a different credit bureauMr*** was concerned that no work took place on his case, but Lexington did send challenges to the credit bureaus and letters to creditors on his behalfUpon receiving this Complaint from Mr***, an attorney from Lexington reached out to speak with him about the details of his caseAfter speaking on the phone, Lexington and Mr*** have come to an amicable resolution to his Complaint. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintCustomer was billed correctly. Her confusion may lie in the fact that, for reasons known only to her, her bank failed to honor our draft on the date she promised
funds would be available. She is under a contractual obligation to pay us for services that she requested our company perform. We did perform the services and our contract also allows for repeat attempts to bill if our initial one failed. Customer agreed to this in writing. She knows we did not bill her twice, but that we were collecting amounts she agreed to pay for our labor. She also could have cancelled at any time if there was a financial hardship of some kind. We also note that after the first decline we waived a significant portion of the fees she owed. We were only able to collect in total from customer for the services we provided. Our work resulted in the deletion of accounts in a negative standing on her reports. The results of our work come to us through the relevant bureaus themselves, and adjustments are made on the report. Customers may simultaneously ‘work on their own case’, as customer attempts to portray suddenly, but the fact is she hired us to do that, and agreed to pay the fee for such. We hope with this explanation customer will be satisfied with the significant discounts we provided her, and the large number of deletions achieved in the short time she was with us. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:***

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.comLexington Law Firm does not represent clients until they have signed the engagement agreement that outlines the services Lexington will provide and the rights and financial
obligations the clients will incurMs*** contacted Lexington on June 8, to discuss Lexington’s credit repair servicesLexington has reviewed the phone call between Ms*** and the Lexington representative she spoke withAfter discussing what services Lexington provides, Ms*** did provide her debit card number and authorization to charge her card for future payments based on Lexington’s servicesAdditionally, the representative from Lexington went over the entire engagement agreement with Ms*** and Ms*** stated that she understood the agreement and agreedMs*** was also told how she could obtain a copy of that agreementLexington stopped representing Ms*** upon her request when she emailed Lexington on July 21, 2017. After receiving this Complaint from Ms***, an attorney from Lexington reached out to her to discuss the concerns as stated in her ComplaintAlthough unable to reach Ms*** by phone, Lexington and Ms*** have been able to communicate via emailLexington has also offered to allow Ms*** to listen to the phone call in which she provides her payment information and authorization for Lexington to represent herLexington has taken steps it feels should resolve Ms***’s Complaint and has informed her of these steps through email. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintWe have carefully reviewed Mr***’s complaint. We have thoroughly investigated Mr***’s concerns and have verified that his contact information has been
released from our records. We hope this response satisfactorily resolves this matter. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintThis is Lexington Law Firm’s Response to Ms***’s Complaint with the Revdex.comMs*** and her husband were transferred to Lexington to assist
them in repairing their creditLexington does this by challenging items directly with the credit bureaus and sending letters to creditors on clients’ behalf in order to ensure that the items being reported are a fair, accurate, and substantiated portrayal of their credit history. Lexington bills in accordance with the Credit Repair Organizations Act which means we do not collect until after services have been renderedThe first payment a client makes for the cost of setting up the case, including the pulling of additional credit reports, online access to credit and budgeting tools, identity theft protection, a monthly Fico score, and moreAfter this payment, Lexington works on the clients’ behalf by providing the before mentioned items, as well as challenging items with the credit bureaus and sending letters on your behalf to creditorsWhen clients cancel their case, they have a final payment for the work that has been provided, not a fee to cancel the servicesLexington works with clients to ensure their payment date works for them, and given days’ notice may be able to change payment days to help accommodateThis information is included in the engagement agreement and is available to each client through the client website or through making a request to Lexington. Upon receiving this Complaint, an attorney from Lexington reviewed Ms***’s case and initial phone call to Lexington to ensure the billing was explained correctlyThe firm was able to reach Ms*** and have come to an amicable resolution to her Complaint. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: #*** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintMs*** contacted Lexington Law Firm on 09/03/and resolved her concerns regarding her final invoice. A refund was issued for client satisfaction. Lexington
Law Firm considers this matter resolved. Thanks,Kristine G*** | Managing Executive Assistant, Lexington Law Firm

