Lexus of Orland

Complaint: [redacted] I am rejecting this response because: I was never told that I needed rear brakes even though they had my car for over days Why would I drive my car out of town knowing I needed rear bakes and why would they replace the brake fluids knowing that if I were to come back for rear brakes they would have to flush the system again--Really, are they allowed to double charge the customers for the same service Sincerely, [redacted] ***

Initial service appointment was set for a 90,mile serviceThe service advisor went over in detail the contents of the 90K and its costVehicle came in for service on July 6, 2016, the service advisor once again discussed the contents of the 90K service and had the client sign next to the cost of the repairs directly on the Lexus repair order (RO# [redacted] )We believe the issue is that there was a lack of communication between the husband and the wife (owners of the vehicle)Sincerely,Lexus of Orland

To whom it may concern,Please review the following facts.On or about 03/05/2015, the 2011 Lexus GXserial #*** went through a Pre Owned inspection/Lexus certification inspection processMultiple repairs were completed including front and rear brakes (RO #***) mileage at
that time was 43,829On 03/07/2015, the above mentioned vehicle was retailed to Ms*** ***At that time the vehicle had 43,miles.On 01/26/2016, Ms*** brought her vehicle in for service requesting front brakesMileage at that time was 53,As you can see, nearly 10,miles were put on the vehicle by Ms*** since she took deliveryAs a time good will gesture, because of Ms*** loyalty, Lexus of Orland agreed to participate up to 50% of the repair bill.On 02/25/2017, Ms*** brought her vehicle in for service and was told she needed rear brakesCurrent mileage at this time is 60,Ms*** demanded the repair to be done at no charge-that request was denied.As you can plainly see, Ms*** has owned and driven this vehicle for nearly years and has compiled over 17,miles during her ownership.Sincerely, *** ***

2/28/certified warranty vehicles especially those brakes put on my Lexus at the time of purchase were a low grade per factory parts warranty brakes guarantee is up to 20,to 30,miles not 10-miles stated by ***I've had other brake inspections done since 2/25/& the liability falls upon the malfunction of the calipers & rotors too as I now have in writingI've purchased Lexus trucks from orland Lexus in years & lexus trucks from nally lexus in GeorgiaI never had brake problems from mileage purchase to mileage trade in which has also been up to 30,miles & the brakes on my other lexus trucks again never had brake problemswell this truck has brake problems among other problems mentioned abovethe good news is lexus financial services is contacting the owner Jeff kowalis etc,so that orland lexus will make full repairs & reimbursement to me as a customerthank u Revdex.com & I can bet *** $that my lexus truck will be complete at no cost to meI will also invest elsewhere when purchasing vehiclesNo more referrals on my behalf as well to orland lexus in any regard or good reviews.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They are lies. A 90,miles service was never mentioned to me or my husbandMy husband called the day before the service call for an oil change and was told to being the car in for service at 8:a.m.. A 90,miles service was never mentioned. The car did not have 90,miles on it and so I nor my husband knew nothing about a 90,miles service. My husband called me at work so I could speak directly to the service agent because the agent wanted to do some fluids and my husband would not approve it without speaking to me. So he allow the agent to speak with me on his phone and never, not once did the agent mention a 90,miles service that my car needed. He said the car needed more fluids and I told him I would take care of that when I would return from vacation. So he said you really need wipers, so I agreed to wipers, but nothing else. I was in shock when I got the bill by email and my colleagues asked me what type of wipers did they put on my car, gold? All my work colleagues heard me tell the man to only do the oil change and wipers. They said they would be available to testify in court if need be. Because he was talking to me on my husband's cell phone and not the company's phone which would have taped the conversation, he took it upon himself and went back to my husband and told him I had agreed to a 90,miles service so my husband signed the papers. If he did it to me, he has pull this trick on other customers. I would stake my life that he had gotten away with this fraudulent act before. NoI do not accept his response, he is a liar and I and my colleagues will go to court if need be. I reject this response and I reject Lexus for allowing these fraudulent acts made on their customers. This dealership needs to be reprimanded for their fraudulent practices.
Sincerely,
*** ***

Initial service appointment was set for a 90,000 mile service. The service advisor went over in detail the contents of the 90K and its cost. Vehicle came in for service on July 6, 2016, the service advisor once again discussed the contents of the 90K service and had the client sign next to the...

cost of the repairs directly on the Lexus repair order (RO#[redacted])We believe the issue is that there was a lack of communication between the husband and the wife (owners of the vehicle). Sincerely,Lexus of Orland

On September 2nd, 2016 the customer was advised by our Service department,through our Multi Point Inspection (performed by a Lexus technician), that the left rear brake lining measurement was 2 millimeters and the right rear brake lining measurement was 5 millimeters. The client was...

verbally, via email, and physically given a repair estimate for replacement of rear brake pads & rotors as well as a quote to attempt to free up the left rear brake caliper. Standard protocol is to try to unseize a brake caliper first. If the brake caliper cannot be unseized then replacement is necessary. The left rear caliper was seized and is why the brake pad measurements were not the same on the multipoint inspection.

Complaint: [redacted]
I am rejecting this response because:
I was never told that I needed rear brakes even though they had my car for over 2 days.  Why would I drive my car out of town knowing I needed rear bakes and why would they replace the brake fluids knowing that if I were to come back for rear brakes they would have to flush the system again--Really, are they allowed to double charge the customers for the same service.
Sincerely,
[redacted]