Leyla Alterations & Dry Cleaning

On September 15, our customer bought various merchandise from our gallery Our customer paid $for a sofa, made in the USA, from a company that has been in business for over years.After the standard one year warranty, parts, service and warranty information is determined by the manufacturerThe customer did not purchase additional insurance This is a repeat customer of ours andwe went out to her house to inspect the sofaWe do not sell subpar furniture, we sell only industry approved, tested and certified, we sell for less because we are family owned and work on a lower profit margin.We have a low overhead and this is how we beat any price guaranteed.We've sent a copy of this letter to the manufacturer and have placed a call with the Sales Person of this line to further remedy the situation.Again, as stated in the complaint, the sofa has no known damage to the frame and the construction, this is the reason why the manufacturer has denied a replacement request.We do not refund, or accept returns on used furniture for more than a yearThank you,Alexis P [redacted]

Our customer purchased a TV stand and declined delivery and assembly charges.The customer stated, "that he would assemble the television stand himself."Our store policy is: no exchanges or refunds on merchandise that is picked up and assembled by customerRegretfully, our customer was incapable of assembling the television stand himself, our General Manager offered our service for free.The customer declined this option At this time, we stand by our policies No returns or refunds on items picked up by customer and improperly assembled.The store is still willing to re-assemble the stand for free for the customer However we would not be able to accept a return

Our customer ordered furniture that was made in the USA Customer signed the contract that special orders cannot be cancelled.Furniture & Mattress Gallery did not misrepresent any product The customer agreed to what they were purchasing.Customer called a couple of days later and said, "they ran into financial hardships and wouldn't be able to afford the purchase."Our company went against our store policies and provided a refund for MrJafi.Thank you,Furniture & Mattress Gallery

Furniture & Mattress Gallery exchanged the mattress for the our client once due to comfort leveland to satisfy our customer. Regretfully we are unable to assist a second time becauseFederal Regulations prohibits the exchange of mattresses that are soiled, stained, tears, holes,
punctures.We must at all times adhere to the law.Thank you,Alexis P***Furniture & Mattress Gallery

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me to the extent that it fixes the issue discussed in the initial complaintI spoke with the business sales people and they expressed that if the cushion does not work, other ways of fixing this issue will be presented
Regards,
*** ***

Complaint: ***
I am rejecting this response because the sales people at this business gave me the run around for over months with the intention for the one year warranty mentioned in their response to expireI complained of the issue as I mentioned in my initial complaint months after making the purchaseIt took them months to respond, just in time for the year mark of my purchaseSecondly, these is an apparent issue with the frame as it is caving, however due to it NOT being broken physically broken rather bent, the service men didn't know how to fixEven the service men said that the company is responsible to fix this issue due to the couch being nearly newIt is important to remember that I complained several months ago and the business intentionally waited for the one year mark in order to claim that it is wear and tear, which I consider to be untrue.
Regards,
*** ***

On September 15, 2015 our customer bought various merchandise from our gallery.  Our customer paid $839.00 for a sofa, made in the USA, from a company that has been in business for over 50 years.After the standard one year warranty, parts, service and warranty information is determined by the...

manufacturer. The customer did not purchase additional insurance.  This is a repeat customer of ours andwe went out to her house to inspect the sofa. We do not sell subpar furniture, we sell only industry approved, tested and certified, we sell for less because we are family owned and work on a lower profit margin.We have a low overhead and this is how we beat any price guaranteed.We've sent a copy of this letter to the manufacturer and have placed a call with the Sales Person of this line to further remedy the situation.Again, as stated in the complaint, the sofa has no known damage to the frame and the construction, this is the reason why the manufacturer has denied a replacement request.We do not refund, or accept returns on used furniture for more than a year. Thank you,Alexis P[redacted]

Complaint: [redacted]
I am rejecting this response because: the glass t v stand was build right. the glass t v stand legs are defected and the glass t v stand with the t v on it will not stay up right due to the bottom cups that are used as legs of the glass t v stand and falls over with the t v on it the last time.  it fell over on my 8 month old granddaughters playpen this is not right the information the store give you is not true. they never ask me to put it together I do that for a living.  I do not need a replacement I build my own I am a builder. the first time I call the store talk to jimmy was to let him know about the paper direction was hard to see it was a copy of a copy poorly done. when I ask the store for a copy of my receipt they give my a hard time and told me that it a store policy that they do not send out copy of receipt that's bull I feel this store policy need to be look into and see if they are against the law.  I would like my money return $ 181.89.
Regards,
[redacted]

Thank you for the information.  The warranty for cushions is actually five years.  We apologizeif you felt you were getting the run around, as we have to wait for the manufacturer to respond to us.Unfortunately returns, repairs and authorizations must come from the manufacturer, when the customerdoes not purchase additional insurance.Per our conversation via telephone, we have obtained your serial number and appreciate yourcooperation.  The manufacturer will be drop shipping new cushion and coils to you.Thank you,Alexis

Our customer purchased a TV stand and declined delivery and assembly charges.The customer stated, "that he would assemble the television stand himself."Our store policy is: no exchanges or refunds on merchandise that is picked up and assembled by customer. Regretfully, our customer was incapable of...

assembling the television stand himself, our General Manager offered our service for free.The customer declined this option.  At this time, we stand by our policies.  No returns or refunds on items picked up by customer and improperly assembled.The store is still willing to re-assemble the stand for free for the customer.  However we would not be able to accept a return.

Our customer ordered furniture that was made in the USA.  Customer signed the contract that special orders cannot be cancelled.Furniture & Mattress Gallery did not misrepresent any product.  The customer agreed to what they were purchasing.Customer called a couple of days later and...

said, "they ran into financial hardships and wouldn't be able to afford the purchase."Our company went against our store policies and provided a refund for Mr. Jafi.Thank you,Furniture & Mattress Gallery