Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintCustomer requested a refund and received it on 11/24/for $59.95which represents the entire amount she ever paid us. Then a month later she was given a second amount
of $59.95. This was a mistake as we only collected the one payment. She accepted the second improper refund it seems. It appears then, that we actually paid her $to work on her behalf. Apparently in our desire to help this customer, she received money she never paid us. Hopefully these facts, will help her understand that not only did she receive a refund, but received double the proper amount. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meLexington Law did say it would take months to take care of everythingI paid in advance for their services and in
the end they wanted payment for the days since the last in advance paymentThey hide behind their legal jargon and take advantage of peopleI am not going to pursue this further because it is too stressful and I get too upset when I am dealing with thisI have learned a lesson, don't trust Lexington law or others like themThey pressure you over and over to challenge items on your credit report that should not be challenged and don't follow the parameters you set at their requestWhy ask me what I feel is most important to work on if they are going to leave that until last? They have bad business ethics and are scamming people that think they can help.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm regrets to hear of any issues that may have arisen while Mr*** was a client with LexingtonMr*** engaged Lexington to represent him in credit
repair services, in particular to address the accuracy of negative items on his credit reportsAs a law firm and a credit repair organization, Lexington strictly adheres to the Credit Repair Organizations Act that, among other things, mandates how billing must occur for credit repairClients are only billed for services after they are performed and are never prepaid by the clientBecause of this, if a client decides to end representation with Lexington, there will be a payment due for services provided up until that pointThis billing procedure is described in the engagement agreement that every person must electronically sign before becoming a client. Upon receiving this Complaint, an attorney from Lexington reviewed it and Mr***’s caseLexington reached out to Mr*** by phone but as of the time of this Response has not been able to speak with himLexington has, however, taken steps that it feels should resolve Mr***’s Complaint and have communicated this to him via emailLexington would encourage Mr*** to contact Lexington if he has any additional concerns or questions. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Now Amy R*** this is a complete lie and you know itIn that call your agent James did not state a $charge thats what my complaint was about the agent not telling me about the future charge..and thats exactly why you guys refunded me my money backThanks to the Revdex.com you all are a great business that helps the little guy like myself not get taken advantage ofYes I saw a reluctant refund did occur so thanks Revdex.com I am pleased you helped me get my money from these liers....Amy R*** if that did occur on the call I challenge you to release the call to me ***@gmail.com and I worked in a call center where calls are recorded and saved and they cam be sent via emailBut I know you wont becauae James the agent didn't tell me about the charge Amy Matthew and James you are incompetent of doing your jobs without lying and I pray that you all gain wisdom from this experence and not try to take advantage of anyone elseIf I havent already I want to reiterate I do not want to be apart of this company I DO NOT ACCEPT THE TERMS AND CONDITIONS so unsubscribe me from emails delete me card info please..Thanks Revdex.com ashamed I had to go this route not to get taken advantage of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Camara A***

Re: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law is always concerned to hear that a client has had a negative experience with Lexington Law. When such instances occur, Lexington does everything
within its power to resolve the situation. Mr*** opened his case with Lexington Law on February 1, Due to a number of missed payments, Lexington reached out to Mr*** to discuss his caseLexington has added Mr*** to our Do Not Call list. Based on these actions, Lexington Law considers this matter resolved. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaint.Lexington Law Firm regrets to hear of any misunderstanding that may have occurred in how clients are billed for its servicesLexington takes all complaints
seriously and strives to resolve them in a timely manner and to all parties’ satisfaction. When a client enrolls for Lexington’s services, there are certain fees that are paid to set up their case and give clients access to the client website that has a variety of features on itThese fees are paid after a five day right of rescissionIf a client cancels their case in this five day period they are not chargedAfter this period the initial fee is chargedFrom this point forward Lexington provides services for its client and then charges and collects payments for those services after they are performedThis billing procedure is in accordance with the Credit Repair Organizations Act which Lexington must followIn following with this act, client’s cannot “prepay” for services, but rather any payment taken is for work that has already been completed or providedThe details of this billing procedure is set forth in the engagement agreement that every client must sign before becoming a client of Lexington. Based on his Complaint the billing procedures may have not been clear to Mr***, but were included in the agreement he signed when he became a clientAn attorney has reviewed Mr***’s case and has taken steps to resolve Mr***’s concernsThese steps have been communicated to Mr*** via emailIf Mr*** has any questions regarding these steps it would encourage him to contact Lexington as indicated in the email to him. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington is sorry to hear of any issues regarding Ms***’s payments that arose during her time with LexingtonBefore any client can start with Lexington he or she must sign an
engagement agreement that outlines the services Lexington will provide as well as the cost of those services and the billing procedure, which Lexington follows under the Credit Repair Organizations Act. After receiving this complaint an attorney has reached out to Ms*** to discuss her concernsAfter speaking on the phone Lexington and Ms*** have come to a satisfactory resolution that resolves Ms***’s concerns. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington Law Firm is disappointed to hear of Ms***’s dissatisfaction and any problems she had with Lexington’s credit repair servicesLexington Law Firm
