Lexus of Chester Springs

November 18, 2015Dear [redacted] ***,We have contacted [redacted] to update the service history report for the Lexus [redacted] VIN [redacted] In order to process this request [redacted] requires a copy of the incident report from the issuing police department (see attached copy of [redacted] Vehicle History Report Required Documentation List)Since the vehicle was in our Service Loaner fleet at the time of the accident and being driven by one of our service customers we are not in possession of this reportWhile we are unable to update the [redacted] at this time, we have removed the vehicle from our website.If you have any questions or require additional information please don't hesitate to call me at [redacted] ,Sincerely,Anthony C.Executive Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because Lexus of Chester Springs continues to lie and deceive its customers The advertisement has not been updated to reflect the correct pictures of the vehicle Additionally, although the advertisement has been updated to state the vehicle is not certified...it continues to deceive its customers by listing both vehicles as "PRE OWNED" in the title listing in hopes that the consumer won't notice Additionally, it is untrue that [redacted] cannot be updated This is absolutely a responsibility of the dealer Again, it continues to deceive its customers by refusing to update the report and showing a clean history on advertisements On the [redacted] website, it states that if I am not the owner of a vehicle but know there is inaccurate information on the report I am to ask the owner to contact [redacted] and they should fill out the Data Research Request Form Regards, [redacted]

Dear *** ***,
*** *** came to Lexus of Chester Springs to test drive the Lexus *** VIN ***The mentioned vehicle was listed as a Certified Preowned vehicle on our website however; it was not advertised as such on our lot or by our Sales AssociateWe
have two similarly equipped vehicles, *** same model year, exterior color, and similar vehicle identification numbersWhen inputting the information on our website, we represented both as Certified Preowned Vehicles; however, only one of them was (VIN ***), it has since been corrected on our dealerwebsite.When *** *** questioned the price difference in vehicles, our Preowned Manager, Steve M***, informed her that the vehicle she came to test drive was not certified, which explains the difference in priceAn accident report (see attached) was presented to *** ***, even though the *** report had not been updatedWe felt since we were aware of the accident, we should disclose the information to *** ***, even though the *** report had not shown any accidents
We cannot physically update the *** report ourselvesWhen *** receives information from police reports and insurance claims, it updates at that timeThis is why we presented the accident report to *** *** so she would not be purchasing a vehicle under pretensesOur General Sales Manager, Joe T***, is currently working to resolve this issue with *** *** by offering to provide her with a discounted price on a new vehicleIf you require any additional information please don't hesitate to call me at ###-###-####,
Thank you for your timeSincerely,
Anthony C.
Executive Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because Lexus of Chester Springs continues to lie and deceive its customers The advertisement has not been updated to reflect the correct pictures of the vehicle Additionally, although the advertisement has been updated to state the vehicle is not certified...it continues to deceive its customers by listing both vehicles as "PRE OWNED" in the title listing in hopes that the consumer won't notice Additionally, it is untrue that *** cannot be updated This is absolutely a responsibility of the dealer Again, it continues to deceive its customers by refusing to update the report and showing a clean history on advertisements On the *** website, it states that if I am not the owner of a vehicle but know there is inaccurate information on the report I am to ask the owner to contact *** and they should fill out the Data Research Request Form
Regards,
*** ***

Dear [redacted],[redacted] came to Lexus of Chester Springs to test drive the 2014 Lexus [redacted] VIN [redacted]. The mentioned vehicle was listed as a Certified Preowned vehicle on our website however; it was not advertised as such on our lot or by our Sales Associate. We have two...

similarly equipped vehicles, [redacted] same model year, exterior color, and similar vehicle identification numbers. When inputting the information on our website, we represented both as Certified Preowned Vehicles; however, only one of them was (VIN [redacted]), it has since been corrected on our dealerwebsite.When [redacted] questioned the price difference in vehicles, our Preowned Manager, Steve M[redacted], informed her that the vehicle she came to test drive was not certified, which explains the difference in price. An accident report (see attached) was presented to [redacted], even though the [redacted] report had not been updated. We felt since we were aware of the accident, we should disclose the information to [redacted], even though the [redacted] report had not shown any accidents. We cannot physically update the [redacted] report ourselves. When [redacted] receives information from police reports and insurance claims, it updates at that time. This is why we presented the accident report to [redacted] so she would not be purchasing a vehicle under false pretenses.Our General Sales Manager, Joe T[redacted], is currently working to resolve this issue with [redacted] by offering to provide her with a discounted price on a new vehicle.If you require any additional information please don't hesitate to call me at ###-###-####,Thank you for your time.Sincerely,Anthony C. Executive Vice President

November 18, 2015Dear [redacted],We have contacted [redacted] to update the service history report for the 2014 Lexus [redacted] VIN[redacted]. In order to process this request [redacted] requires a copy of the incident report from the issuing police department (see attached copy of [redacted] Vehicle History Report Required Documentation List). Since the vehicle was in our Service Loaner fleet at the time of the accident and being driven by one of our service customers we are not in possession of this report. While we are unable to update the [redacted] at this time, we have removed the vehicle from our website.If you have any questions or require additional information please don't hesitate to call me at [redacted],Sincerely,Anthony C.Executive Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because Lexus of Chester Springs continues to lie and deceive its customers.  The advertisement has not been updated to reflect the correct pictures of the vehicle.  Additionally, although the advertisement has been updated to state the vehicle is not certified...it continues to deceive its customers by listing both vehicles as "PRE OWNED" in the title listing in hopes that the consumer won't notice.  
Additionally, it is untrue that [redacted] cannot be updated.  This is absolutely a responsibility of the dealer.  Again, it continues to deceive its customers by refusing to update the report and showing a clean history on advertisements.  On the [redacted] website, it states that if I am not the owner of a vehicle but know there is inaccurate information on the report I am to ask the owner to contact [redacted] and they should fill out the Data Research Request Form.  Regards,
[redacted]

November 18, 2015
Dear [redacted],
We have contacted [redacted] to update the service history report for the 2014 Lexus [redacted] VIN[redacted]. In order to process this request [redacted] requires a copy of the incident report from the issuing police department (see attached copy of [redacted] Vehicle History Report Required Documentation List). Since the vehicle was in our Service Loaner fleet at the time of the accident and being driven by one of our service customers we are not in possession of this report. While we are unable to update the [redacted] at this time, we have removed the vehicle from our website.
If you have any questions or require additional information please don't hesitate to call me at [redacted],
Sincerely,
Anthony C.
Executive Vice President