LGEOO Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the same 'Ole Story'Seller has not fulfilled their Contract with me to dateThank you for time and interest[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] *

To whom it may concern,Thank you for giving us an opportunity to reply to the complaint and explain ourselves.We sell on [redacted] for many years and we make sure to provide our buyers with the best experience possibleOur records show that we provide an excellent customer service since we are top rated sellers on ***.Here is what happened: Buyer sent us counteroffer for Dell XPS 8700, selling price of this item is Price: US $657.98Buyer sent us an offer of US $We wanted to send him counteroffer of $but accidentally we sent $.It was the glitch, human error We realized mistake right away and sent him an apology letter with an explanation,We phoned [redacted] as well and explained them the situation and they suggested us to cancel the order since the emails buyer was sending us is considered to be extortion on ***.Nearly every commercial webpage carries a disclaimer that they are not responsible for nor obligated to fulfill price errors.Buyer perfectly knew that we made mistake but he was demanding lower price, as far as we are concerned, he seem to realize that the [redacted] sale price was weirdly inappropriate, and he was taking advantage of the situation.I attached the screen shot of the transaction to this email with an explanation what exactly happened.If you need any additional information please contact me and I will be glad to assist you,Thank youSincerelyLGEOO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They sent me an Offer to purchase a Dell Computer for $and I accepted their OfferI was about to pay for the "rehabilitated" Computer when I learned that they had cancelled the transactionI asked them to comply with their Contract but they refused to honor the ContractThe Contract was agreed to but they reniged on the Contract*** was not involved and it appears that their statements are "self-serving"? There was no extortion in any aspect of this Contract as I was just accepting what they sent me on a "rehabilitated" Computer and *** says it is a valid Contract which should be honored by this AgencyThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* *

Complaint ID: ***
Company Name: LGEOO Corp
Contact Name: ***
Contact Phone: ***
Contact e-mail: ***
Person Who Sent the Complaint: ***
Complaint Information
LGEOO Corp received the customer complaint ID: ***and appreciates the opportunity to respondSpecifically, *** *** complains about the order of LEGO *** Star Wars Super Star Destroyer he placed with us on March **, He received the item in unsatisfying condition and opened an *** case with us describing the problemWhereas we believed this item to be new prior to the shipment, once we were informed that the item was missing pieces and was not in a new condition, we agreed to return the itemThe customer promptly provided us with pictures and we sent him a prepaid return shipping labelOnce we received the package, we were just as disappointed as our customer was, the box indeed was missing pieces and we instantly provided a refundWe received the item back on March **2014, investigated it and issued a full refund on March **,
We understand the customer is concerned that the item was falsely advertised; however we want to reassure you that we do everything possible for our customers to have the best shopping experience with us and put a lot of effort into describing our items condition accuratelyWe believe that communication and honesty is a key to a returning customer and is essential for any businessWe communicated with the customer through the *** case, addressed the issue urgently and resolved the case
LGEOO sincerely regrets any inconvenience this issue may have causedPlease feel free to contact us at ***if you have any additional questions or concerns in this matter

I have no idea who this company is and just got an email from it saying thank you for your purchase, purporting to send me something to an address where I have never, EVER lived This is really shady

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the same 'Ole Story'... Seller has not fulfilled their Contract with me to date... Thank you for time and interest...**
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
**

Dear Revdex.com, We have reviewed the response made by buyer in reference to complaint ID #[redacted], and we would like to inform you that we are unable to honor the contract because it doesn’t exist. We never made any contract since we made an unilateral mistake during the contracting process and this process was canceled within seconds. Thank you Sincerely LGEOO

This is a fraud and not a legitimate business. It does not ship, does not have a working number, and is run out of an abandoned warehouse.

Revdex.com:At this time, I have not been contacted by LGEOO Corp regarding complaint ID [redacted].Sincerely,[redacted]

To whom it may concern,Thank you for giving us an opportunity to reply to the complaint and explain ourselves.We sell on [redacted] for many years and we make sure to provide our buyers with the best experience possible. Our records show that we provide an excellent customer service since we are...

top rated sellers on [redacted].Here is what happened: Buyer sent us counteroffer for Dell XPS 8700, selling price of this item is Price: US $657.98Buyer sent us an offer of US $399.99. We wanted to send him counteroffer of $585 but accidentally we sent $285 .It was the glitch, human error We realized mistake right away and sent him an apology letter with an explanation,We phoned [redacted] as well and explained them the situation and they suggested us to cancel the order since the emails buyer was sending us is considered to be extortion on [redacted].Nearly every commercial webpage carries a disclaimer that they are not responsible for nor obligated to fulfill price errors.Buyer perfectly knew that we made mistake but he was demanding lower price, as far as we are concerned, he seem to realize that the [redacted] sale price was weirdly inappropriate, and he was taking advantage of the situation.I attached the screen shot of the transaction to this email with an explanation what exactly happened.If you need any additional information please contact me and I will be glad to assist you,Thank youSincerelyLGEOO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I accepted a contract price from them on a Computer and they then cancelled the Order???Desired Settlement: Payment and delivery of order