strives to ensure that any matter of this nature is resolved promptly and to both parties’ satisfaction. Ms*** contacted Lexington Law Firm on December 14, to inquire about credit repairWhile speaking with a representative Ms*** signed up to have Lexington Law Firm address the negative items on her credit reportsDuring this phone call Ms*** provided her payment and personal information and authorized Lexington to draft payments in exchange for the work Lexington would do on her behalfAdditionally, Ms*** electronically signed an engagement agreement outlining the work Lexington would do for her and the payments that would be made. An attorney with Lexington Law Firm reviewed Ms***’s initial phone call with Lexington and attempted to contact Ms*** via telephone and emailTo this point Ms*** has not responded to either of those communicationsDespite not speaking with Ms***, Lexington has taken steps to resolve Ms***’s concern so each party will be satisfied and can move forward. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to MsS***’s Revdex.com complaintMsS*** signed up for Lexington Law Services on 6/11/MsS*** Cancelled her services with Lexington Law Firm On 7/5/2015, per her agreement with Lexington Law Firm MsS*** agreed to the
following: IIIPAYMENT AND FEES Lexington never charges before any services are fully performedFees are collected on a periodic basis, but only for services previously providedBecause fees are charged after rendering services, fees are generally not refundableAny service credit provided by Lexington will be applied to services rendered and will expire upon cancellation of Lexington’s Representation A Service Interval fee is charged five to fifteen days from the date of this Contract as follows: $for Lexington Regular, Concord Standard, and Concord Premier service levels; $for Maintenance Pro; or $for ReportWatchThis fee will be charged after related services have been fully rendered When you elect to continue additional Service Interval(s) at a selected service level, you will be charged the following at the end of each Service Interval, for work previously and fully rendered: ${price_monthly_regular} for Lexington Regular; $for Concord Standard; $for Concord Premier; $for Lexington Essentials; $for Maintenance Pro; or $for ReportWatchCharges will be processed on or about the same day of each month for each Service Interval(s) until you elect to suspend or cancel serviceFor example, if a fee for services was charged on the seventh of the month and you choose to continue for another Service Interval, the fee for that Service Interval will be charged on or about the seventh of the next month for work previously and fully rendered(The specific day of the month may vary slightly due to weekends and holidays.) Depending on which payment method you have selected, fees will either be charged to your credit or debit card or drafted from your bank account You agree to pay the following late charge when payment for Lexington’s Representation is not honored upon first presentment by Lexington to your credit or debit card company or bank: $for Lexington Regular, Concord Standard, and Concord Premier; $for Lexington Essentials; or $for Maintenance ProYou authorize Lexington to substitute additional payment methods provided by you in the event any fee or charge authorized by this Contract is not honored upon first presentment by LexingtonYou grant Lexington permission to withdraw any fee or charge authorized by this Contract from your credit or debit card or bank account and to verify your account information While the amount of work performed may vary from Service Interval to Service Interval, your monthly fee for additionally elected Service Intervals will remain the same and will be collected only for services previously and completely rendered. As stated Lexington Law Firm only bills for services rendered and never in advanceAs a courtesy and for client satisfaction Lexington Law Firm will not bill MsS*** the final payment owed to Lexington Law Firm. Thanks,Kristine G*** | Managing Executive Assistant, Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal Response to Ms***’s Complaint with the Revdex.comMs*** was transferred to Lexington from a lender because of negative items on her credit report that were potentially negatively impacting her creditMs
*** spoke with a Lexington representative and ultimately signed an engagement agreement with LexingtonLexington then began to represent her and work on her behalf according to the engagement agreement. Lexington bills its client in accordance with federal legislation called the Credit Repair Organizations Act, which in relevant parts states that payments for credit repair services cannot be collected until after services have been performedThe first payment to Lexington is the cost to set up a client’s caseThis includes pulling additional credit reports, providing identity theft protection and insurance policy, credit monitoring and a FICO score, and budgeting and other online tools. After this fee that is billed after five days of enrolling in services, Lexington continues to provide these services as well as sending challenges to the credit bureaus and letters to creditors on the client’s behalfLexington does not bill for these services until after they are performed, and does so every thirty days after the initial payment as indicated in the engagement agreementLexington had sent these challenges and letters for Ms*** and collected payment accordingly after she terminated the representation. Upon receiving this Complaint from Ms***, an attorney from Lexington reviewed her case and reached out to Ms*** to discuss her case and Complaint with herAs of the time of this Response, the firm has been unable to speak with Ms***, but has taken actions it feels should resolve her ComplaintLexington has communicated these actions to Ms*** via email and voicemailLexington would urge Ms*** to contact Lexington directly with any questions or concerns as directed in its email and voicemail. