[redacted] leased the Lexus RXin December 2016.She did pay $at delivery.The breakdown is as followsDocumentation fee $549.00LFS Acquisition fee to Lexus Finance $700.00Inspection sticker $35.00Up front sales tax $34.31Title and registration fees $ These fees total $1450.81The reaming $was put down by the customer as a cap cost reduction in order to reduce the total cap cost financed so that her payments were to her likingHad she not put that amount down as cap cost reduction her payment would have been considerably higher and her payoff at the time of the claim would have been higher.I do not know how many payments she made to Lexus Finance before totalling the vehicle, as they are made to Lexus Finance whom she is leasing the vehicle from.However when calculating the total of the monthly payments madeMrs [redacted] says she made She needs to take into account that those payments are not only depreciation paid but also include the 6.25% sales tax to the state of Massachusetts and the interest or rent charge paid to the leasing companySo simply totalling them up is not an accurate account of money applied to the depreciation.As to how much her insurance company paid for the loss we would have no knowledge as to how much and how that number is determined.That would be between her and her insurance company.In fact at the time she leased her current vehicle she expressed this concern and it was explained thoroughly to herAt that time she seemed to understand and she continued with her new lease
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ]Lexus of Watertown confirms that I made a deposit in excess of $4,that they keptI contend that the down payment was to be amortized over months so Lexus of Watertown kept out of portions of the down payment that should be refundedThey are being unfair and greedy Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that
the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I have received the reimbursement check but have not received the extended warranty information, which I realized I didn't have when I had to call for roadside assistance on my new vehicle (not their problem of course)While waiting for AAA to come, I realized I don't have the owners manual for this car either There is a quick guide but refers back to owners manual to troubleshoot I have not received any phone calls either at my home or on my cell but have had email communication with the Sales Manager There has been no mention of my Revdex.com complaint and he did not ask if check was received I had been given the name of yet another person to follow up with regarding my warranty information I have left a voicemail and sent an email The dealership has been slow to respond and have not been upfront with expectations I have no confidence they will stand by what they say.]
Regards,
*** ***
I, *** have left the customer messages on the number she gave to the Revdex.com and her cell number we have on file. We were trying to help her resolve the check issue that she had and we wanted to hand deliver it to her but because of her failure to return my calls we sent it out in the mail. As far as the warranty information, I am attaching it to this response. I checked with the salesperson who claims that there was an owner's manual in the preowned 2011 Toyota 4Runner. In trying to completely satisfy the customer, we will order a new one and I will contact her when it arrives at the dealership and then will fed ex it to her home or office, whichever is more convenient
Revdex.com:I communicated with dealership and after discussion came with conclusion that we both agree ; The and issue was resolved and the complaint #[redacted] can be close now Also I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.NB: I still strongly disagree with estimated tax statement on finalize and done deal: The NY sales tax is exact number that available for public use and equal = 8.875% I believe that EXACT numbers easily can be to calculated by any finance department before sigh on deal to avoid customer confusion
This customer purchased a vehicle and resides in New York. We as a service handle registrations and plates. When we sign the paperwork and finalize the deal, our process is to collect estimated taxes and fees up front and get a credit card authorization form signed by the customer with the...
understanding that if the their registration fees or taxes to their state, county or registry are more than estimated, we would charge their card for the difference and if it ended up being less than expected, we will refund the difference to the customer. We do this because it is impossible to know every charge in every county, state, city or registry, or if a customer owes any outstanding items to their local registry or government or even know the fees relating the type of plate they have. When the finance manager finalized the paperwork, the customer was not comfortable signing the credit card authorization. The finance manager then explained that if the fees were more than expected, he would have to reimburse the dealership when he picked up the registration and vehicle but if the fees turned out to be less than collected, we would have a check written to him for the difference when he arrived. He then agreed to this arrangement. In hindsight we probably should not have just taken his word for it because the fees he owed turned out to be a little more than $300.0, more than we collected from him and when he arrived he refused to honor his part of the agreement and did not want to pay for it. After much discussion denying that he agreed to it, he then offered to negotiate the amount. At that time it was late evening and we didn’t have the copy of the receipt to show the expense so he agreed to pay the amount that night with the agreement that he would return in the morning and at that time we would give him a copy of the receipt from the registry explaining the difference. He did not return to the dealership the next morning so we communicated with him by phone. In the end there was an agreement made and we refunded him most if not all of the difference.
[redacted] leased the 2017 Lexus RX350 in December 2016.She did pay $5500.00 at delivery.The breakdown is as followsDocumentation fee $549.00LFS Acquisition fee to Lexus Finance $700.00Inspection sticker $35.00Up front sales tax $34.31Title and registration fees $132.50...
