[redacted] We have been waiting since Sept for a reimbursement of $& it is now Dec Every call to the customer care dept tells us " the billing dept is a little behind " and it will be at minimum another weeks wait ! We had purchased LG appliances for our children as well as ourselvesThey have definitely lost a good repeat customer in the future All because of $Customer service is paramount next to a good product as far as we are concerned !
I have an older LG TV model 50-PS60-UAyears ago the power supply board blew and I paid a lot of cash to get it repaired by an LG certified technicianNow, years later my TV has exactly the same issue and since I knew the part and know how to fix it, I tried to order the part from LG LG would not let me buy the part as a customerThey want me to go through an LG technician, charge me $+ part, so close to $to get it repairedI am absolutely capable to unscrew the screws in the back of my out of warranty TV, unplug the board and plug the new board back in Further the support person told me that no manager was on duty to talk to me and when I asked him to have a manager call me back, he said ok and hung upI also had signed up to receive a feedback call after the support call but never received the call [redacted] Unfortunately for them, their support policy and customer service makes me not buy another LG product again [redacted] won
[redacted] We have been waiting since Sept for a reimbursement of $& it is now Dec Every call to the customer care dept tells us " the billing dept is a little behind " and it will be at minimum another weeks wait ! We had purchased LG appliances for our children as well as ourselvesThey have definitely lost a good repeat customer in the future All because of $Customer service is paramount next to a good product as far as we are concerned !
I have an older LG TV model 50-PS60-UAyears ago the power supply board blew and I paid a lot of cash to get it repaired by an LG certified technicianNow, years later my TV has exactly the same issue and since I knew the part and know how to fix it, I tried to order the part from LG LG would not let me buy the part as a customerThey want me to go through an LG technician, charge me $+ part, so close to $to get it repairedI am absolutely capable to unscrew the screws in the back of my out of warranty TV, unplug the board and plug the new board back in Further the support person told me that no manager was on duty to talk to me and when I asked him to have a manager call me back, he said ok and hung upI also had signed up to receive a feedback call after the support call but never received the call [redacted] Unfortunately for them, their support policy and customer service makes me not buy another LG product again [redacted] won