Lexington Law Firm

This is Lexington Law Firm’s formal response to Ms***s’ Better Business ComplaintUpon review of Ms***s' communications with Lexington Law Firm on 06/03/15, when she called to inquire about Lexington's services, she was informed of the $fee to pull her credit report; however, she was
not expressly informed that the fee was nonrefundable as she should have been informed Ms***s was informed of the monthly service fee of $prior to enrolling Ms***s was offered a $discount but cancelled within the day grace period No service fee was assessed A request has been made to have the $refunded This process generally takes 3-business days Lexington Law Firm considers this matter resolved. Thanks,Kristine *** | Managing Executive Assistant, Lexington Law Firm

Re: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintYour feelings have already been heard and you were provided with a full refund except the heavily discounted $set up fee. Our work resulted in the deletion of no
less than items, and we refunded all the fees you did pay us, to help you with any perceived misunderstanding. Again you received our full labor and the result of deletions due to the investigation we prompted, and were largely refunded when you could not understand our procedures. Procedures are there for a reason. We only offered you a discount on the set up fee. Additionally you have the power to cancel any time you wish. Additionally when you called to inquire about this, our conversation led to an offer to place you in more affordable service levels. This was an attempt to help you. Also the pricing on service levels is discussed at the very beginning, before you are even allowed to sign our contract. You also certified and attested that you read our terms. You may have somehow become confused, and that is unfortunate, but we did not cause it. And you should further realize, (as we explained), our ethical duty to another client prohibits us from taking direction on another's case, including closing it, from someone that client has not authorized. No client of ours, whether you may know or be related to them, have authorized us to speak to you or take direction from you. You may not demand we violate our ethical rules. We explained to you that we would simply need a call or communication from the client you were concerned about, or a power of attorney given to you by the party that wishes you to be involved. We are sorry you make this into a complaint, it is standard procedure and we must follow this protocol. As we have already accommodated your feelings in very generous manner, we ask that you resolve this complaint Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm has had the joy of seeing millions of negative items removed from our clients' credit reportsNevertheless, we regret to learn that even a single client was unsatisfied for any
reason. After receiving this Revdex.com Complaint, an attorney with Lexington Law Firm reached out and spoke with Mr***After a brief conversation, it was confirmed that Lexington Law Firm had sent several emails and text messages to Mr*** on a weekly basis in order to keep him updated on his case statusIt was also agreed that several negative items were removed from Mr***'s credit reports during our representation of him. Regardless of all this, Lexington Law Firm desires to make every client feel as if they were treated fairlyThus, as a client courtesy, Lexington Law Firm agreed to give a partial refund to Mr*** and his co-clientMr*** expressed his pleasure with the mutual resolutionLexington Law Firm therefore considers this matter closed. Thanks,*** *** | Managing Executive Assistant, Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington Law Firm specializes in credit repair and does not offer services focused on loan forgivenessLexington represented Mrs*** for a period of about one month
in 2008, and since then has not had any communication with her until this Complaint with the Revdex.comDuring that representation Mrs*** made one payment to LexingtonLexington does not have a current payment method on file for Mrs***. Upon receiving this Complaint, an attorney has looked into Mrs***’s case to verify it has not received or drafted any payments from Mrs***, and can verify it has notLexington feels it is possible that Mrs*** has been in contact with a different company that shares part of Lexington’s nameLexington has communicated with Mrs*** via phone and email to inform her of what Lexington has found in regards to her case and complaint with Lexington, and would urge her to contact Lexington Law Firm directly if she needs further assistance or has additional questions. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe Bank Of America has informed me Lexington Law reversed the charges and credited my accountAlthough I've yet to a copy of the contract they speak of with the exact terms I signed up for I'm also curious why I still receive emails from them with updates on my account with them Both are from Brianna M***, one on 8/and another on 8/ They are so mis-managed they keep working on my account that they cancelled!
Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintBefore engaging Lexington to represent them, clients may have a free credit consultation with a representative from LexingtonDuring this consultation, clients
receive a brief snapshot of their credit report and are told about the services Lexington provides and the cost of those servicesLexington is unable to give a total amount for contracted services because clients are represented on a month to month basis, and not for a specified length of timeClients are able to stay with Lexington as long as they need while Lexington works on their behalf to assist them with credit repair and credit monitoringMr*** is correct in stating the engagement agreement each client signs is for a month to month agreement until the representation is terminated based on the clients’ needsThe length of time for credit repair varies greatly depending on each client’s situationThe engagement agreement each client signs outlines exactly what services Lexington will provide as well as the payment obligations the client will incurIf Mr*** has any additional questions regarding Lexington’s representation of its clients it would encourage him to contact Lexington directly. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: ***
I am rejecting this response because they are a scamWhy do they need to work with companies that are ripping people off promising to help them find homes? A company really meant help people would not need themFurthermore, I did not have services monthsI
enrolled according to the last agent I spoke with on May the 17thI called to finally cancel June 30thServices can't provided for time I wasn't even aware this scam existed I wish I had never heard of Lexington law and still want my $backI'm being more then fair asking for that back and not even questioning the $I should have been smarter there and just stuck with the cancel me I don't want any more services
Sincerely,
*** ***

