LFS Reviews (%countItem)
LFS Rating
Address: 851 Coho Way, Bellingham, Washington, United States, 98225-2067
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Placed my order Monday evening. Called on Tuesday and Wednesday to check on my order as per the website it would leave the warehouse in 1 day. Did not receive a tracking number until Thursday evening. I paid for USPS priority hoping it would arrive by Saturday as it should have left the warehouse on Wednesday the latest. Now per tracking my item will arrive on a Monday 7 days after my order was placed. Inaccurate description on website and would recommend looking into other sites that are more accurate with their shipping time frames.
We apologize for the delay in your order. We did credit the cost of your shipping. We hope that you give us another try as delays are the exception and not the rule.
An error occurred in the shipping process for my order. Mistakes happen..what separates good customer service from bad customer service is how problems are resolved. The rep at Go2 marine (Karen) did a great job of resolving the problem quickly and fairly,
My order arrived timely and as expected.
I was impressed at how they worked to solve the shipping issue and satisfy my boating needs!
On the home page of Go2marine the part I was interested in buying shows two (2) in the pictorial. This led me to believe that this product came as a pair. The cost is fair for two (two), and overpriced for one (1) when comparing to *** which was the reason I ordered from go2marine because I thought by the picture it was paired. The go2marine representative I spoke with hung up on me when I was trying to get the individual to listen to my complaint.
I did get a call back after I left a message and the individual tried to tell me that the word "each" meant only one, but I told him that everyone shops by pictorial, rather than code words or numbers.
There code numbers and words are:
Purchase Order - ***
Mfr. Part# - ***-1 (also on the web-site)
Supplier Part# - SDL***1
Go2marine Part# - ***
Again, the picture shows two (2).
I ask if they would pay for return shipping and they refused. I am needing 10 of these items, so 5x2 = 10.
They took the defensive rather than fixing the problem even though the representative did admit that the advertisement is mis-leading and deceiving.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 15.0px Calibri; -webkit-text-stroke: #000000}
span.s1 {font-kerning: none}
Dear ***,
We here at Go2marine regret this confusion on behalf of Mr.. We can send Mr. five of the straight pin, pin & lanyard items that he thought he was getting.
It is true that we show two Sea-Dog Line Release Pin & Lanyard parts on our sales page. A customer service representative explained to Mr. that the image used is the one provided by the manufacturer for the product and that our site lists the unit as each not a set or pair.
The image provided by Sea-Dog shows two different types of pin & lanyards. One has straight pin and the other has a stepped down pin. If Mr. had received what was pictured he would have ordered 5 of the ones he wanted and 5 of the other version which is not what he would have wanted.
The call was dropped, and it is unfortunate Mr. feels that he was hung up on. The customer service representative called Mr. back immediately after the call was dropped, but had to leave a voice message. Go2marine has a toll-free phone number for customers so they can call to confirm their thoughts and beliefs about products and get technical and product details.
None of the other customers who have purchased this item have made this mistake and in the four years of sales history on this item and all the orders were placed online.
When comparing items on Amazon you can find the pin & lanyard pictured both individually and using the same image we use.
We can agree that some people do shop by the picture but that clearly is not the standard nor should it be. There are a great many items for sale online that do not have a picture and a good many that show complementary items not included with the item being sold.
I gave the option for Mr. to return the items per our return policy. Where he would need to pay return shipping and the product could be subject to a re-stock fee.
Some of the images provided by manufacturers may be poor or confusing and we do get calls requesting clarification. We here at Go2marine do our best to clean up images as necessary.
Sincerely,
Go2marine
Complaint: ***
I am rejecting this response because: To insinuate that the known world does not use a pictorial as the STANDARD for ordering materials is grossly misleading like the picture.
I have been in the construction field of nuclear, hydro, fossil fuel, and petro chemical, as both electrician and upper management and ALL material ordered is cross-referenced with pictorial. How does one know what one is ordering? Would the person responsible for this reply go out and buy a car without looking at it? Or how about a jar of peanut butter? Your answers given shirk your responsibility. A picture of two different types is even worse since the customer is really not sure of what he is really ordering. I have purchased what I needed from a viable company that actually discusses merchandise in pictorial form which has been the standard since marketing and business began. Your picture that you blame someone else for is what you base your customer confidence on, so, change the picture. I dont need your product since you do not really know just what it is I want, or what it is your actually sending.
Sincerely
We ordered a product that was shipped from the ***. The *** improperly packed the item. The package arrived damaged.
Go2Marine responded immediately! I received a replacement in 4 days from my notifying them of the damaged package.
Great Job!
I will be ordering from them again!
I have placed a few orders with Go2Marine and always had a good experience with ordering, shipping, and quality. I was worried that my boat cover might not fit but it was easy to put on and fit perfectly. One time I was a little impatient with one item and a Lisa there tracked it down; it was back ordered a couple of days.
We really appreciate your business Terry!
Customer service was great! I had a question on an order and Lisa took care of my questions. They even helped me receive product quicker to ensure my project kept moving forward as planned. I searched several sites and this one was competitive on pricing and had the items I needed. Several only had a portion of what I needed.
Thank you ***. We appreciate your business!