Business

Response:

To whom it may concern,Thank you for giving us an opportunity to reply to the complaint and explain ourselves.We sell on [redacted] for many years and we make sure to provide our buyers with the best experience possible. Our records show that we provide an excellent customer service since we are top rated sellers on [redacted].Here is what happened: Buyer sent us counteroffer for Dell XPS 8700, selling price of this item is Price: US $657.98Buyer sent us an offer of US $399.99. We wanted to send him counteroffer of $585 but accidentally we sent $285 .It was the glitch, human error We realized mistake right away and sent him an apology letter with an explanation,We phoned [redacted] as well and explained them the situation and they suggested us to cancel the order since the emails buyer was sending us is considered to be extortion on [redacted].Nearly every commercial webpage carries a disclaimer that they are not responsible for nor obligated to fulfill price errors.Buyer perfectly knew that we made mistake but he was demanding lower price, as far as we are concerned, he seem to realize that the [redacted] sale price was weirdly inappropriate, and he was taking advantage of the situation.I attached the screen shot of the transaction to this email with an explanation what exactly happened.If you need any additional information please contact me and I will be glad to assist you,Thank youSincerelyLGEOO

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They sent me an Offer to purchase a Dell Computer 8700 for $285.00 and I accepted their Offer. I was about to pay for the "rehabilitated" Computer when I learned that they had cancelled the transaction. I asked them to comply with their Contract but they refused to honor the Contract. The Contract was agreed to but they reniged on the Contract. [redacted] was not involved and it appears that their statements are "self-serving"? There was no extortion in any aspect of this Contract as I was just accepting what they sent me on a "rehabilitated" Computer and [redacted] says it is a valid Contract which should be honored by this Agency. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com, We have reviewed the response made by buyer in reference to complaint ID #[redacted], and we would like to inform you that we are unable to honor the contract because it doesn’t exist. We never made any contract since we made an unilateral mistake during the contracting process and this process was canceled within seconds. Thank you Sincerely LGEOO

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the same 'Ole Story'... Seller has not fulfilled their Contract with me to date... Thank you for time and interest...**

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I can't get a hold of them. Several calls and emails sent with no response.

Review: LGeOO sold me a Lego set (Super Star Destroyer, [redacted] item number [redacted]) for $345.00. When the package arrived, the exterior box was as they described in the ad. I proceeded to open the box and two of the four smaller boxes on the inside that were supposed to contain the pieces and instructions. The instruction booklet box contained a phone book instead of the set instructions. Box 1 of 3 for the parts contained random items (not Lego pieces), some of which were resealed in bags that were intended to contain the pieces. I did not open the remaining boxes. This is a blatant misrepresentation of the item that was posted for sale.Desired Settlement: A case was opened with eBay, but other consumers need to be aware of the shady business practices of this company.

Business

Response:

Complaint ID: [redacted]

Company Name: LGEOO Corp

Contact Name: [redacted]

Contact Phone: [redacted]

Contact e-mail: [redacted]

Person Who Sent the Review: [redacted]

Complaint Information

LGEOO Corp received the customer complaint ID: [redacted]and appreciates the opportunity to respond. Specifically, [redacted] complains about the order of LEGO [redacted] Star Wars Super Star Destroyer he placed with us on March **, 2014. He received the item in unsatisfying condition and opened an [redacted] case with us describing the problem. Whereas we believed this item to be new prior to the shipment, once we were informed that the item was missing pieces and was not in a new condition, we agreed to return the item. The customer promptly provided us with pictures and we sent him a prepaid return shipping label. Once we received the package, we were just as disappointed as our customer was, the box indeed was missing pieces and we instantly provided a refund. We received the item back on March **2014, investigated it and issued a full refund on March **, 2014.

We understand the customer is concerned that the item was falsely advertised; however we want to reassure you that we do everything possible for our customers to have the best shopping experience with us and put a lot of effort into describing our items condition accurately. We believe that communication and honesty is a key to a returning customer and is essential for any business. We communicated with the customer through the [redacted] case, addressed the issue urgently and resolved the case.

LGEOO sincerely regrets any inconvenience this issue may have caused. Please feel free to contact us at [redacted]if you have any additional questions or concerns in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,