Leyden Oaks Apartments

Complaint: [redacted] I am rejecting this response because: my main concern was NOt the radio I had two issue after that which were a window issue and the front passenger door not shutting Apparently you failed to review the entire history because if you did you would have seen those two issues Not only are you not thorough your lack of customer service is baffling your dealership has been nothing but rude and dismissive Before you respond you should have review the entire history and not just the one problem Regards, [redacted]

[redacted] I am truly sorry that you feel that way about our dealership, however, if you read my previous response you would see that I did mentioned both of those issues as wellI specifically stated in my response that you had an issue with your door and your windowI assure you that I went through your history very carefullyUnfortunately, as I previously stated, there is nothing that the dealership can doYou can, however, contact our corporate office since they are the ones that can help you with your situationOnce again I apologize that there is nothing more that the dealership can do for you but I strongly suggest that you contact our corporate office to get your issue rectified Thank you,Erik S***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This vehicle was sold AS IS You can see from the the attached signed Buyers Guide We did replace the spark pugs on the vehicle as a goodwill gesture and when the car was here at our shop the check engine light went out Bridgewater Nissan has no obligation to make any repair on this AS IS vehicle If you would like to exchange this vehicle of another you can contact me at [redacted] Please understand that the vehicle was sold AS IS and we will not attempt to make any further goodwill repairs on the vehicle Thank you

Upon reviewing *** *** RO history, we found that the main issues she came in for was radio relatedHer complaints included her CD’s getting stuck in the radio and her clock resetting itselfOther than coming in twice due to radio issues, she came in for a few recalls and to replace the
passenger side front door lock and the passenger rear windowAccording to our RO history, *** *** never came to us with an actual safety concernWe are troubled about *** ***’s distress regarding her vehicle, however, permitting her to end her lease early is in the hands of our corporate officeWe do not have any information to back up *** ***’s claim that her vehicle is unsafeOnce again, going over all previous RO’s regarding *** ***’s vehicle, she never came in with a concern that was safety relatedWe spoke with *** *** in the past and tried to explain that she would have to speak with our corporate office as respectfully as possibleWe have no knowledge as to the outcome of her reaching out to our Nissan consumer affairs office Thank you,Erik S***

Complaint: ***
I am rejecting this response because: my main concern was NOt the radio I had two issue after that which were a window issue and the front passenger door not shutting Apparently you failed to review the entire history because if you did you would have seen those two issues Not only are you not thorough your lack of customer service is baffling your dealership has been nothing but rude and dismissive Before you respond you should have review the entire history and not just the one problem
Regards,
*** ***

The customer did buy a new car. The warranty on a new car is 3years or 36,miles, when the car came in for the alignment it had over 47,miles on it. The concern of the rear toe and camber adjustments being frozen from rust not being covered under warranty was not caused from the
4,miles being on it prior to purchase. If the customer would like a discount we would be agreeable to help with a 20% discount. Thank you Erik S*** Executive Manager

[redacted]I am truly sorry that you feel that way about our dealership, however, if you read my previous response you would see that I did mentioned both of those issues as well. I specifically stated in my response that you had an issue with your door and your window. I assure you that I went through your history very carefully. Unfortunately, as I previously stated, there is nothing that the dealership can do. You can, however, contact our corporate office since they are the ones that can help you with your situation. Once again I apologize that there is nothing more that the dealership can do for you but I strongly suggest that you contact our corporate office to get your issue rectified.  Thank you,Erik S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This vehicle was sold AS IS.  You can see from the the attached signed Buyers Guide.  We did replace the spark pugs on the vehicle as a goodwill gesture and when the car was here at our shop the check engine light went out.  Bridgewater Nissan has no obligation to make any repair on...

this AS IS vehicle.  If you would like to exchange this vehicle of another you can contact me at [redacted].  Please understand that the vehicle was sold AS IS and we will not attempt to make any further goodwill repairs on the vehicle.  Thank you.