Lexington Square Life Care Of Elmhurst

K [redacted] D [redacted] hired our company to pack and move items from her home to a storage unit The pack was performed on May 16, and the move was performed on May 19, While we do not have a record of MsD [redacted] call on the day of the pack, we take accusations of illegal drug use by employees very seriously Regarding the manner in which items were packed, this is not how our Movers are trained and we are very sorry that the items were not properly packed MsD [redacted] did speak with the owner, B [redacted] F [redacted] , last month and they discussed these issues MrF [redacted] asked MsD [redacted] to finish unpacking and contact us with any outstanding concerns We did not hear back from MsD [redacted] until we received this Revdex.com complaintAgain, we are very sorry for the way in which the items were packed by our company and we will refund the amount of the pack, $1,and $for the repair of the coffee tableA check will be issued in the amount of $1,to K [redacted] D [redacted] and mailed to the address listed on the complaint no later than 12/15/

***,Below is our response to concern [redacted] Please let me know if there is any further information that you need.Two Men and a Truck apologizes for any delay in responding to the Customer After assessing the television that was damaged and determining that it could not be repaired, a new television was ordered online and was delivered to the customer on September 24, The new television cost more than the settlement offered by Two Men and a Truck under the liability coverage and was a slight upgrade Again, we apologize for the delay [redacted] TWO MEN AND A TRUCK® Greenville, SC [redacted] *** Greenville, SC [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I accept the amount of the washer machine of $and then have the business pick up the damaged washer Regards, [redacted] ***

Two Men and a Truck is very sorry that damages occurred during the Customer’s move on November 3, Our records indicate that Fibrenew, a leather repair company, went to the Customer’s home on November 10, and repaired the damage to the sofa Two Men and a Truck contracted Trey S [redacted] with Greystone Antiques to repair the wood damages to the bed, dresser and table MrS [redacted] informed us that he called the customer on November and November and that both times he tried the customer, the voice mailbox was full and did not allow a message to be left We apologize that additional attempts were not made to contact the customer At this time we will refund the amount of the move, $to the customer via company check mailed to the address listed on the Revdex.com complaint We will also have MrS [redacted] contact the Customer at the number listed on the Revdex.com complaint to set up a time to repair damages to the master bedroom set and kitchen table and chairsAs our Moving Services Agreement (copy attached) states, we “reserve the right to repair the damages in question If we determine that a damage cannot be repaired, we reserve the right to either replace or compensate (actual cash value) for the damage.” MrS [redacted] will contact the customer the week of November 13, Again, we apologize this matter was not handled in a timely manner