L.H.D. Tree Service

Dear Valued Customer, Thank you for taking the time to reach out to us and share your concerns regarding your Opening Day ticket purchaseWe apologize that the seats you purchased during the Opening Day Opportunity Lottery were not in the location you were expectingAs many Brewers fans
know, Opening Day continues to be our most sought-after game of the regular seasonA large portion of tickets for Opening Day are sold through Season Ticket Plans, and many Season Seat Holders also elect to purchase additional tickets to that game; another benefit of being a Brewers Season Seat Holder. We understand that there are many fans without a season plan that would like to attend Opening Day, and we strive to do everything we can to ensure that we provide that opportunity to as many folks as possibleOne of the ways we do this is through our online OpportunityGiven the amount of Opening Day tickets that are sold to Season Seat Holders, we tend to see limited availability for many of our popular seating areasTo alert fans of this limited availability, we communicated the following note within the email that was sent to fans who were selected to participate in the online opportunity: PLEASE NOTE: Seat location is not guaranteedDue to advanced sales, limited seating availability includes single seats, obstructed views and standing-room only. We strive to be as clear as possible with our communicationTo ensure fans did not miss this note, it was also messaged within the online purchase flow. Our Terrace Reserved tends to be a very popular seating area, and for our Opening Day Opportunity, we sold nearly 5,Terrace Reserved tickets, which is almost half the capacity of that areaWhen purchasing online, fans are given the opportunity to preview the location of their seats before proceeding to the Delivery screenOnce the delivery method is applied, there is one more opportunity to review and approve of the location before entering the credit card and completing the purchaseIt looks like shortly after the purchase was made, we received an inquiry from you regarding the status of your tickets within MyTickets (online ticket management portal)We confirmed the inventory was in the process of being loaded, and on March 7th, you printed the tickets at homeAt that time, the seat location would also have been noted, as well as within your online confirmation email. Due to the popularity of this game, and the number of fans attempting to purchase online the morning of February 23rd, the best available Terrace Reserved location at the time of your purchase was section We realize this is not what you had intended to purchase, and we hope to provide suggestions that will make your experience better next time: When purchasing online during heavy on-sales of this nature, keep in mind that there are many fans attempting to purchase the same inventory at the same timeIf the seats displayed are not in a desired location, we recommend clicking the button labelled “Replace,” and trying your selection againSeats in other locations may open up as other fans lock and unlock the available inventoryAnother suggestion that may help is to select “Best Available,” from the purchase screen, instead of specifically selecting the Terrace ReservedAs seating begins to diminish, it’s sometimes easier to broaden your search to get a better idea of what is available. If you find yourself with seating that you do not like, please do not hesitate to reach out to us so we can see what other available options would beWe have staff members in the Ticket Office devoted to monitoring our customer feedback, and our goal is to respond to allbrewers.comticketing-related email inquiries within the same business dayWe also have a chat feature online atbrewers.com/ticketswhere we can answer your ticketing-related questions in real-timeYou can also call us directly at ###-###-####Our business hours areMonday-Friday9am-7pm, Saturdays9am-5pm, and Sundays11am-5pm, with extended hours on game nightsUnfortunately in this case, it appears that our Terrace level was quite full at the time you made your purchase, but we may have been able to upgrade your seats to a better location based on availabilityAt that point, you would only have to pay the difference in price. I am so sorry to hear this was such a negative experience for you, and we would hate to have this be the last impression we’ve left upon you as a Brewers fanPlease accept our gift of Field level tickets to one upcoming Brewers regular season home game as a token of our apologyPlease reach out to us by phone or via email [email protected] claim your ticketsWe thank you again for reaching out to share your feedback, and we hope to hear from you soon. Respectfully yours, Milwaukee Brewers Ticket Office

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

ID [redacted]Hi,The Brewers contacted me.  They will change the labeling of the seat, so that people know that the seat is partially obstructed.  They have also made good for the fact that it had not been labeled correctly at first.  I am completely satisfied.Thanks