Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business sent me a check for my expenses related to refiling my taxes, so I am all setThank you for your assistance! Regards, [redacted]
Procedurally, as well as a matter of best practice we review all customer card transactions for possible irregularities and compliance with our terms and conditions This includes a review of daily point of sale limits as well as spending irregularities to detect possible fraud which is used to protect our card holders The fraud area is available and monitored 24/to assist customers with any or all fraud related questions and concerns Questions regarding point of sale spending limits or other product information is handled by a separate Talmer Bank Department which is available Monday-Friday 7:AM to 7:PM EST Saturday 7:AM to 2:PM EST Unfortunately, when this customer contacted the bank it was outside our operating hours We are always striving to provide the best possible customer experience and regret we were unable to assist this customer to complete their transaction We are reviewing our current operating practices to ensure we are able to provide solutions to our clients after hours
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business sent me a check for my expenses related to refiling my taxes, so I am all setThank you for your assistance! Regards, [redacted]
Procedurally, as well as a matter of best practice we review all customer card transactions for possible irregularities and compliance with our terms and conditions This includes a review of daily point of sale limits as well as spending irregularities to detect possible fraud which is used to protect our card holders The fraud area is available and monitored 24/to assist customers with any or all fraud related questions and concerns Questions regarding point of sale spending limits or other product information is handled by a separate Talmer Bank Department which is available Monday-Friday 7:AM to 7:PM EST Saturday 7:AM to 2:PM EST Unfortunately, when this customer contacted the bank it was outside our operating hours We are always striving to provide the best possible customer experience and regret we were unable to assist this customer to complete their transaction We are reviewing our current operating practices to ensure we are able to provide solutions to our clients after hours