We had a visit today for an appliance repair for a complex refrigeratorIt was handled with skill and good humor by DougHe diagnosed the problem and fixed it so that it is working perfectly againWe bought the appliance from Brubaker and have had a very positive opinion of both sales and service staffI would definitely use them again and highly recommend them
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: The original "QUOTE 20296" (which was sent to Revdex.com with original complaint, but I am attaching again for verification) states on the bottom line "REMOVE OLD SYSTEM AND INSTALL NEW." The "mis" item on QUOTE 20296, which I was supposed to understand was the installation charge, does not include any mention of installationWhile MrF [redacted] deals with his paperwork every day and understands his procedures.,this is the first time I have purchased a water systemI based my purchasing decision on the plain English understanding of "REMOVE OLD SYSTEM AND INSTALL NEW" as part of the quote with no clear explanation otherwise.I believe this is an honest case of miscommunication which both of us may have been able to handle better I would consider paying half the disputed charge to settle the issue.Regards, [redacted] ***
We had a visit today for an appliance repair for a complex refrigeratorIt was handled with skill and good humor by DougHe diagnosed the problem and fixed it so that it is working perfectly againWe bought the appliance from Brubaker and have had a very positive opinion of both sales and service staffI would definitely use them again and highly recommend them
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: The original "QUOTE 20296" (which was sent to Revdex.com with original complaint, but I am attaching again for verification) states on the bottom line "REMOVE OLD SYSTEM AND INSTALL NEW." The "mis" item on QUOTE 20296, which I was supposed to understand was the installation charge, does not include any mention of installationWhile MrF [redacted] deals with his paperwork every day and understands his procedures.,this is the first time I have purchased a water systemI based my purchasing decision on the plain English understanding of "REMOVE OLD SYSTEM AND INSTALL NEW" as part of the quote with no clear explanation otherwise.I believe this is an honest case of miscommunication which both of us may have been able to handle better I would consider paying half the disputed charge to settle the issue.Regards, [redacted] ***