Re: #*** Shellie K*** This is Lexington Law Firm’s formal response to MsK***’s Revdex.com complaintMsK*** signed up for services with Lexington Law Firm on 02/10/15. Lexington's billing consists of a first work fee of $followed by monthly service fees of
$99.95. MsK*** was with Lexington through 08/11/15, or six months. The service fees are deducted after Lexington has performed the agreed to services pursuant to the Credit Repair Organizations Act. Consequently, MsK***'s final payment was drafted on 08/24/15. While with Lexington, MsK*** had at least negative items removed from her credit reports. MsK*** did contact Lexington on 08/27/to discuss the final invoice and her apparent confusion regarding the final invoice. Lexington has agreed to refund the final invoice to MsK*** for client satisfaction, which refund should appear within 3-business days. Lexington Law Firm considers this matter resolved. Thanks,Kristine G*** | Managing Executive Assistant, Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington regrets to hear of any problems that may have occurred while Ms*** was a clientLexington assists clients to ensure items on their credit reports are
accurately reflecting their credit historyLexington has different service levels and prices that reflect the services each client needs based on their case and circumstances. Lexington attempted to help Ms*** with a service level that would accommodate her needsLexington regrets if there were any miscommunications from either party regarding what level of service would be given and at what priceLexington has communicated with Ms*** and has taken steps it feels should resolve her ComplaintThese steps have been communicated to Ms*** through email and would encourage her to contact Lexington if she has any questions about her case or this resolution. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm represents clients in their efforts to ensure that their credit reports reflect fair, accurate, and substantiated informationWe cannot guarantee
any specific outcome or resultAdditionally, our clients may end our representation at any timeThese terms are clear from the beginning of our representation. According to our records, this former client engaged Lexington Law Firm for credit repair services for eleven (11) months between and Two and a half years after our representation of this former client ended, he filed this Revdex.com complaint because he is dissatisfied that various lenders sent him ?rejection notices? regarding denied credit applications. Lexington Law Firm understands that this former client is frustrated about the lenders? decisions, but his blame for this issue is misplacedThe former client’s complaint described concerns about matters that are unrelated to Lexington Law Firm’s prior representation of him. As a gesture of goodwill, Lexington Law Firm made a reasonable attempt to discuss the correspondence he sent us; however, this former client declined to participate in a meaningful discussion about that topicWe are unable to accommodate this former client’s desired settlement because neither he nor Lexington Law Firm are interested in representing him for credit repair services. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm has not yet been able to speak with Mr*** to discuss his concerns contained in his ComplaintLexington challenged many negative items on his
credit reports to the credit bureaus at his directionAlthough Lexington is unable to guarantee specific outcomes or removals of items, Mr*** saw a number of removals in the four months he was a clientLexington also abides by the Credit Repair Organizations Act when it bills its clients, which states that no payment can be collected for credit repair until after the services have been performedWhen a client ends representation he or she can expect to pay a final amount for the services that have been performed up until the time of termination. An attorney from Lexington has reached out to Mr*** to speak with him about the details of his ComplaintUnfortunately, as of the time of this Response they have been unable to speak with Mr*** and address his ComplaintLexington is committed to answering his questions and addressing his concerns in this matter and look forward to getting in touch with him in the near future. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Shellie K***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I apologize, I was unaware I had received any messagesNot one prior to this one saying my case was closed was received by me.I would like to say that in speaking to attorney Dan F* from Lexington Law, I am satisfied with the outcomeHe spoke with me and he resolved my issue completely.Thank you,Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington represents clients in attempting to have negative items removed from their credit reports in order for clients to have an accurate portrayal of their credit
historyLexington’s representation includes sending challenges to the credit bureaus and letters to creditors on the clients’ behalf, but also includes credit coaching, identity theft insurance and protection, monthly FICO score, and other online toolsLexington continues to work on clients’ behalf until the representation is terminatedAs indicated in the engagement agreement, Lexington represents clients on a month to month basis until the representation is terminatedMonthly payments for service are owed for each month Lexington continues to represent the client. Lexington began representing Ms*** on February 28, and continued to represent her until she decided to terminate on September 21, Lexington does not guarantee removals of items from credit reports or a specific change in credit score as there are external factors outside of Lexington’s control to influence those resultsLexington did, however, continue to represent Ms*** during those periods as it agreed to in the engagement agreement. Upon receiving this Complaint, an attorney from Lexington reviewed Ms***’s case and contacted her to discuss the work completed during the time she was with Lexington and the credit repair processAfter speaking on the phone regarding this manner, Ms*** and Lexington have come to an amicable resolution to her Complaint. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintThis complaint does not mention the fact that customer agreed in writing to our terms of service, and it's limitations. Customer does not answer our calls for
