In response to the complaint this is our information concerning these events:On 2/06/the customer purchased the [redacted] front load washer.On 2/11/LHB delivered and installed the new washer.On 3/4/the customer called in that the washing machine was making a loud noise 1/of the time it would run, and sometimes would not even start.On 3/8/LHB went out to service and correct the noise and starting issues the customer was concerned about The service tech found that the door was not latching properly, causing the machine to not function properly At this time the tech ordered the parts to fix the door latch On 3/14/LHB returned to the customers home to replace the door latch, it turns out that the door latch was not the issue and and order door hinges to correct the issue.On 3/21/LHB returned to replace the door hinges, the service tech also adjusted the door boot and instructed the customer to run hot water cycle through the machine to help seat the door boot and create a better seal.This did not correct the issue so the Service manager called [redacted] for an exchange, and given all the issues was granted an exchange for this customer On 4/6/LHB delivered and installed a new [redacted] to the customer and removed the unit that was not working properly.On 11/29/the customer again called in with a similar issue of the door not closing properly.On 12/1/LHB went to the customers home to check the issue and diagnosed that the issue is the board controlling the closing of the door.On 12/8/we are returning to the customers home to install the new board and correct the issue.It is important to note that, although this has been an inconvenience for the customer, LHB has been very attentive to their concerns and have made every effort to keep them satisfied including having a new machine delivered and installed also in all of this the customer has not been charged any money as all the repairs have been under warranty Since the customer has not had to spend any money for the repairs and new machine, to ask for a refund of the original purchase is not a fair request We will continue to repair any appliance under warranty for no cost to the customer as this machine has been.Thank you for your time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I feel this is bad bussiness along with quit an inconvienence, this is not by far my error I am very unhappy and will never give bussiness to them again Thank You for your quick response Still not satisfied with this matter [redacted] Regards, [redacted]
I recently purchased brand new appliances through this supplier worth a total purchase of over $25,for my home renovationIt was the only dealer in the area that my remodel company was working with that provided the style of appliances I was looking to purchaseWhile the shopping experience went well, the installation and service of the appliances did not go so wellWhen the appliances arrived and were installed one of the switches on the vent a hood was not functioning so I was told I would be given a service orderI was a little surprised that I would now be a service order instead of an appointment at my convenience to fix an item that was defective from the factory immediatelySeveral days later I noticed that one of the $racks in the oven I purchased was not sliding in and out properlyI contacted the dealer and was told I would once again receive another service ticket with a new oven rackLuckily they could put the service tickets together so that the parts would be fixed at the same timeThe installment of the appliances was 5/26/The first appointment day to fix both issues 6/8/- this is a morning or afternoon time they don't give exact timesIt's like working with C [redacted] or V [redacted] They cannot give you an exact time since it is a service callThey arrived with the wrong parts for both products and could not fix anythingTherefore, I needed another service ticketNext appointment 6/21/they cancelled the day before because they did not have all the parts neededNext appointment made for 6/28/for the afternoonI just received a call and said they could be here between 8-amI am not available at this timeLast week when I made the appointment I was told it would be after noonSo, now I am told that I will have to wait until July 5th for the next appointmentweeks after the installation of my appliancesI have asked to speak to a manager and am told that I may or may not get a call back todayWhy is my issue a service call? This is a brand new product that has not worked since I received the itemLuckily I am not working a full time job at the moment in the attempt to get this renovation completedSo I don't have to take all this time off from work for all these day time service callsHowever, my time is just as important as anyone else's timeI am extremely displeased with the service I have received from this appliance center and would not recommend them to any of my friends, family members or my husbands work partnersI recently purchased a washer and dryer and made sure I did not go to LH Brubaker for the above reason
In response to the complaint this is our information concerning these events:On 2/06/the customer purchased the [redacted] front load washer.On 2/11/LHB delivered and installed the new washer.On 3/4/the customer called in that the washing machine was making a loud noise 1/of the time it would run, and sometimes would not even start.On 3/8/LHB went out to service and correct the noise and starting issues the customer was concerned about The service tech found that the door was not latching properly, causing the machine to not function properly At this time the tech ordered the parts to fix the door latch On 3/14/LHB returned to the customers home to replace the door latch, it turns out that the door latch was not the issue and and order door hinges to correct the issue.On 3/21/LHB returned to replace the door hinges, the service tech also adjusted the door boot and instructed the customer to run hot water cycle through the machine to help seat the door boot and create a better seal.This did not correct the issue so the Service manager called [redacted] for an exchange, and given all the issues was granted an exchange for this customer On 4/6/LHB delivered and installed a new [redacted] to the customer and removed the unit that was not working properly.On 11/29/the customer again called in with a similar issue of the door not closing properly.On 12/1/LHB went to the customers home to check the issue and diagnosed that the issue is the board controlling the closing of the door.On 12/8/we are returning to the customers home to install the new board and correct the issue.It is important to note that, although this has been an inconvenience for the customer, LHB has been very attentive to their concerns and have made every effort to keep them satisfied including having a new machine delivered and installed also in all of this the customer has not been charged any money as all the repairs have been under warranty Since the customer has not had to spend any money for the repairs and new machine, to ask for a refund of the original purchase is not a fair request We will continue to repair any appliance under warranty for no cost to the customer as this machine has been.Thank you for your time
When service was required team was prompt and very professional Fixed issue quicklyPleasure to work with
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I feel this is bad bussiness along with quit an inconvienence, this is not by far my error I am very unhappy and will never give bussiness to them again Thank You for your quick response Still not satisfied with this matter [redacted] Regards, [redacted]
I recently purchased brand new appliances through this supplier worth a total purchase of over $25,for my home renovationIt was the only dealer in the area that my remodel company was working with that provided the style of appliances I was looking to purchaseWhile the shopping experience went well, the installation and service of the appliances did not go so wellWhen the appliances arrived and were installed one of the switches on the vent a hood was not functioning so I was told I would be given a service orderI was a little surprised that I would now be a service order instead of an appointment at my convenience to fix an item that was defective from the factory immediatelySeveral days later I noticed that one of the $racks in the oven I purchased was not sliding in and out properlyI contacted the dealer and was told I would once again receive another service ticket with a new oven rackLuckily they could put the service tickets together so that the parts would be fixed at the same timeThe installment of the appliances was 5/26/The first appointment day to fix both issues 6/8/- this is a morning or afternoon time they don't give exact timesIt's like working with C [redacted] or V [redacted] They cannot give you an exact time since it is a service callThey arrived with the wrong parts for both products and could not fix anythingTherefore, I needed another service ticketNext appointment 6/21/they cancelled the day before because they did not have all the parts neededNext appointment made for 6/28/for the afternoonI just received a call and said they could be here between 8-amI am not available at this timeLast week when I made the appointment I was told it would be after noonSo, now I am told that I will have to wait until July 5th for the next appointmentweeks after the installation of my appliancesI have asked to speak to a manager and am told that I may or may not get a call back todayWhy is my issue a service call? This is a brand new product that has not worked since I received the itemLuckily I am not working a full time job at the moment in the attempt to get this renovation completedSo I don't have to take all this time off from work for all these day time service callsHowever, my time is just as important as anyone else's timeI am extremely displeased with the service I have received from this appliance center and would not recommend them to any of my friends, family members or my husbands work partnersI recently purchased a washer and dryer and made sure I did not go to LH Brubaker for the above reason