Being very brief in response[redacted] visited our showroom just before close at approximately 6:45pm Feb 4th he was offered a sales loaner to return home at approximately 8:40pm 1hour forty minutes past close.the GX vin# ending [redacted] listed at $64, [redacted] negotiated the selling price to $62,plus TT&L The appointment set by [redacted] 7:Monday Morning 4/13/was what we refer to as a "no show" when he arrived at approximately 11:the loaner fleet was depleted.The miles recorded at Chewere on the markCheck-out the following day the odometer read to be delivered to Killeen TXFinally, the scratches that [redacted] reports in his compliant were in fact recorded at chewe have that copy, in addition we have video tape of the service writer performing this evaluation.as described by the delivery driver" [redacted] became very upset walking around the truckcalled the dealership and became furious when the service writer disclosed that this damage was recorded at cheLexus of Austin
Please contact *** he will be happy to return the earnest moneythe RC is a great choice and as you know very limited...not sure where we got off track, but in any event we want you to be excited about a great New car from Lexus selflessly we would like for your purchase to happen it
Austin. *** will need the card that you used to secure the vehicle, so that a completed credit can be authorizedIf you are uncomfortable with *** please contact *** *** or *** *** to secure your return ###-###-####. Happy Holidays**
Thank you *** for speaking with me today… I can send you copies to verify, (heavily edited for privacy reasons) the check and AMEX charge which *** *** is much closer to getting right in his rejection response, with just a minor exaggeration… In reference to paymentThe AMEX card is for $2,not $5, The total paid for the GX was nowhere close to $90,Thank you, ** *** *** *** ***, Lexus of Austin ***
Complaint: ***
I am rejecting this response because the VA says the roof explosion has ruptured my right ear drum (and done other medical harm), because I've gone weeks without a roof, because a new roof is still dangerous if its the same material, and because this has been very stressful and inconvenient.
I will call my legal advisor regarding what they think needs to be done from our end, while Lexus Corp responds to Lexus Austin
Regards,
*** ***
Complaint: ***
I am rejecting this response because: this is not about what I paid for car. this is about you destroyed my car with miles on car scratch hell out of my carlets say I paid 70k out the door on car. who is going to believe your claim car with miles have scraches inside and out side of car. when car was given to you detail job. people baby their new car not destroy it like you guys did. not you only lost my business but all people that I know who buy lexus from you now going to buy it from Dallas or San Antonio. your company have no integrity to tell the truth
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because: 64360.39 check number [redacted]. plus 5000.00 paid on AMEX. on the day of the purchase on car. I told them I have two hours to buy car and called and asked them if this particular model they have in stock.
I called them at 7:30 in morning per my telephone record by ATT. And asked them if I can bring my truck in. They told even know they are busy they will fix me up.there were no documentation or discussion about any damage to my truck. You want tell me that car with 1500 miles have scratches all over the car that you sold me. There is no documentation of this on my receipt provided by them or any receipt acknowledge this situation or any video. That is fact. We discover this damage up on delivery of my truck at my business. Rest of sure my insurance company and our legal department will come after your company for damages.All responses I see from this business is nothing but lie from purchase of car to servicing. Its sad to see that business like this have no integrity or morals about this company.
Regards,
[redacted]
Lexus of Austin has contacted Lexus corporate on Mr. [redacted]'s behalf.
Lexus of Austin was not the original selling dealer for this vehicle, this vehicle was sold in Serramonte California.
this is important because each dealer has representatives that work in our primary marketing...
areas...
No service history of any kind exists at Lexus of Austin for this vehicle.
This was the first time to visit the Austin dealership.
Once we have received possible good will from Lexus we will contact Mr. [redacted].
We will work to navigate between the Guest and Lexus as long as the process is amicable.
Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because:We actually checked the pictures that we took earlier with iPhone, and found the scratches. Fortunately, the pictures are all automatically dated by iPhone to prove that the scratches existed earlier.And, the “bird dropping” may not be bird dropping, because we tried to clean with water and it didn’t work. It was eventually cleaned with some chemical spray.It would be great if there is any easy way to cover up or make the scratches invisible. However, I perfer not to discuss this matter with Mr. [redacted]. Last time we talked to him, He insisted there were absolutely nothing he could do, and he told me that he doesn’t care if people write bad online reviews, complain to local authority, or even law sue. And he even wished me good luck on whatever I am going to do about this issue.So, I’d really like to get a different contact person and the phone number to make an appointment.