clarification or attempts to understand her situation, so we address the text of her complaint The complaint we see evidences a complete disregard for our actual service and pretends we offered something we cannot. We can only dispute items customer specifically asked us to. Customer herself chose the items to dispute, and in good faith we executed her direction. Customer seems to blame us for a fluctuating credit score, as if this is not case in every consumer's file. Daily fluctuations are common. We are not the cause. We provided her with many services, but the one at issue is her desire to challenge items she believed were not hers or were incorrect. We agreed to do this for a fee, she agreed to our fee in writing, as well as other important terms she now pretends to be unaware of. She chose each month to continue, yet could have cancelled at any time. Our work resulted in at least deletions from her Equifax report, and at least two from her Trans Union report. She was with us for four months before cancelling. The last charge of $she mentions was a prorated amount for work done prior to her cancellation, and is one she would expect if she remembered or reviewed her written agreement with us. The full month would have been $as usual. She agreed to this by electronic signature and text verification, which we naturally retain as proof. Additionally we cannot be responsible for her creditors seeking payment on lawful owed accounts. We inform customers that we will not challenge accurate items, and if customers attempt to do so, it may very well cause a collector to enforce their rights. This is customer's choice, and full responsibility, not ours. Respectfully we must point out this consumer's demand for a refund is unsupported, and we cannot fulfill her request. WE are extremely disappointed she did not simply seek answers to these questions from us directly, as it would have avoided such a confusion as evidenced above. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington regrets to hear of any concerns that may have arisen While Ms*** was a client with LexingtonMs*** made this complaint on behalf of her
mother, Arnette, who enrolled as a client with Lexington for credit repair in regards to a few negative items which are on her credit report. Arnette *** was transferred to Lexington from a third party because she had two negative items on her credit report that were negatively impacting herAfter speaking with a representative from Lexington, she decided to enroll in our servicesMs*** paid for a TransUnion credit report to begin services with LexingtonAlthough an individual is entitled to one free credit report per year, this is a fee Lexington has so it is able obtain and update credit reports regularly to be effective with its servicesMs*** agreed to Lexington’s services and signed an engagement agreement outlining what services would be provided and the obligations, including payments, for which the client would be responsible. An attorney from Lexington has reviewed the Complaint and Ms***’s case and attempted to reach out to her daughter, who made this complaintAfter two phone calls Lexington has been unable to speak with her daughter regarding this complaintLexington has taken steps to resolve Ms***’s Complaint and those steps have been communicated to her through a voicemail and emailLexington would urge Ms*** to contact Lexington at the number indicated in those messages if she has further questions about this matter. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington regrets to hear of any problems Mrs*** may have had with billing while she was a clientWhen Mrs*** contacted and ultimately engaged
Lexington to represent her in her efforts to clean up her credit, another individual engaged Lexington at the same timeAfter reviewing the phone call in which they both became clients, it appears that Mrs*** authorized her payment method to be used on her and her roommate’s caseLexington proceeded to work on both clients’ behalf and charge them accordingly after work had been completed on their casesEven after Mrs*** terminated the representation, Lexington continued working on the roommate’s case and drafted payments according to the engagement agreement the clients signed. Upon receiving this Complaint from Mrs***, an attorney from Lexington reviewed the details of the Complaint and her caseLexington has contacted Mrs***, and after communicating through email have come to an amicable resolution to her Complaint. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintWe are sorry you are experiencing confusion. We must bill after the work is completed, not before, or in advance of the work for that month. It seems you have
become confused and believe we charge in advance and your cancellation on 10/would prevent the 10/charge for our work between 9/and 10/24. We understand form your file this was explained to you by our agent closing your case. When you objected, we explained the confusion, and offered you a $refund for the confusion, which you accepted. We see this amount was deposited back to your account. We understand that you are aware the billing was agreed, have accepted our refund resolution for this complaint already, and have been a customer of ours since and have been billed in arrears in every case. Thank you for your business and we hope you enjoy the improvements to your credit standing our work provided you. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:***

Complaint: ***
I am rejecting this response because:
I have never received a call and I will not be satisfied till I'm refundedI was scammed by not being told the procedures or cancel processI don't appreciate your business practices and how I was screwed overI actually called two times, the day after and the next after that to cancel but never could get through to anyone to be able to cancelI told the lady on the phone when I finally did get ahold of someone to cancel and she couldn't care lessMade it feel like you blocked my calls till after your in realistic cancelation daysExtremely disappointed and will be sending a letter to the newspaper if not refunded
Sincerely,
*** ***

This business has been extremely pleasant to deal withThey really go out of their way to please customers and know most of them by name (if not the car they drive!)No wonder they have repeat customers and people keep going backI've recommended several people to them who won't go anywhere elseThank you *** &***!