Lexus of Greenwich

Complaint Information: The consumer's son purchased the car with the consumer as the cosigner on his loan on 10/3/Since the car was delivered on a Saturday, our title clerk was not there to register the carThe following week our title clerk attempted to register the car and found that the car we purchased from [redacted] Financial Services to sell to the consumer had the wrong VIN/serial number issuedAfter contacting [redacted] Financial Services to fix the issue, they determined that they needed to request a duplicate title with the correct VIN/serial number from ***We received an update on 11/9/from [redacted] Financial that they have contacted CT [redacted] and it could take anywhere from 30-days for them to receive the correct titleAfter they receive it, they will forward to us to register the carUntil then, the consumer's son is driving with our company dealer plate on his carThis plate can be used in lieu of a plate when there are registration issues in CTIn addition, we have offered to pay for the customer's first payment and new registration/plates when they are issued

Complaint: [redacted] I am rejecting this response because: This information in inaccurate This dealership did not offer to pay the consumer's first payment This dealership has not been transparent and slow to address our concerns This is the first time the consumer has been informed through the Revdex.com complaint process that the duplicate title will take 30-days As noted on the [redacted] website "If the title is missing, the seller must apply for a duplicate title prior to selling the car." This dealership did not call to inform us about the title issues until the consumer made calls to dealership on 10/23/and 11/3/ Forty-five days have passed since this car was purchased by the consumer on 10/3/The consumer would like this car registered in consumer's name with Connecticut [redacted] Department ASAP Sincerely, [redacted]

Customer signed daughter up for a tumbling class and paid $107.50.She attended a few classes in which no other children joined that class at that particular time and date Customer then expressed concern about her daughter being in a class alone with no other children to socialize with we understood her concerns and made every attempt to reschedule her in another class but it did not work with her schedule We exchanged numerous phone calls to try and resolve this matter customer states that we were not returning her call and our staff states that we were waiting for the customer to let us know what she wanted to do as far as rescheduling It was a communications error on both parties The REFUND WAS PROCESSED on August for the total amount paid of $by credit card even though she attended of the classes we refunded the full amount of paymentThank you

Complaint Information: [redacted] was in for her 60,mile service which is a major serviceThe service cost and what was involved was expalined, she agreed and the service was performedDuring the service it was noted that the power steering rack was leaking fluid The Lexus computer program that would normaly notify us an extended warranty was down [redacted] was notified of the leak and the costShe wisely called her selling dealer in [redacted] and they explained the vehicle was sold to her with an extended warranty [redacted] notified us of the warranty.We Apologised and called LexusLexus explained the system being down and verified over the phone that she indeed have an extended warrantyAt that moment we explained the needed repairs and Lexus approved the repairs over the phoneWe called [redacted] apologised again and explained what happedWe also explained that we got an authorization to performe the repairsShe was not happy and did not want us to repair the vehicleWe offered to pick up her car and drop it off when it was completed and provide her with a loanershe was not happyWe offered a free alignment "a 156.95$ value that is not covered by her extended warrantyShe was still not happyWe offered to fill her fuel tank after the repairs were completedshe was still not happyAlong with the previous offers our final offer was to have the car detailedShe was still not happyShe does not want us to repair the car but it looks like she wants a 500.00$ refund for a service that was already performed and she agreed to It was also explained [redacted] that if she had paid for the repairs and notified us afterwards she would have been refunded 100% with no questions asked Sent on: 10/11/5:16:PM

Complaint Information: The consumer's son purchased the car with the consumer as the cosigner on his loan on 10/3/Since the car was delivered on a Saturday, our title clerk was not there to register the carThe following week our title clerk attempted to register the car and found that the
car we purchased from *** Financial Services to sell to the consumer had the wrong VIN/serial number issuedAfter contacting *** Financial Services to fix the issue, they determined that they needed to request a duplicate title with the correct VIN/serial number from ***We received an update on 11/9/from *** Financial that they have contacted CT *** and it could take anywhere from 30-days for them to receive the correct titleAfter they receive it, they will forward to us to register the carUntil then, the consumer's son is driving with our company dealer plate on his carThis plate can be used in lieu of a plate when there are registration issues in CTIn addition, we have offered to pay for the customer's first payment and new registration/plates when they are issued

Customer signed daughter up for a tumbling class and paid $107.50.She attended a few classes in which no other children joined that class at that particular time and date.  Customer then expressed concern about her daughter being in a class alone with no other children to socialize with....

 we understood her concerns and made every attempt to reschedule her in another class but it did not work with her schedule.  We exchanged numerous phone calls to try and resolve this matter.  customer states that we were not returning her call and our staff states that we were waiting for the customer to let us know what she wanted to do as far as rescheduling.  It was a communications error on both parties.  The REFUND WAS PROCESSED on August 4 2016 for the total amount paid of $107.50 by credit card even though she attended 3 of the classes we refunded the full amount of payment. Thank you.

Complaint: [redacted]
I am rejecting this response because:  This information in inaccurate.  This dealership did not offer to pay the consumer's first payment.  This dealership has not been transparent and slow to address our concerns.  This is the first time the consumer has been informed through the Revdex.com complaint process that the duplicate title will take 30-45 days.  As noted on the [redacted] website  "If the title is missing, the seller must apply for a duplicate title prior to selling the car."  This dealership did not call to inform us about the title issues until the consumer made calls to dealership on 10/23/15 and 11/3/15.    Forty-five days have passed since this car was purchased by the consumer on 10/3/15. The consumer would like this car registered in consumer's name with Connecticut [redacted] Department ASAP.
Sincerely,
[redacted]