Lgm Construction Co

Claim # [redacted] I do not agree with the business responseThe drain was NOT cloggedMy 12/30/invoice shows the defrost cycle heating element was replacedNone of the frozen ice on the coils was being defrosted and had been a problem for weeksIt took Appliance Express almost weeks to get me on their scheduleI boiled about pots of hot water per the request of the tech, Scott, so he could pour it on the coils to melt the iceMy boyfriend even suggested we plug the drain to prevent any overflowScott said, "No, it's not necessary." He poured enough hot water on the coils to fill up the drain pan and overflow itWhen we expressed our concern, Scott responded, "It won't be a problemI've been doing this a long time and I know how much water I can put in there." The water overflowed and wasn't discovered until I saw it after Scott had the time to pack up his tools, write up an invoice, explain that the part wouldn't be in for a week and at that time they would schedule the installation of the heaterAfter Scott took down my credit card information I looked at the floor and saw the water that had flowed outAbout minutes had passed so the water had been on the floor all that timeWe all grabbed towels to wipe up the waterI had to run to my linen closet for more towels to continue to wipe up all the water - towels in total Scott said, "there shouldn't be any damage from the water." He did not say, "I hope this doesn't cause any additional damage." The owner of Appliance Express seems to think from the pictures after the incident there was prior damageThere was NO prior damageI have a video of the floor directly afterward where you can hear squishy water noises when stepping on the wood - you can hear the water that seeped through my floating wood floorMy video taken directly after this occurred shows there wasn't prior damageI have previously emailed you this videoOver the course of the next days, the wood swelled and the water warped my wood floorTheir insurance company is [redacted] [redacted] is not able to confirm whether Appliance Express is insured with themThe adjuster says it will take 7-days to find out if Appliance Express indeed has insurance with [redacted] On 2/11/the claim was filedClaim # [redacted] The claim adjuster is Neil W [redacted] , [redacted] At this time, I am waiting on confirmation that Appliance Express does indeed have insurance coverage with [redacted] and am waiting on them to process this claimSo far, nothing has been done to fix my wood floorI had trouble inputting this response to your websiteWhen I called you today, you said that I should just email this response and you will put it in for me Thank you Beth F [redacted]