LFUSA

have spoken to the customer and apologized for her experience. We will be sending her a replacement of her choosing and she is satisfied.

Review: I purchased a handbag from [redacted] who carries B.Makowsky handbags and used it last spring and stored it for the winter and actually got it out again and started using it only to find the yellow dyed leather on the handles has all come off and they resemble a dirty color brown. I cannot use it as it is inferior quality in other areas of concern. I've called and written [redacted] on this matter and because it's over a year old they do not stand behind the purchase. I've done my best to write numerous emails to the customer service department only to get an automated generated email...I'm not at all happy spending $280.00 on a purse to use one season. No one has contacted me to try to work something out. Please help. I'm not even sure of the address as I've gone to the legal part of their internet page and found this as the only possible address to use.[redacted]Desired Settlement: I would hope my handbag is a defected product and a replacement would be top quality.the company is obligated to their customers who purchase the expensive leather handbags they sell.They are bragging online about selling their [redacted] home for 25 million but they don't stand by use the customers who fork out hundreds for a handbag.

Business

Response:

have spoken to the customer and apologized for her experience. We will be sending her a replacement of her choosing and she is satisfied.