Regards,
[redacted]
Hello, I have a scanned copies of : 1. Original Lease agreement. 2.The Vin Substitution Letter for the Current RX350. (Customer was not happy with light color and color transfer from denim. Revdex.com should have that compliant on file 2015 original RX...
was exchanged) 3. Current payoff from Lexus Financial services. We have attempted to contact guest at number provided... Would like to get permission to email info via email or to Revdex.com. We cannot send with guests permission. Please advise [redacted]
Mr. [redacted] please email photos that you have of the scratches to Revdex.com of Central Texas and [redacted] It is very difficult for Lexus of Austin to access the finish from photos, in person is much better, but we will do our best. Once we see the photos you have time stamped, we will also have a better idea of how to move forward. If you could please take a second photo using a Pen, Pencil or Coin next to the scratches to give our service writers a reference to size and location on the vehicle it would be appreciated. Please disregard last response to remedy... we are asking that you please respond through the Revdex.com first, with photos about your complaint. Once we have all parties clear about time lines, size and severity of scratches we will attempt to assist in polish-repair. Thank you, **
Being very brief in response.[redacted] visited our showroom just before close at approximately 6:45pm Feb 4th he was offered a sales loaner to return home at approximately 8:40pm 1hour forty minutes past close.the GX 460 vin# ending [redacted] listed at $64,755.00 [redacted] negotiated the selling...
price to $62,100.00 plus TT&L The appointment set by [redacted] 7:30 Monday Morning 4/13/2015 was what we refer to as a "no show" when he arrived at approximately 11:29 the loaner fleet was depleted.The miles recorded at Check-in were 1500 on the mark... Check-out the following day the odometer read 1502 to be delivered to Killeen TXFinally, the scratches that [redacted] reports in his compliant were in fact recorded at check-in we have that copy, in addition we have video tape of the service writer performing this evaluation.as described by the delivery driver" [redacted] became very upset walking around the truck... called the dealership and became furious when the service writer disclosed that this damage was recorded at check-in Lexus of Austin
Good Morning, Mr. [redacted] please make a time that is convenient for you to visit our service drive we would like to inspect the finish and see if we can buff or polish the scratch, to minimize the scuffed surface. More than likely You or one of your family members the make ready...
department or the delivery specialist would have noticed at time of the walk around in the delivery room. You and your family picked up the car on Saturday July 30th mid day at approximately 1:30pm. You, family members and the delivery specialist went through and around the car during the this process. You returned to the dealership Monday the 3rd for additional information, from one of our tech specialist, no mention of scuff on second visit. Yesterday you stopped to speak with [redacted] about Bird droppings and the scratches on the bumper at time of delivery. [redacted] had the bird droppings removed and inspected the "rub" on the front bumper cover which is about the size of a ping-pong ball, it appears that the bumper was slightly scraped by the driver of your car or perhaps someone in a parking lot... happens very frequently In any event we will try to assist in making the bumper scuff better. Thank you, **
[redacted] The denim ink transfer and removal is common on all types of leather... Many denim manufactures utilize waterless dyes in their clothes... Jeans you tube example attached. This does require some minor cleaning but can be cleaned.
Being very brief in response[redacted] visited our showroom just before close at approximately 6:45pm Feb 4th he was offered a sales loaner to return home at approximately 8:40pm 1hour forty minutes past close.the GX vin# ending [redacted] listed at $64, [redacted] negotiated the selling price to $62,plus TT&L The appointment set by [redacted] 7:Monday Morning 4/13/was what we refer to as a "no show" when he arrived at approximately 11:the loaner fleet was depleted.The miles recorded at Chewere on the markCheck-out the following day the odometer read to be delivered to Killeen TXFinally, the scratches that [redacted] reports in his compliant were in fact recorded at chewe have that copy, in addition we have video tape of the service writer performing this evaluation.as described by the delivery driver" [redacted] became very upset walking around the truckcalled the dealership and became furious when the service writer disclosed that this damage was recorded at cheLexus of Austin
Please contact *** he will be happy to return the earnest moneythe RC is a great choice and as you know very limited...not sure where we got off track, but in any event we want you to be excited about a great New car from Lexus selflessly we would like for your purchase to happen it
Austin. *** will need the card that you used to secure the vehicle, so that a completed credit can be authorizedIf you are uncomfortable with *** please contact *** *** or *** *** to secure your return ###-###-####. Happy Holidays**
Thank you *** for speaking with me today… I can send you copies to verify, (heavily edited for privacy reasons) the check and AMEX charge which *** *** is much closer to getting right in his rejection response, with just a minor exaggeration… In reference to paymentThe AMEX card is for $2,not $5, The total paid for the GX was nowhere close to $90,Thank you, ** *** *** *** ***, Lexus of Austin ***
Complaint: ***
I am rejecting this response because the VA says the roof explosion has ruptured my right ear drum (and done other medical harm), because I've gone weeks without a roof, because a new roof is still dangerous if its the same material, and because this has been very stressful and inconvenient.
I will call my legal advisor regarding what they think needs to be done from our end, while Lexus Corp responds to Lexus Austin
Regards,
*** ***
Complaint: ***
I am rejecting this response because: this is not about what I paid for car. this is about you destroyed my car with miles on car scratch hell out of my carlets say I paid 70k out the door on car. who is going to believe your claim car with miles have scraches inside and out side of car. when car was given to you detail job. people baby their new car not destroy it like you guys did. not you only lost my business but all people that I know who buy lexus from you now going to buy it from Dallas or San Antonio. your company have no integrity to tell the truth
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because: 64360.39 check number [redacted]. plus 5000.00 paid on AMEX. on the day of the purchase on car. I told them I have two hours to buy car and called and asked them if this particular model they have in stock.
