Sign in

Lexus Financial Group - Chico

Sharing is caring! Have something to share about Lexus Financial Group - Chico? Use RevDex to write a review
Reviews Lexus Financial Group - Chico

Lexus Financial Group - Chico Reviews (1)

Review: Hello,

I have been dealing with Lexus financial for a week and still have no resolution. When I originally leased my vehicle I was told that my contract stated that my miles allotment was 15,000 miles per year for a two year term equating a total of 30,000 miles for the term. Recently, on July 20th, I contacted Lexus financial to confirm this. As I spoke to the first rep, I was informed that my lease is for a TOTAL of 15,000 for the two year term. Thats 625 miles per month! Thats basically good enough to drive to the pharmacy and back. After explaining to the representative that has to be a mistake or asking if I can I purchase more miles, she said we do not offer to buy more miles and you are responsible for the excess miles at 25 cents per mile and theres nothing they can do as I signed the contract. Then I was transferred to a customer resolution specialist ( his name of was [redacted]) who then after some research said that my lease for 15,000 mile PER YEAR and the system is not reflecting the proper information and he will make the necessary changes which will take 2 days and he will notate the account for the changes. He assured me that changes will go through and not to worry! On July 22nd ( two days later) I called and they said it has not been changed and the issue was forwarded to a higher department to make the changes and it will take another 24-48 hrs and I will get a phone call when the changes apply. On July 26th, I called again to follow up only to be told that the department that was suppose to make the change did not approve it and my lease agreement says 15,000 miles for the full term of the lease. No one called me to say it was not changed! if I did not call myself to follow up how would I have known it was not approved?! If I gave the car back with 30,000 ( 15,000 per year x 2 years lease =30,000 miles) I would have $3750 in overage fees. The rep told me that she apologies for the previous rep who gave me wrong information. I was then transferred to a supervisor (named [redacted]) who also told me that she apologizes for the previous rep and their is nothing she can do. How is it that a consumer calls in to a financial customer service and be told the wrong information that would cost me thousands of dollars in fees and all I get is a "sorry"! Sorry doesn't cut it when its costing me money! I have been lied and deceived and no resolution from Lexus financial or Lexus customer satisfaction. Only suggestions I was given by Lexus was go to a dealership, which are all privately owned and see if they can do anything or just pay the overage fees myself at the end of the lease. NO HELP, NO SUPPORT. JUST LIES! THEY PROMISES ONE THING AND THEN THEY DONT DELIVER.

Im hoping you can help me resolve this issue as I am appalled by the services given by Lexus and at this point will never purchase or suggest lexus to anyone, as well as make complaints to the Better Business Berue and Consumer affiars.

Thank you,

[redacted]Desired Settlement: I would like a written notice for the change in allowed miles so when vehicle is returned I will not be billed any excess miles as long as I do not superceed 30,000 miles over the the original miles the car came with. The promise and reassurance given to me by a Lexus financial customer resolution specialist should be upheld.

Check fields!

Write a review of Lexus Financial Group - Chico

Satisfaction rating
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Lexus Financial Group - Chico Rating

Overall satisfaction rating

Description: Estate Planning & Management

Address: 30 Philadelphia Dr. Ste. A, Chico, California, United States, 95973


Show more...

Add contact information for Lexus Financial Group - Chico

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated