Mr [redacted] , We have received your concern and are very sorry to hear about all the complications you endured on your vacationI have looked into the transaction details on the Used Hummer you purchased from us back on May 17th I understand there was an issue with the steering and with a Mirror Switch on the used vehicle you purchased from us and we covered and repaired that on May 28th We are the only dealer that we are aware of that offers a day money back promise, no questions asked in the countryThe repair I just referenced above was actually outside of the seven day money back promise but we strive for world class customer experience with every customer even when the State of Texas declares used cars sold as isWe make every effort for complete customer satisfactionOn June 3rd we also at our expense replaced both mirrors three weeks after purchase to show our utmost concern to make a 100% completely satisfied customerWe put all of our used vehicles through are service center and do a point inspection, we also run Vehicle history reports to ensure the pedigree of the vehicles in which you also referenced you ran a Carfax and saw no issues on that reportAgain we are saddened that your trip was interrupted with mechanical trouble, I wished we would have had an opportunity to speak with you before you traded the vehicle you purchased from us to see what else we possibly could have done or worked with the dealer to get you the best terms since you were our customerI can’t speak on behalf of ONSTAR but sounds like they gave you bad advice on continuing to drive the vehicle and for that we can understand how you feel At this point there is nothing we can further help with regards to the decisions you chose to make were better for you at the time and we have no control of the numbers you agreed upon to fix your personal situation on the Used Hummer you chose to trade in We appreciate you as a customer of ours and as we did in the beginning will do anything in our power within reason to take the best care of our customers Respectfully, [redacted] ***General Sales ManagerLeif Johnson Ford Stores [redacted]
Upon receipt of the Revdex.com email, I looked into this matter and found conflicting stories at both locations as to whether there was a second key or not, as well as whether or not Mr*** was told he would be receiving a second key. Although many used cars do not come with a second key
and our policy is to not promise one if we do not have it in hand, this matter was not handled properly and so I made the decision to back the customer and cover the cost of cutting a second key for Mr***. The Sales Manager at Riata Ford reached out to Mr*** and apologized for the incident and notified Mr*** he will be covering the cost for the second key. It is our understanding Mr*** will be stopping by the Mini dealership this week to get his second key and the matter should be resolved
Mr. [redacted], We have received your concern and are very sorry to hear about all the complications you endured on your vacation. I have looked into the transaction details on the 2007 Used Hummer you purchased from us back on May 17th 2014. I understand there was an issue with the steering and with a...
Mirror Switch on the used vehicle you purchased from us and we covered and repaired that on May 28th 2014. We are the only dealer that we are aware of that offers a 7 day money back promise, no questions asked in the country. The repair I just referenced above was actually outside of the seven day money back promise but we strive for world class customer experience with every customer even when the State of Texas declares used cars sold as is. We make every effort for complete customer satisfaction. On June 3rd 2014 we also at our expense replaced both mirrors three weeks after purchase to show our utmost concern to make a 100% completely satisfied customer. We put all of our used vehicles through are service center and do a 115 point inspection, we also run Vehicle history reports to ensure the pedigree of the vehicles in which you also referenced you ran a Carfax and saw no issues on that report. Again we are saddened that your trip was interrupted with mechanical trouble, I wished we would have had an opportunity to speak with you before you traded the vehicle you purchased from us to see what else we possibly could have done or worked with the dealer to get you the best terms since you were our customer. I can’t speak on behalf of ONSTAR but sounds like they gave you bad advice on continuing to drive the vehicle and for that we can understand how you feel. At this point there is nothing we can further help with regards to the decisions you chose to make were better for you at the time and we have no control of the numbers you agreed upon to fix your personal situation on the Used 2007 Hummer you chose to trade in. We appreciate you as a customer of ours and as we did in the beginning will do anything in our power within reason to take the best care of our customers. Respectfully, [redacted]General Sales ManagerLeif Johnson Ford Stores[redacted]
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Mr [redacted] , We have received your concern and are very sorry to hear about all the complications you endured on your vacationI have looked into the transaction details on the Used Hummer you purchased from us back on May 17th I understand there was an issue with the steering and with a Mirror Switch on the used vehicle you purchased from us and we covered and repaired that on May 28th We are the only dealer that we are aware of that offers a day money back promise, no questions asked in the countryThe repair I just referenced above was actually outside of the seven day money back promise but we strive for world class customer experience with every customer even when the State of Texas declares used cars sold as isWe make every effort for complete customer satisfactionOn June 3rd we also at our expense replaced both mirrors three weeks after purchase to show our utmost concern to make a 100% completely satisfied customerWe put all of our used vehicles through are service center and do a point inspection, we also run Vehicle history reports to ensure the pedigree of the vehicles in which you also referenced you ran a Carfax and saw no issues on that reportAgain we are saddened that your trip was interrupted with mechanical trouble, I wished we would have had an opportunity to speak with you before you traded the vehicle you purchased from us to see what else we possibly could have done or worked with the dealer to get you the best terms since you were our customerI can’t speak on behalf of ONSTAR but sounds like they gave you bad advice on continuing to drive the vehicle and for that we can understand how you feel At this point there is nothing we can further help with regards to the decisions you chose to make were better for you at the time and we have no control of the numbers you agreed upon to fix your personal situation on the Used Hummer you chose to trade in We appreciate you as a customer of ours and as we did in the beginning will do anything in our power within reason to take the best care of our customers Respectfully, [redacted] ***General Sales ManagerLeif Johnson Ford Stores [redacted]
Upon receipt of the Revdex.com email, I looked into this matter and found conflicting stories at both locations as to whether there was a second key or not, as well as whether or not Mr*** was told he would be receiving a second key. Although many used cars do not come with a second key
and our policy is to not promise one if we do not have it in hand, this matter was not handled properly and so I made the decision to back the customer and cover the cost of cutting a second key for Mr***. The Sales Manager at Riata Ford reached out to Mr*** and apologized for the incident and notified Mr*** he will be covering the cost for the second key. It is our understanding Mr*** will be stopping by the Mini dealership this week to get his second key and the matter should be resolved
Mr. [redacted], We have received your concern and are very sorry to hear about all the complications you endured on your vacation. I have looked into the transaction details on the 2007 Used Hummer you purchased from us back on May 17th 2014. I understand there was an issue with the steering and with a...
Mirror Switch on the used vehicle you purchased from us and we covered and repaired that on May 28th 2014. We are the only dealer that we are aware of that offers a 7 day money back promise, no questions asked in the country. The repair I just referenced above was actually outside of the seven day money back promise but we strive for world class customer experience with every customer even when the State of Texas declares used cars sold as is. We make every effort for complete customer satisfaction. On June 3rd 2014 we also at our expense replaced both mirrors three weeks after purchase to show our utmost concern to make a 100% completely satisfied customer. We put all of our used vehicles through are service center and do a 115 point inspection, we also run Vehicle history reports to ensure the pedigree of the vehicles in which you also referenced you ran a Carfax and saw no issues on that report. Again we are saddened that your trip was interrupted with mechanical trouble, I wished we would have had an opportunity to speak with you before you traded the vehicle you purchased from us to see what else we possibly could have done or worked with the dealer to get you the best terms since you were our customer. I can’t speak on behalf of ONSTAR but sounds like they gave you bad advice on continuing to drive the vehicle and for that we can understand how you feel. At this point there is nothing we can further help with regards to the decisions you chose to make were better for you at the time and we have no control of the numbers you agreed upon to fix your personal situation on the Used 2007 Hummer you chose to trade in. We appreciate you as a customer of ours and as we did in the beginning will do anything in our power within reason to take the best care of our customers. Respectfully, [redacted]General Sales ManagerLeif Johnson Ford Stores[redacted]
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