I called them at 7:30 in morning per my telephone record by ATT. And asked them if I can bring my truck in. They told even know they are busy they will fix me up.there were no documentation or discussion about any damage to my truck. You want tell me that car with 1500 miles have scratches all over the car that you sold me. There is no documentation of this on my receipt provided by them or any receipt acknowledge this situation or any video. That is fact. We discover this damage up on delivery of my truck at my business. Rest of sure my insurance company and our legal department will come after your company for damages.All responses I see from this business is nothing but lie from purchase of car to servicing. Its sad to see that business like this have no integrity or morals about this company.
Regards,
[redacted]
Lexus of Austin has contacted Lexus corporate on Mr. [redacted]'s behalf.
Lexus of Austin was not the original selling dealer for this vehicle, this vehicle was sold in Serramonte California.
this is important because each dealer has representatives that work in our primary marketing...
areas...
No service history of any kind exists at Lexus of Austin for this vehicle.
This was the first time to visit the Austin dealership.
Once we have received possible good will from Lexus we will contact Mr. [redacted].
We will work to navigate between the Guest and Lexus as long as the process is amicable.
Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because:We actually checked the pictures that we took earlier with iPhone, and found the scratches. Fortunately, the pictures are all automatically dated by iPhone to prove that the scratches existed earlier.And, the “bird dropping” may not be bird dropping, because we tried to clean with water and it didn’t work. It was eventually cleaned with some chemical spray.It would be great if there is any easy way to cover up or make the scratches invisible. However, I perfer not to discuss this matter with Mr. [redacted]. Last time we talked to him, He insisted there were absolutely nothing he could do, and he told me that he doesn’t care if people write bad online reviews, complain to local authority, or even law sue. And he even wished me good luck on whatever I am going to do about this issue.So, I’d really like to get a different contact person and the phone number to make an appointment.
Regards,
[redacted]
Hello, I have a scanned copies of : 1. Original Lease agreement. 2.The Vin Substitution Letter for the Current RX350. (Customer was not happy with light color and color transfer from denim. Revdex.com should have that compliant on file 2015 original RX...
was exchanged) 3. Current payoff from Lexus Financial services. We have attempted to contact guest at number provided... Would like to get permission to email info via email or to Revdex.com. We cannot send with guests permission. Please advise [redacted]
Mr. [redacted] please email photos that you have of the scratches to Revdex.com of Central Texas and [redacted] It is very difficult for Lexus of Austin to access the finish from photos, in person is much better, but we will do our best. Once we see the photos you have time stamped, we will also have a better idea of how to move forward. If you could please take a second photo using a Pen, Pencil or Coin next to the scratches to give our service writers a reference to size and location on the vehicle it would be appreciated. Please disregard last response to remedy... we are asking that you please respond through the Revdex.com first, with photos about your complaint. Once we have all parties clear about time lines, size and severity of scratches we will attempt to assist in polish-repair. Thank you, **
Being very brief in response.[redacted] visited our showroom just before close at approximately 6:45pm Feb 4th he was offered a sales loaner to return home at approximately 8:40pm 1hour forty minutes past close.the GX 460 vin# ending [redacted] listed at $64,755.00 [redacted] negotiated the selling...
price to $62,100.00 plus TT&L The appointment set by [redacted] 7:30 Monday Morning 4/13/2015 was what we refer to as a "no show" when he arrived at approximately 11:29 the loaner fleet was depleted.The miles recorded at Check-in were 1500 on the mark... Check-out the following day the odometer read 1502 to be delivered to Killeen TXFinally, the scratches that [redacted] reports in his compliant were in fact recorded at check-in we have that copy, in addition we have video tape of the service writer performing this evaluation.as described by the delivery driver" [redacted] became very upset walking around the truck... called the dealership and became furious when the service writer disclosed that this damage was recorded at check-in Lexus of Austin
Good Morning, Mr. [redacted] please make a time that is convenient for you to visit our service drive we would like to inspect the finish and see if we can buff or polish the scratch, to minimize the scuffed surface. More than likely You or one of your family members the make ready...
department or the delivery specialist would have noticed at time of the walk around in the delivery room. You and your family picked up the car on Saturday July 30th mid day at approximately 1:30pm. You, family members and the delivery specialist went through and around the car during the this process. You returned to the dealership Monday the 3rd for additional information, from one of our tech specialist, no mention of scuff on second visit. Yesterday you stopped to speak with [redacted] about Bird droppings and the scratches on the bumper at time of delivery. [redacted] had the bird droppings removed and inspected the "rub" on the front bumper cover which is about the size of a ping-pong ball, it appears that the bumper was slightly scraped by the driver of your car or perhaps someone in a parking lot... happens very frequently In any event we will try to assist in making the bumper scuff better. Thank you, **
[redacted] The denim ink transfer and removal is common on all types of leather... Many denim manufactures utilize waterless dyes in their clothes... Jeans you tube example attached. This does require some minor cleaning but can be cleaned.