Initial Business Response /* (1000, 5, 2016/09/16) */
Re case # 36147 ; [redacted]
Response to Revdex.com letter dated Sept. 7th, 2016
[redacted], owner Mccormacks Ent.
I will give an outline of the interaction between Mccormack Ent and [redacted].
[redacted] purchased...
the vehicle [redacted], not on [redacted] as he indicates. He negotiated the deal with [redacted]. After test driving the vehicle they agreed to terms regarding price and warranty. I personally have never met or even seen [redacted] and have only spoken to him, by phone, after he had an issue with the truck.
[redacted] contacted [redacted] stating the vehicle had performance issues. He had driven from [redacted] and was now heading to his home in [redacted]. He had now driven the truck approximately 1,300 kms since time of purchase. [redacted] advised me of the situation and after consulting with [redacted] and making arrangements I dispatched a tow truck to pick up the vehicle located at [redacted] home address. Typically a tow to that destination would cost $ [redacted] plus tax. There was no cost to [redacted].
The following morning one of our four inter-provincial certified technicians checked the vehicle and within minutes found the problem. The air filter had been sucked into the intake restricting air flow causing a reduction of power. A new air filter, a $ ** part, and the truck was ready! [redacted] was advised that his truck was ready and there was no cost to him. He stated that he did not want the vehicle back.
Next was the claim that the vehicle was all over the road and there was a mechanical malfunction with the vehicle. The vehicle was purchased inspected so I knew there were no mechanical defects. [redacted] stated that he had been stopped by the RCMP because of the vehicle being driven in an " irregular " manner. If he was actually stopped for this reason I would suggest that it may be because of distracted driving, something all too common, or his driving style.
[redacted] had made an official complaint to [redacted]. They came to our shop, unannounced, to follow up on the complaint. The [redacted] inspector conducted a comprehensive inspection of the vehicle lasting approx. 3.5 hours. He used the guidelines for a commercial vehicle inspection which is to a much higher standard, more stringent and rigorous than a typical motor vehicle inspection. The vehicle was in excellent condition and absolutely no defects identified by the inspector. [redacted] was advised of this and still refused to pick up his vehicle.
Sometime on [redacted] contacted the office and asked if we could leave his truck outside our secured yard and leave the keys inside. Not being very comfortable with this verbal request we asked [redacted] to send us an email or text to that affect so we had his request in writing. He provided us with a text with instructions. The vehicle was parked outside the secured yard late Friday afternoon with the keys as directed. I assume [redacted] or an agent on his behalf picked up the vehicle.
The following Monday September 5th I noticed his truck was placed back on our front lot. I had one of our tow truck drivers place the vehicle on one of our tow trucks and place it back in the secured yard. There was a [redacted] business card with the truck indicating that it had been towed to our yard. I have not heard from [redacted] regarding his truck. The letter from Revdex.com was received Monday Sept 12th.
I would like to address the statement made by [redacted]
First it should be noted that Mccormacks have pending legal action against the driver for [redacted].
Statements by the driver to [redacted] are simply not true. [redacted] do not own any part or percentage of Mccormacks Ent.
[redacted] was certainly never forced from the RCMP!
The driver did not leave Mccormacks due to him witnessing corrupt business practices, as the pending legal action addresses.
[redacted], after test driving the vehicle, agreed to and paid a fair price for the vehicle.
There were no mechanical issues with the vehicle, as confirmed by the [redacted] Inspector who performed a comprehensive inspection.
As for my credentials, I have never discussed my credentials with [redacted] and only communicated with him after he had an issue with the vehicle.
