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Lexington Square Life Care Of Elmhurst, Inc

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Lexington Square Life Care Of Elmhurst, Inc Reviews (10)

Mr***,Thank you for responding to Robbie on FridayHe and I are both out of town this week, but I have copied our Office Manager, Mary T***, on this emailMary will contact you tomorrow to process the refund of $1,on your credit cardWhen I return to the office on Thursday, I will sign the attached agreement and scan a signed copy back to you.I have also copied the Revdex.com, but I ask that you respond to them so that a resolution will show on their end.I am sorry for the inconvenience this has caused.Sincerely,Bryan F*Two Men and a Truck

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

I will get a signed statement from my Mother this afternoon** ** ** ** *** *** *** ** *** ** ** * *** ** *** *** ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
J*** D***

Two Men and a Truck/Greenville considers it best to settle this claim at this time.  Our company is offering a settlement in full of $1,524.75 to the Customer.  This amount is the full cost of the move completed on March 4 and March 6.  At this time an appointment is scheduled with...

the Customer on Monday, April 3.  However, in light of this settlement offer as requested by the Customer through the Revdex.com, Two Men and a Truck is cancelling this appointment.  Our offered settlement is a complete and final settlement and further releases Two Men and a Truck from any further action.  Upon acceptance of this settlement offer, please sign the attached General Release and Settlement Agreement and return it to the Revdex.com.  Once we receive this signed agreement, a Two Men and a Truck representative will sign the agreement and mail it, along with the settlement check, to you at the address listed on your Revdex.com communication.Two Men and a Truck/Greenville

Two Men and a Truck performed a move for [redacted] on May 1, 2017.  In the course of the move a washing machine was damaged. Our Claims Coordinator, Chris S[redacted], contacted Ms. [redacted] and set up an appointment to look at the damage on Friday, May 5, 2017 at 2:00pm.  Mr. S[redacted]...

determined that parts would need to be ordered and stated that once the parts came in, we would set an appointment to perform the repairs.  On Monday, May 8, 2017 Mr. S[redacted] ordered the necessary parts from [redacted] PartsDirect, which included a Washer Dispenser Drawer, Washer Dispenser Drawer Handle, Pin, Washer Control Knob and Washer Door Strike.  This order was assigned order number [redacted] by [redacted] PartsDirect.  On May 15, May 22, May 29 and June 5 Mr. S[redacted] received emails from [redacted] PartsDirect stating that "Due to a change in the product availability, the item(s) for order [redacted] is (are) temporarily delayed."  The estimated ship date is July 7, 2017 for item [redacted] Washer Control Knob.  The knob is the only piece on back order, however, it is an essential part required to work the washing machine.  Mr. S[redacted] has contacted Ms. [redacted], and her family members, to update them of the status of the knob order each step of the way.  Mr. S[redacted] has check with another parts company and a local repair person and they all say the knob is on back order from the manufacturer.  Two Men and a Truck understands the inconvenience of not having a washing machine and not being able to readily wash clothes.  Two Men and a Truck is dependent on the part being available and it is not available at this time.  We apologize for the delay in repair.  At this time we are offering one of two options to settle this claim.  1. We offer Ms. [redacted] $200 for her inconvenience and wait for the part to be shipped from the manufacturer and repair the washer as planned, or 2. We offer to pay Ms. [redacted] the depreciated value of the washing machine of $525 and we would pick up the damaged washing machine and the claim would be closed.  Ms. [redacted] would be responsible for purchasing another washing machine, if she chooses.  Two Men and a Truck's damage policy is listed in our pre-move letter and on our Moving Services Agreement, and states, "Although our Movers will be as careful as possible, from time to time damages may occur.  If damage is caused by our service, Two Men and a Truck reserves the right to repair the damage(s) in question.  If we determine that a damage cannot be repaired, we reserve the right to either replace or compensate (actual cash value) for the damage."  Again, we apologize for any inconvenience this matter has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I accept the amount of the washer machine of $525 and then have the business pick up the damaged washer.
Regards,
[redacted]

K[redacted] hired our company to pack and move items from her home to a storage unit.  The pack was performed on May 16, 2017 and the move was performed on May 19, 2017.  While we do not have a record of Ms. D[redacted] call on the day of the pack, we take accusations of illegal drug use by...

employees very seriously.  Regarding the manner in which items were packed, this is not how our Movers are trained and we are very sorry that the items were not properly packed.  Ms. D[redacted] did speak with the owner, B[redacted], last month and they discussed these issues.  Mr. F[redacted] asked Ms. D[redacted] to finish unpacking and contact us with any outstanding concerns.  We did not hear back from Ms. D[redacted] until we received this Revdex.com complaint. Again, we are very sorry for the way in which the items were packed by our company and we will refund the amount of the pack, $1,844.63 and $100 for the repair of the coffee table. A check will be issued in the amount of $1,944.63 to K[redacted] and mailed to the address listed on the complaint no later than 12/15/17.

Two Men and a Truck is very sorry that damages occurred during the Customer’s move on November 3, 2016.  Our records indicate that Fibrenew, a leather repair company, went to the Customer’s home on November 10, 2016 and repaired the damage to the sofa.  Two Men and a Truck contracted Trey...

S[redacted] with Greystone Antiques to repair the wood damages to the bed, dresser and table.  Mr. S[redacted] informed us that he called the customer on November 9 and November 29 and that both times he tried the customer, the voice mailbox was full and did not allow a message to be left.  We apologize that additional attempts were not made to contact the customer.  At this time we will refund the amount of the move, $457.43 to the customer via company check mailed to the address listed on the Revdex.com complaint.  We will also have Mr. S[redacted] contact the Customer at the number listed on the Revdex.com complaint to set up a time to repair damages to the master bedroom set and kitchen table and chairs. As our Moving Services Agreement (copy attached) states, we “reserve the right to repair the damages in question.  If we determine that a damage cannot be repaired, we reserve the right to either replace or compensate (actual cash value) for the damage.”  Mr. S[redacted] will contact the customer the week of November 13, 2017. Again, we apologize this matter was not handled in a timely manner.

[redacted],Below is our response to concern [redacted].  Please let me know if there is any further information that you...

need.Two Men and a Truck apologizes for any delay in responding to the Customer.  After assessing the television that was damaged and determining that it could not be repaired, a new television was ordered online and was delivered to the customer on September 24, 2015.  The new television cost more than the settlement offered by Two Men and a Truck under the liability coverage and was a slight upgrade.  Again, we apologize for the delay.  [redacted]  TWO MEN AND A TRUCK® Greenville, SC[redacted] Greenville, SC 29607[redacted]

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Address: 400 W. Butterfield Rd, Elmhurst, Illinois, United States, 20910-2737

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56149 0 0
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