These fees total $1450.81The reaming $4049.19 was put down by the customer as a cap cost reduction in order to reduce the total cap cost financed so that her payments were to her liking. Had she not put that amount down as cap cost reduction her payment would have been considerably higher and her payoff at the time of the claim would have been higher.I do not know how many payments she made to Lexus Finance before totalling the vehicle, as they are made to Lexus Finance whom she is leasing the vehicle from.However when calculating the total of the monthly payments made. Mrs. [redacted] says she made 5. She needs to take into account that those payments are not only depreciation paid but also include the 6.25% sales tax to the state of Massachusetts and the interest or rent charge paid to the leasing company. So simply totalling them up is not an accurate account of money applied to the depreciation.As to how much her insurance company paid for the loss we would have no knowledge as to how much and how that number is determined.That would be between her and her insurance company.In fact at the time she leased her current vehicle she expressed this concern and it was explained thoroughly to her. At that time she seemed to understand and she continued with her new lease.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
]Lexus of Watertown confirms that I made a deposit in excess of $4,000 that they kept. I contend that the down payment was to be amortized over 36 months so Lexus of Watertown kept 31 out of 36 portions of the down payment that should be refunded. They are being unfair and greedy.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[There have been no phone calls from [redacted], either at my home or my cell phone. I have had communication with dealership concerning the warranty I purchased as no information was provided as of yet so I know the contact information they have for me is correct. In fairness, it really wasn't expected by either party the car would have a problem 30 days after purchase and I'm told it is typically mailed from the company issuing coverage. I was told information was being mailed out on 6/10 by the dealer. As stated earlier, the book the car came with is the quick guide and not the owners manual. I appreciate the offer to order one. I do not know how you can make up for a poor experience (poor customer service and lack of communication). I paid for Lexus service (fees are higher at high end dealerships) but didn't get "Lexus" service. Since it was necessary to get Revdex.com involved in order to get any action or a response, I would like to leave this open until all issues are resolved. ]
Regards,
[redacted]
Lexus of Watertown has tried to contact the customer on 3 different occasions and left messages but the customer has not responded. Lexus of Watertown has mailed the check to the customer.
[redacted] leased the Lexus RXin December 2016.She did pay $at delivery.The breakdown is as followsDocumentation fee $549.00LFS Acquisition fee to Lexus Finance $700.00Inspection sticker $35.00Up front sales tax $34.31Title and registration fees $ These fees total $1450.81The reaming $was put down by the customer as a cap cost reduction in order to reduce the total cap cost financed so that her payments were to her likingHad she not put that amount down as cap cost reduction her payment would have been considerably higher and her payoff at the time of the claim would have been higher.I do not know how many payments she made to Lexus Finance before totalling the vehicle, as they are made to Lexus Finance whom she is leasing the vehicle from.However when calculating the total of the monthly payments madeMrs [redacted] says she made She needs to take into account that those payments are not only depreciation paid but also include the 6.25% sales tax to the state of Massachusetts and the interest or rent charge paid to the leasing companySo simply totalling them up is not an accurate account of money applied to the depreciation.As to how much her insurance company paid for the loss we would have no knowledge as to how much and how that number is determined.That would be between her and her insurance company.In fact at the time she leased her current vehicle she expressed this concern and it was explained thoroughly to herAt that time she seemed to understand and she continued with her new lease
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ]Lexus of Watertown confirms that I made a deposit in excess of $4,that they keptI contend that the down payment was to be amortized over months so Lexus of Watertown kept out of portions of the down payment that should be refundedThey are being unfair and greedy Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that
the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I have received the reimbursement check but have not received the extended warranty information, which I realized I didn't have when I had to call for roadside assistance on my new vehicle (not their problem of course)While waiting for AAA to come, I realized I don't have the owners manual for this car either There is a quick guide but refers back to owners manual to troubleshoot I have not received any phone calls either at my home or on my cell but have had email communication with the Sales Manager There has been no mention of my Revdex.com complaint and he did not ask if check was received I had been given the name of yet another person to follow up with regarding my warranty information I have left a voicemail and sent an email The dealership has been slow to respond and have not been upfront with expectations I have no confidence they will stand by what they say.]