DESIRED OUTCOME : [redacted] has made numerous false allegations, slanderous and defamatory comments which he have posted on various social media sites. We are actively considering proceeding with legal action against [redacted] for these actions. I would like for [redacted] to arrange to have his truck removed from my property. I do not know what, if anything, is currently wrong with his vehicle. We will not be diagnosing, servicing or repairing this or any vehicle for [redacted]. The warrant on his vehicle will be valid at most service shops in Canada. If [redacted] refuses to remove his truck from our property I will initiate storage fees at the standard rate of $**/day commencing on [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2016/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
Your are correct on the date of purchase, in my extreme frustration of this situation, I was mistaken on the purchase date. The fact that my truck has less than 1400km on it since it was purchased and had the air filter get sucked into the turbo charger, witch was removed by your garage, front end work had been completed on the truck after it was towed back to your shop the 1st time. Thus it was likely not my driving but a mechanical issue that your mechanic found prudent to fix. When I picked the truck up for the second time from your unsecured area at approx. [redacted] and I was on route to [redacted] the truck broke down with a issue that seemed like a broken fan belt. The truck was towed to [redacted] to have a new fan belt installed, the mechanic advised me that the water pump was falling off. It was at this time that I called [redacted] to have the truck towed back to your lot at my cost of $[redacted]. The tow from [redacted] was a cost of $[redacted]. All these mechanical issues were identified within 30 days of purchase of the truck. I am looking to have my truck repaired including: water pump, check engine as the filter was sucked into the turbo charger and the water jacket checked for objects. I want these items checked at the [redacted] in [redacted] at your cost. If you are unwilling or unable to do this, I want my money back in full at $[redacted], plus my towing expenses as outlined above.
[redacted]
Final Business Response /* (4000, 10, 2016/09/26) */
Vehicle has been repaired. New water pump and belt installed. Truck is operating normally. [redacted] can arrange to pick up his vehicle and there is no cost to [redacted]. We will not entertain any additional demands from [redacted] and this concluded the matter on McCormacks behalf.
Final Consumer Response /* (4200, 12, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
McCormacks Enterprises Ltd,
Given the mechanical troubles with this truck in the first 30 days. I am not interested in keeping this truck. I want the full amount I paid for the truck and the towing costs that I incurred. There is reason to believe that there is permanent damage to the engine. As there were two metal fins from the water pump that are now stuck in the water jacket of the engine. Also the air filter was sucked into the intake system, Yet another mechanical failure. I have no interest in sleeping in that truck again when it breaks down, the fall/winter seasons temps are not as forgiving. If you are unable to see it that my money is refunded, due to the obvious ongoing trouble with this vehicle in the first 30 days of ownership. Legal action has been started to make this situation right!
[redacted]
Initial Business Response /* (1000, 5, 2016/09/16) */
Re case # 36147 ; [redacted]
Response to Revdex.com letter dated Sept. 7th, 2016
[redacted], owner Mccormacks Ent.
I will give an outline of the interaction between Mccormack Ent and [redacted].
[redacted] purchased...
the vehicle [redacted], not on [redacted] as he indicates. He negotiated the deal with [redacted]. After test driving the vehicle they agreed to terms regarding price and warranty. I personally have never met or even seen [redacted] and have only spoken to him, by phone, after he had an issue with the truck.
[redacted] contacted [redacted] stating the vehicle had performance issues. He had driven from [redacted] and was now heading to his home in [redacted]. He had now driven the truck approximately 1,300 kms since time of purchase. [redacted] advised me of the situation and after consulting with [redacted] and making arrangements I dispatched a tow truck to pick up the vehicle located at [redacted] home address. Typically a tow to that destination would cost $ [redacted] plus tax. There was no cost to [redacted].
The following morning one of our four inter-provincial certified technicians checked the vehicle and within minutes found the problem. The air filter had been sucked into the intake restricting air flow causing a reduction of power. A new air filter, a $ ** part, and the truck was ready! [redacted] was advised that his truck was ready and there was no cost to him. He stated that he did not want the vehicle back.
Next was the claim that the vehicle was all over the road and there was a mechanical malfunction with the vehicle. The vehicle was purchased inspected so I knew there were no mechanical defects. [redacted] stated that he had been stopped by the RCMP because of the vehicle being driven in an " irregular " manner. If he was actually stopped for this reason I would suggest that it may be because of distracted driving, something all too common, or his driving style.
[redacted] had made an official complaint to [redacted]. They came to our shop, unannounced, to follow up on the complaint. The [redacted] inspector conducted a comprehensive inspection of the vehicle lasting approx. 3.5 hours. He used the guidelines for a commercial vehicle inspection which is to a much higher standard, more stringent and rigorous than a typical motor vehicle inspection. The vehicle was in excellent condition and absolutely no defects identified by the inspector. [redacted] was advised of this and still refused to pick up his vehicle.
