Lexus of Maplewood

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am going to pursue the additional $from Lexus customer service as this issue is still a problem caused by a defective part, and no service bulletin has been issued for the matter Lexus of Maplewood has at least 1-claims a MONTH for this issue ***, I received your voicemail, thank you! I will let you know if I do not receive my refund and need to reopen the claimMany thanks!***

After discussing the situation with [redacted] we have agreed to refund her $reducing her total financial participation to $My understanding is that this is satisfactory to all partiesBest Regards, Mike [redacted] General Manager[redacted]

Initial Business Response /* (1000, 12, 2015/07/09) */
Contact Name and Title: Mike *** Gen Mgr
Contact Phone: ***
Contact Email: [email protected]
We confirmed that all warrantable non-maintenance portions of the repairs were reimbursed by the warranty company to the
***'sWe spoke of the communication from the dealership to the consumer at the time of the repairs and acknowledged that we made an error by not recognizing that there was an extended warranty in place on the vehicle and should have submitted directly to the warranty company for the warrantable portion of the repairWith the consumer being fully reimbursed we believe the matter is fully resolved to everyone's satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear [redacted],Attached are two documents for reference. The second of which shows the Service Agreement purchase price of $2400.00 rather than the $2500.00 amount that Mr. [redacted] stated. The first attachment has two pages which are of the actual agreement terms of which Mr. [redacted] received...

from Lexus Financial Services pertaining to his Service Agreement including the cancellation terms. These terms are Lexus Financial Services terms of which all parties are subject to, not discretionary terms of Lexus of Maplewood. The cancelation terms are clearly stated to be pro rated and the Limited Rights of Lessor seem to indicate the limitations quite clearly. This pro rated cancellation policy is as we have always understood it to be and would be consistent with what would have been verbally communicated at the time of purchase as well. I have placed a call to Lexus Financial Services to see if they would be willing to provide any form of "good will" financial assistance on Mr. [redacted] behalf. If Mr. [redacted] prefers to discuss this request personally he may contact Lexus Customer Service at ###-###-#### as stated in the attached agreement terms of which he was provided. Once I have heard back from Lexus Financial Services I would be happy to provide an update to the Revdex.com as well as Mr. [redacted]. Best Regards,Mike [redacted]Lexus Of Maplewood###-###-####m[redacted]@lexusofmaplewood.com

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am going to pursue the additional $375 from Lexus customer service as this issue is still a problem caused by a defective part, and no service bulletin has been issued for the matter.  Lexus of Maplewood has at least 1-2 claims a MONTH for this issue.  [redacted], I received your voicemail, thank you!  I will let you know if I do not receive my refund and need to reopen the claim. Many thanks![redacted]

Due to the age and mileage of the vehicle, consistent with the state guidelines the vehicle was sold "As Is" and the purchaser signed a Buyers Guide Disclosure acknowledging that. Customer also was offered and declined an extended warranty at the time of purchase. We have exchanged...

phone calls in an effort to resolve the issues to both parties mutual satisfaction. As an offer of Good Will we have agreed to Ms. Decker's most recent communicated proposal of replacing the tires with a New set of All Season style tires to provide an improved and appropriate winter driving experience, as well as adjust the sunroof and resolve the rear hatch functionality. These items will be done at the dealerships expense and any additional items now or in the future are the owners responsibility. We are working out a time that will work for Ms. [redacted] to bring the vehicle in for the work to be completed, we are offering a no cost loaner for her use to minimize the inconvenience. I believe this will fully resolve the concerns and thus the complaint.With Regards,Mike [redacted]

After discussing the situation with [redacted] we have agreed to refund her $399.59 reducing her total financial participation to $375.00. My understanding is that this is satisfactory to all parties. Best Regards, Mike [redacted] General Manager.[redacted]