Complaint: ***
I am rejecting this response because: This was totally a waste of moneyLexington Law is allegedly supposed to be the experts in guiding individuals on what should be challenged and what should not be on their credit I have been told by some lenders that it isn't necessary to challenge old items on a report but rather to continue adding good items Lexington failed in being the proper guide So in that sense, it is a waste of consumer dollars
Sincerely,
*** ***

Re: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm responds to Mr***’s Rebuttal of Lexington’s initial Response to his ComplaintLexington reaffirms that which it already stated in its ResponseHad Mr*** ended his representation with Lexington within the first five days, he would not have been charged any feesBecause he did not, Lexington proceeded to send disputes to the credit bureaus and letters to creditors on his behalfThe email Mr*** received was not asking to confirm he wanted services, but rather to confirm the services he had agreed to over the phone with a Lexington representative. Despite these facts, Lexington has taken steps it feels should resolve Mr***’s concernsAn attorney again has tried to reach Mr*** on two different occasions through phone and email, but has been unsuccessful in its effortsIf Mr*** has questions about what steps Lexington has taken or would like to discuss this then it encourages him to contact Lexington as indicated in the voicemails left and emails sent to him. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal Response to Ms***’s Complaint with the Revdex.comLexington is a consumer advocacy law firm that focuses on an individual’s right to have a fair, accurate, and substantiated credit profileLexington’s
services include, among other things, challenging questionable negative items directly with the credit bureaus and sending letters to creditors on the client’s behalfLexington does not engage in any debt collection efforts for third parties or take any legal actions against consumers. Lexington has never represented Ms*** in any capacity, does not have any information regarding her or any debts she may owe, and has never personally reached out to her or hired any other company to do so on its behalfLexington does not own or operate the phone number 855-467-Based on the facts of his Complaint, Lexington believes the calls to Ms*** are from a third party who has used the firm’s name to perpetuate a possible scam or fraud against her. Upon receiving this Complaint, an attorney from Lexington Law Firm contacted Ms*** and spoke with her on the phone regarding this issueThe firm explained to her what it believes happened and assured her it was not Lexington or any of its representatives that made calls to her or threatened any action against herMs*** stated that she understood it was not Lexington making the callsAs these calls are not coming from Lexington there are no additional actions the firm can take at this time and considers the matter resolved. Claudia I***

Re: #*** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintMr*** opened his case with Lexington Law Firm on 8/20/2015, and closed his case with LLF on 8/31/2015. Lexington Law Firm bills clients per there
agreement with Lexington law Firm: IIIPAYMENT AND FEES Lexington never charges before any services are fully performedFees are collected on a periodic basis, but only for services previously providedBecause fees are charged after rendering services, fees are generally not refundableAny service credit provided by Lexington will be applied to services rendered and will expire upon cancellation of Lexington’s Representation A Service Interval fee is charged five to fifteen days from the date of this Contract as follows: $for Lexington Regular, Concord Standard, and Concord Premier service levels; $for Maintenance Pro; or $for ReportWatchThis fee will be charged after related services have been fully rendered. Mr*** was billed $on 8/26/2015, days after he opened his case with Lexington Law Firm, per his agreementOn 8/28/Mr*** contacted Lexington Law Firm and demanded a full refund of plus overdraft fees in the amount of $300.00. Mr*** was given a refund of $for client satisfaction, and his case was closed per his request. Mr*** was asked to provide a bank statement to show that Lexington Law Firm billed more than agreed, our records only show that he was billed $as agreedIn that the 26th of the month is the date that Mr*** agreed to pay Lexington Law Firm and that is the date Lexington Law firm drafted paymentLexington Law Firm is not responsible for any overdraft fees. Unless Mr*** provides banking statements that show that Lexington Law Firm was in error with their billing, Lexington Law Firm considers this matter resolved. Thanks,Kristine G*** | Managing Executive Assistant, Lexington Law Firm