Sometime on [redacted] contacted the office and asked if we could leave his truck outside our secured yard and leave the keys inside. Not being very comfortable with this verbal request we asked [redacted] to send us an email or text to that affect so we had his request in writing. He provided us with a text with instructions. The vehicle was parked outside the secured yard late Friday afternoon with the keys as directed. I assume [redacted] or an agent on his behalf picked up the vehicle.
The following Monday September 5th I noticed his truck was placed back on our front lot. I had one of our tow truck drivers place the vehicle on one of our tow trucks and place it back in the secured yard. There was a [redacted] business card with the truck indicating that it had been towed to our yard. I have not heard from [redacted] regarding his truck. The letter from Revdex.com was received Monday Sept 12th.
I would like to address the statement made by [redacted]
First it should be noted that Mccormacks have pending legal action against the driver for [redacted].
Statements by the driver to [redacted] are simply not true. [redacted] do not own any part or percentage of Mccormacks Ent.
[redacted] was certainly never forced from the RCMP!
The driver did not leave Mccormacks due to him witnessing corrupt business practices, as the pending legal action addresses.
[redacted], after test driving the vehicle, agreed to and paid a fair price for the vehicle.
There were no mechanical issues with the vehicle, as confirmed by the [redacted] Inspector who performed a comprehensive inspection.
As for my credentials, I have never discussed my credentials with [redacted] and only communicated with him after he had an issue with the vehicle.
DESIRED OUTCOME : [redacted] has made numerous false allegations, slanderous and defamatory comments which he have posted on various social media sites. We are actively considering proceeding with legal action against [redacted] for these actions. I would like for [redacted] to arrange to have his truck removed from my property. I do not know what, if anything, is currently wrong with his vehicle. We will not be diagnosing, servicing or repairing this or any vehicle for [redacted]. The warrant on his vehicle will be valid at most service shops in Canada. If [redacted] refuses to remove his truck from our property I will initiate storage fees at the standard rate of $**/day commencing on [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2016/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
Your are correct on the date of purchase, in my extreme frustration of this situation, I was mistaken on the purchase date. The fact that my truck has less than 1400km on it since it was purchased and had the air filter get sucked into the turbo charger, witch was removed by your garage, front end work had been completed on the truck after it was towed back to your shop the 1st time. Thus it was likely not my driving but a mechanical issue that your mechanic found prudent to fix. When I picked the truck up for the second time from your unsecured area at approx. [redacted] and I was on route to [redacted] the truck broke down with a issue that seemed like a broken fan belt. The truck was towed to [redacted] to have a new fan belt installed, the mechanic advised me that the water pump was falling off. It was at this time that I called [redacted] to have the truck towed back to your lot at my cost of $[redacted]. The tow from [redacted] was a cost of $[redacted]. All these mechanical issues were identified within 30 days of purchase of the truck. I am looking to have my truck repaired including: water pump, check engine as the filter was sucked into the turbo charger and the water jacket checked for objects. I want these items checked at the [redacted] in [redacted] at your cost. If you are unwilling or unable to do this, I want my money back in full at $[redacted], plus my towing expenses as outlined above.
[redacted]
Final Business Response /* (4000, 10, 2016/09/26) */
Vehicle has been repaired. New water pump and belt installed. Truck is operating normally. [redacted] can arrange to pick up his vehicle and there is no cost to [redacted]. We will not entertain any additional demands from [redacted] and this concluded the matter on McCormacks behalf.
Final Consumer Response /* (4200, 12, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
McCormacks Enterprises Ltd,
Given the mechanical troubles with this truck in the first 30 days. I am not interested in keeping this truck. I want the full amount I paid for the truck and the towing costs that I incurred. There is reason to believe that there is permanent damage to the engine. As there were two metal fins from the water pump that are now stuck in the water jacket of the engine. Also the air filter was sucked into the intake system, Yet another mechanical failure. I have no interest in sleeping in that truck again when it breaks down, the fall/winter seasons temps are not as forgiving. If you are unable to see it that my money is refunded, due to the obvious ongoing trouble with this vehicle in the first 30 days of ownership. Legal action has been started to make this situation right!
[redacted]