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington Law Firm has had the joy of seeing millions of negative credit items removed from our clients’ credit reports during our representation of themNevertheless, we
regret to learn that even a single client is unsatisfied for any reason. In this complaint, Ms*** states her dissatisfaction with Lexington Law Firm’s service because it did not repair her credit “as they stated they would,” and the letters sent on her behalf did not meet her expectations. Federal regulations prohibit Lexington Law Firm from promising clients a specific resultThe Engagement Agreement every client signs when opening a case specifically states that Lexington Law Firm cannot guarantee any outcome or resultTherefore, Lexington Law Firm does not promise to repair clients’ credit. Under the Engagement Agreement, Lexington Law Firm DOES promise to work to dispute negative items on clients’ credit reportsThe dispute letters are carefully designed and approved by licensed attorneysIn the seven months that Ms*** was a client, she only contacted Lexington Law Firm by phone on four occasions and twice by emailA review of these communications confirmed that Ms***’ concerns were addressed, and she was satisfied moving forward. Lexington Law Firm learned of Ms***’ current dissatisfaction by email on January 9, and has attempted to contact Ms*** without success six times since receiving the emailMs*** has yet to respond to Lexington Law Firm’s numerous voice messages and emailsTherefore, this Revdex.com complaint appears to be a frivolous attempt to obtain a refundThe money paid by Ms*** to Lexington Law Firm was for work performed as agreed between the parties so no refund will be issued. Lexington Law Firm considers this matter closed. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
PLEASE CONSIDER THIS A FORMAL WITHDRAWAL OF MY COMPLAINT AGAINST LEXINGTON LAW. After discussing this with an attorney at the firm, I am convinced Lexington Law had nothing to do with the call I received. It would not be fair to post the complaint, given what I now believe.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease inform the Business that I will be happy to discuss back payments which are owed to them and am willing to make arrangements to get them paid for said servicesI would wish to continue to use their service after I get on my feet, and can pay them as they are needed to be paidUntil that time, I thank you for your service and appreciate the response time
Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’ Revdex.com complaintLexington Law Firm regrets to hear of any problems that may have arisen while Ms*** was a clientLexington takes all complaints seriously and strives to resolve
them quickly and to each party’s satisfactionWhen a client engages Lexington to represent her, the first fee is paid within five to fifteen daysThis fee is the cost to set up a new client’s case and includes pulling credit reports, a FICO score, evaluating those reports for challenges to bureaus and letters to creditors, identity theft insurance, and online access to credit coaching and other tools on the client websiteAfter this fee is paid the client then pays a monthly service fee work done on her caseThe engagement agreement each client signs states the fees Lexington charges in detail based upon what service level is selected by the client. Upon receiving this Complaint, an attorney from Lexington reviewed Ms***’ case and reached out to speak with her regarding the details of her ComplaintLexington was unable to reach Ms***, but has taken steps it feels should resolve her concernThese steps were communicated to Ms*** via a voicemail and emailIf Ms*** has any questions about those steps Lexington would encourage her to reach out to Lexington as indicated in the messages. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to MsG***’s Revdex.com complaintMsG*** signed up for Lexington Law Firm’s services on 3/23/The service plan selected was the Concord Premier Service for $per monthBetween 3/23/and 6/17/2015, Lexington Law Firm
performed work on MsG***’s caseLexington Law Firm sent challenges to the credit bureaus and intervened with six of MsG***’s creditorsDuring that time, two negative items were removed from MsG***’s credit reports. Lexington Law Firm does not charge in advance, but charges monthly for work performed in the previous monthMsG***’s monthly payments of $were scheduled to draft on the third (3rd) day of every monthThe payments on 4/3/and 5/3/drafted without incidentHowever, when Lexington Law Firm attempted to draft MsG***’s monthly payment on 6/3/2015, the payment declinedLexington Law Firm attempted to draft this payment again on 6/12/2015, and the payment processedThe payment that processed on 6/12/was for work already performed. Due to the declined payment on 6/3/2015, Lexington Law Firm assessed a late fee of $MsG*** was informed of the late fee when she signed the Engagement Agreement upon engaging Lexington Law Firm on 3/23/The Engagement Agreement expressly states, “You agree to pay the following late charge when payment for Lexington’s Representation is not honored upon first presentment by Lexington to your credit or debit card company or bank: $for Lexington Regular, Concord Standard, and Concord Premier .” Therefore, Lexington Law Firm made MsG*** aware of the late fee. As a courtesy, Lexington Law Firm has issued a refund of $to MsG***The refund will take 3-business days to processMsG***’s case is closed, and Lexington Law Firm considers this matter resolved. Thanks,Kristine G*** | Managing Executive Assistant, Lexington Law Firm

Re: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintWe have explained our position and cannot agree with youThe billing was correct and as agreed, and we've supplied the facts that support our positionWe had hoped you would agree However it is clear this explanation has been ineffective. We agree to refund the last charge as you demand, as a courtesy, and ask that you resolve this matter in return. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business inreference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington Law always regrets to hear that a client has had a negative experience with LexingtonWhen such instances arise, Lexington does everything possible to resolve
the situation. Lexington strives to clearly explain its billing procedures to every client and regrets to hear that there was a misunderstanding. Lexington has attempted to reach out to the client, but has not heard backHowever, Lexington has taken steps it considers a fair resolution to this situation. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: ***
I am rejecting this response because: I never said I didn't sign up for the service yes I was aware but when I told them I didn't need their services anymore they stil took dollers as well as dollers out my account without informing me
Sincerely,
***
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