Lexus Rivercenter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI expect the check to be sent to me within business days Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

PERFORMANCE LEXUS RIVERCENTERVIA - Email onlyApril 4, 2018*** ***, Marketplace Resource Consultant Cincinnati Revdex.com E4th, Suite Cincinnati, Ohio 45202RE: *** ** *** Complaint ID#***Dear Ms***,My name is Lisa B*** and I am General Manager of
PLR, LLC dba Performance Lexus RiverCenter ("RiverCenter")I would like to acknowledge receipt of the Revdex.com Complaint #*** regarding *** ** *** and his issue with the pre-paid maintenance program with RiverCenter ("Complaint")After investigating this matter, kindly accept the following information in response to his Complaint.Our records indicate that on or about February 26, 2015, *** *** purchased a Lexus IS 250, VIN#***("Vehicle") from RiverCenterWhen she purchased the Vehicle she also purchased a Pre-Paid Maintenance program ("PPM") valued at $before taxesBefore moving to Texas, Ms*** utilized the PPM for the 15,000-mile service and the 20,000-mile serviceBecause this PPM is dealership specific, RiverCenter will honor Mr*** request and remit payment for the unused portion in the amount of $to the address noted in the ComplaintTherefore, RiverCenter considers this matter closed.Thank you in advance for your anticipated assistance with this matter.Very truly yours, PERFORMANCE LEXUS RIVERCENTERLisa B*** General Managercc: Kevin HA*** General Counsel (via email only) (Original document attached)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I expect the check to be sent to me within 10 business days.  
Regards,
[redacted]

My name is [redacted] and I am the General Manager of PLR, LLC dba Performance Lexus RiverCenter ("RiverCenter"). I would like to acknowledge receipt of the Revdex.com Complaint #[redacted] regarding [redacted] and his recent purchase with RiverCenter ("Complaint"). After...

investigating this matter, kindly accept the following information in response to his Complaint.On or about December 10, 2016, Mr. [redacted] purchased a 2010 Hyundai Santa Fe, VIN #[redacted] ("Vehicle"). As stated in his Complaint, Mr. [redacted] feels that he overpaid by One Thousand Five Hundred Dollars ($1,500). RiverCenter has discussed this issue with Mr. [redacted] and, without admitting liability of any kind and solely to resolve this dispute, has agreed to pay Seven Hundred Fifty Dollars ($750), to be mailed directly to Mr. [redacted], of which Mr. [redacted] has agreed. When Mr. [redacted] brought his Vehicle into RiverCenter on or about December 30, 2016 for an inspection, RiverCenter paid Mr. [redacted]' inspection fee. RiverCenter suggested sending the Vehicle to a Hyundai dealer for further inspection, and did so at no cost to Mr. [redacted].RiverCenter believes it has addressed the concerns of Mr. [redacted] in his Complaint, of which he seems to be very pleased with the results, and therefore considers this matter closed.Thank you in advance for your anticipated cooperation and assistance with this matter.Very truly yours, PERFORMANCE LEXUS RIVERCENTER [redacted] General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]