Regards,
*** ***
I, *** have left the customer messages on the number she gave to the Revdex.com and her cell number we have on file. We were trying to help her resolve the check issue that she had and we wanted to hand deliver it to her but because of her failure to return my calls we sent it out in the mail. As far as the warranty information, I am attaching it to this response. I checked with the salesperson who claims that there was an owner's manual in the preowned 2011 Toyota 4Runner. In trying to completely satisfy the customer, we will order a new one and I will contact her when it arrives at the dealership and then will fed ex it to her home or office, whichever is more convenient
Revdex.com:I communicated with dealership and after discussion came with conclusion that we both agree ; The and issue was resolved and the complaint #[redacted] can be close now Also I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.NB: I still strongly disagree with estimated tax statement on finalize and done deal: The NY sales tax is exact number that available for public use and equal = 8.875% I believe that EXACT numbers easily can be to calculated by any finance department before sigh on deal to avoid customer confusion
Regards,
[redacted]
This customer purchased a vehicle and resides in New York. We as a service handle registrations and plates. When we sign the paperwork and finalize the deal, our process is to collect estimated taxes and fees up front and get a credit card authorization form signed by the customer with the...
understanding that if the their registration fees or taxes to their state, county or registry are more than estimated, we would charge their card for the difference and if it ended up being less than expected, we will refund the difference to the customer. We do this because it is impossible to know every charge in every county, state, city or registry, or if a customer owes any outstanding items to their local registry or government or even know the fees relating the type of plate they have. When the finance manager finalized the paperwork, the customer was not comfortable signing the credit card authorization. The finance manager then explained that if the fees were more than expected, he would have to reimburse the dealership when he picked up the registration and vehicle but if the fees turned out to be less than collected, we would have a check written to him for the difference when he arrived. He then agreed to this arrangement. In hindsight we probably should not have just taken his word for it because the fees he owed turned out to be a little more than $300.0, more than we collected from him and when he arrived he refused to honor his part of the agreement and did not want to pay for it. After much discussion denying that he agreed to it, he then offered to negotiate the amount. At that time it was late evening and we didn’t have the copy of the receipt to show the expense so he agreed to pay the amount that night with the agreement that he would return in the morning and at that time we would give him a copy of the receipt from the registry explaining the difference. He did not return to the dealership the next morning so we communicated with him by phone. In the end there was an agreement made and we refunded him most if not all of the difference.
[redacted] leased the 2017 Lexus RX350 in December 2016.She did pay $5500.00 at delivery.The breakdown is as followsDocumentation fee $549.00LFS Acquisition fee to Lexus Finance $700.00Inspection sticker $35.00Up front sales tax $34.31Title and registration fees $132.50...
These fees total $1450.81The reaming $4049.19 was put down by the customer as a cap cost reduction in order to reduce the total cap cost financed so that her payments were to her liking. Had she not put that amount down as cap cost reduction her payment would have been considerably higher and her payoff at the time of the claim would have been higher.I do not know how many payments she made to Lexus Finance before totalling the vehicle, as they are made to Lexus Finance whom she is leasing the vehicle from.However when calculating the total of the monthly payments made. Mrs. [redacted] says she made 5. She needs to take into account that those payments are not only depreciation paid but also include the 6.25% sales tax to the state of Massachusetts and the interest or rent charge paid to the leasing company. So simply totalling them up is not an accurate account of money applied to the depreciation.As to how much her insurance company paid for the loss we would have no knowledge as to how much and how that number is determined.That would be between her and her insurance company.In fact at the time she leased her current vehicle she expressed this concern and it was explained thoroughly to her. At that time she seemed to understand and she continued with her new lease.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
]Lexus of Watertown confirms that I made a deposit in excess of $4,000 that they kept. I contend that the down payment was to be amortized over 36 months so Lexus of Watertown kept 31 out of 36 portions of the down payment that should be refunded. They are being unfair and greedy.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[There have been no phone calls from [redacted], either at my home or my cell phone. I have had communication with dealership concerning the warranty I purchased as no information was provided as of yet so I know the contact information they have for me is correct. In fairness, it really wasn't expected by either party the car would have a problem 30 days after purchase and I'm told it is typically mailed from the company issuing coverage. I was told information was being mailed out on 6/10 by the dealer. As stated earlier, the book the car came with is the quick guide and not the owners manual. I appreciate the offer to order one. I do not know how you can make up for a poor experience (poor customer service and lack of communication). I paid for Lexus service (fees are higher at high end dealerships) but didn't get "Lexus" service. Since it was necessary to get Revdex.com involved in order to get any action or a response, I would like to leave this open until all issues are resolved. ]
Regards,
[redacted]
Lexus of Watertown has tried to contact the customer on 3 different occasions and left messages but the customer has not responded. Lexus of Watertown has mailed the check to the customer.