LH Auto Center

Complaint: ***
I am rejecting this response because: I was promised a full refund A partial refund for an opener that hasn't worked properly and a business owner that decides to verbally attack a customer is completely unacceptable.
Regards,
*** ***

This customer has been given plenty his choices for resolution as seen in the email chain below...On Nov 17, 1:PM, *** wrote:***I am doing my best, but you are adding a level of stress I really cannot afford at the moment with a newborn baby in
surgery today...The last thing I want is a lawsuit, but I am not going to eat a $opener that has been in the field for a month and cannot be returned as bad without a paper trail...I have never even been able to file a report with tech support because every time we come out, there is no problem and your opener work flawlessly...That is NOT to say you are lying...If you want a new Patriot machine tomm on Weds and want me to pay for it, then you are going to pay us to install it and warranty it for three years...The cost for that service is $1500...I gave you a GRAND off the top when wr started and I charge $to weld up, install and warranty a Patriot in Spicewood...If that is NOT to your approval, then I will offer you a second option of BFT gate opener removal and refund of $plus tax to appease your complaint about the machine...That means I eat $because I cannot resell this used item and the acccesories will stay onsite because they are not broken or malfunctioning...Third and final option is call us when and if there is a problem so we can respond to the issue and follow protocol by filing an RMA report with the manufacturer so I dont end up eating $2650...If we follow protocol and I can properly apply for refund due to faulty equipment, then I will be happy to replace the unit free of charge and that is what I have always stated...We just arent at that point because we haven't even seen the gate malfunction or filed a first RMA report that identifies machine malfunction...Adam tells me he stated to take a video of the gate failing and even open the box and take a picture of the error code so we know what the heck is going on and have some sort of poof as malfunction...*** *** is being copied on this correspondence, but its still not an RMA and the President of this enormous company is not going to eat a used machine without proof of problem regardless of how many of these machones I sell every year (without issue I may add)...The ball is in your court ***You are driving the bus on how this is going to play out now...I want to coooperate, but you have really rubbed me wrong while I am down and that leaves me backed in a corner ready for a fight with a bully...If any of these options meets with your approval, Adam has my permission to put it to bed tomm on Weds...If not, I don't know how else to be of assistance and we will have to settle this in court because I will NOT surrender to your BULLYING...Sincerely, *** ***CORRESPONDENCE FROM THE GATE OPENER MANUFACTURER PRESIDENT *** *** TO THE CUSTOMER***
12:PM
To:
*** ***,I left you a message but figured I would follow up in an emailSince we sell only through our distribution channel who then sells to their customers (installers) I am unable to give you a refund on the equipmentI suggest letting Anthony sort through his situation and work with him to satisfy the situationAnthony has been installing our equipment for many years and I use him for referrals in the area often without any issues.If there is a problem with a component we work through an RGA system that offers evaluation and credit upon return if found defective as per our warrantyI have attached a copy for your records.Best Regards,*** ***PresidentBFT Am***as, IncBroken Sound Parkway N.W.Boca Raton, FL 33487Vist BFT at Fencetech - Nashville, TNJanuary 13th -15th Booth # 201Office -561-995-X 6401Toll Free: 877-995-8155Cell: ***Website: www.bft-usa.com www.bftworld.com(See attached file: bft warranty certificate year.pdf)*** *** ---11/17/12:12:PM---*** I would invite you to contact me regarding the system that Austin Estate Gates installed ItFrom: *** G*** ***>To: ***Date: 11/17/12:PMSubject: Re: Probe*** I would invite you to contact me regarding the system that Austin Estate Gates installed. It has malfunctioned several times, however I believe it was partially the installer ' s errorWe would like a refund on the system as originally offered by Austin Estate Gates. If he continues to be unwilling to honor his promise, I would like to seek it from you I can be reached at the email above, or my cell phone*** Thank you, *** On Nov 17, 9:AM, *** wrote: Just for the record, you will NOT be getting the $refunded for our labor to install and remove a system that is not even malfunctioning...I have copied my attorney Jerry Rios on this correspondence as well as *** *** the President of BFT-USA since I will be taking in a used system that cannot be resold and has NO RMA with the manufacturer as record of it being broken or malfunctioning...In fact, EVERTIME we go there everything is working just fine and it us you that is MIA with more exuses and reasons why we should give you more free stuff...You had several options including keeping the custom gate we made for you and it is your choice to pull down a perfectly good system that is under warranty...Again, that is the BEST I can do and I have met EVERY single request you have made UNTIL now because you have pushed me too far Mr BULLY State Trooper man...Funny how you have the AUDACITY to talk crap about my presence when I have a health issue going on with my new born baby and you have received ULTIMATE customer service the whole way IN WRITING which CANNOT be taken out of context like you so foolishly claim....Everything is in writing and my biggest regret is that I fired another human being leaving him literally hanging in the wind with no income to support his family over this job to try an appease a guy who is clearly working an ulterior motive to get free stuff...We responded to every request you have made for our presence onsite in less than a hour turn around and I do NOT need to meet with you in person to do a proffesional job because that is why I have employees with the titles of Project Manager (Adam) & Operations Manager (***)...Funny that you think you can give me advice on how to run a successful bussiness because I will match IQ's, education, Wincome, shoe size, you name it Chief...Go ahead and write back now with the final word *** because I am officially done playing games with you, ESPECIALLY AT THIS MOMENT IN TIME WHEN I HAVE REAL LIFE ISSUES TO DEAL WITH other than your gate which is not even malfunctioning....Karma...It works overtime...Tell us why here