Initial Business Response /* (1000, 5, 2014/11/19) */
The customer bought the vehicle and the gas mileage was not part of the conversationThe customer actually called back several days after he picked up to ask another salesman what the mileage on a matrix isHe told him that he was not
certain, but he thought it was 10-litres per 100kmsHe did not tell him 10-kms per litreThe customer also received and signed a copy of the car proof reportIf he wished to cancel at that time, he could have, but he did notHe took possession of the vehicle willingly*** We have even offered to try and help him if there is a mechanical issue,***
Initial Consumer Rebuttal /* (3000, 7, 2014/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sir,
Today I tested the gas mileage of the car once againI got kms per litreI am satisfied with this***Please accept my unconditional apologies for the trouble I created for you
I am also withdrawing the complaint I have filed
*** ***
Any way, I do not want to go ahead with this complaint at this stageThank you very much for your concern and response
Thank you,
Initial Business Response /* (1000, 5, 2015/02/21) */
We are working with the customer to see if there is a trade option availableThe deal was done in a clear and straight forward wayThe previous accident was declared and signed off on by this customer and the numbers were based upon
the agree figuresThe vehicle had passed an AMVIC mechanical fitness inspection and is in good repairNo promises were made that weren't keptWe believe that this is a fair deal, however we will still try and help her switch to something else if we can make the numbers agreeable to both parties, and we can find a vehicle that works for her
Initial Consumer Rebuttal /* (3000, 8, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everytime I try contact them they give me excuses and the run aroundI want a newer better vehicle for the price im paying
Final Business Response /* (4000, 10, 2015/03/02) */
We are trying to find a vehicle that meets the customers needs and financial requirementsWe have been unable to do so thus farWe are still lookingAs I have stated previously, the origional deal was done fairly and meets all requirments under the Alberta fair trade actWe would like to satisfy the request to switch the vehicle, but unless the right vehicle can be found that meets all the right requirements, we may not be able to accomodate this request
I was involved in an accident just over a week ago where I wrote my *** offi knew I wanted to stick with Toyota and had narrowed it down to a ***We had spoke with a few different salesmen but Phi from Mayfield was the one we connected withHe was very friendly and easy goingHe wasn't pushy at all and went out of his way to make sure we were happyI would highly recommend him to anyoneHe definitely took the stress out of shopping for a vehicle and made it an enjoyable experience all round
Initial Business Response /* (1000, 9, 2015/01/29) */
There was an additional cost for the sub prime administration costsThe fees don't break out but do total correctlyIf you would like to come in to discuss and verify, we would be happy to meet and discuss
Initial Consumer
Rebuttal /* (3000, 11, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told of any additional "sub prime" cost when financing the vehicleAnd that again doesn't justify the extra charges on the bill other than the Tax on the quoted price(In line with the conditions mentioned on the mayfield toyota website)
Final Consumer Response /* (4200, 15, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am satisfied that the business has agreed upon the resolution and will close the complaint once the resolution has been fulfilled
Let me know hot to go ahead with this
Thanks
Final Business Response /* (4000, 17, 2015/02/11) */
The cheque has been issued and will be mailed to the customer this week
HiMe and my husband went to toyota mayfield to look for *** last decThey gave us a quoteWe asked him if they can give us a free winter tire and he said noThe sales person lead us to a person named Joan to check if we will be approve or notJoan ask us a deposit fee of $and assured us that they will refund the money if we decided not to purchase the ***, I told her I will give her a call the following dayThe following day we went to toyota on the trail and they agreed to give us free winter tireI immediately called Joan from toyota mayfield to let her know that we are no longer going to purchase the *** to themOn Dec31, the sales manager from toyota mayfield named KEN C*** phoned me and stated that they will not going to refund the money because we said YES to themI got mad because they are so unfair with their costumerI just told him to talk to JoanUntil now they didn't refund our deposit feeI will no longer going back to toyota mayfield
Initial Business Response /* (1000, 5, 2015/09/30) */
We have made arrangements to try and rectify the situation for this customer. I am confident that we will do what we need to do to satisfy this concern.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
I am not completely satisfied with their response. I did not hear any apology from neither the advisor nor the service manager. The service manager could not even find my address nor phone number from their file. He kept making all kind of excuses.
Although they did come and pick my vehicle up and complete the service. I will give them credit for that. [redacted]
Initial Business Response /* (1000, 6, 2014/11/05) */
We tried and failed to notify the customer of another pending deal. It is a situation that we hope not to get into, but does occasionally happen. I certainly do wish to make amends with this customer, and I will have the used car...
manager look for a quality replacement unit for her immediately.
Initial Consumer Rebuttal /* (3000, 8, 2014/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response as they did not do as they said they would, they said we would have time to make a decision once they contacted us that someone else might be interested in the vehicle. They sold it without being able to contact us and when my husband did talk to someone from that dealership about a week later they just wanted us to move on and forget about it. [redacted]
Initial Business Response /* (1000, 5, 2015/01/20) */
On Nov 24, 2014 we had the vehicle in to complete a recall and to complete some suspension work. It was noted at that time that his tires were out of alignment. Any premature unusal wear on the tires could also have occurred prior to...
this appointment. When we had the vehicle back on January 6th, 2015 to adjust the rear suspension back into spec, at that time the vehicle was only 0.1 degree out of spec on the right side only. This is not enough to cause any substantial premature wear.
We completed this repair and alignment at no charge to the customer. We are refunding the previous charge for the alignment in November and we are reimbursing the charges occured in California.
At this time, based on what we know to be true, we do not feel that there is any justification to riemburse any further amounts.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/26) */
Just before my appointment on November 24 I installed four new tires, and I serviced my car before the trip to the USA. Upon arrival, the Toyota dealership in California, physically measured 3/8 of an inch difference on my wheels angularity[redacted] On January 6, Mayfield Toyota attempted to correct the same problem again and released the car back to me with a red, negative computer printouts again . Please note, I drove almost 10, 000 km on crooked wheels. The wear caused to my tires is not normal but extensive. Furthermore, I'm asking all my damaged tires to be replaced and also correct all the mechanical deficiencies back to the manufacturer specifications.
Final Business Response /* (4000, 9, 2015/01/29) */
We met with the customer yeaterday and I believe we have resovled the matter.
Initial Business Response /* (1000, 5, 2015/07/15) */
The customer was informed of the contract details before he signed. All of the appropriate paperwork was diclosed and duely signed. The customer even went home and emailed us a voided cheque for the purpose of deducting monthly...
payments. His email confirms this. It was not till the day after that he has decided he didn't want to go through with it. We have been trying to advise him since that the loan is active and he needs to come pick up his vehicle.
I just bought a knew [redacted] from MJ at mayfield Toyota I have to say he was very helpful to me in getting me the deal and the package I wanted the over all experience was quick and easy and I will give him repeat business he is very professional and thorugh so 10/10 from me
Initial Business Response /* (1000, 5, 2014/11/19) */
The customer bought the vehicle and the gas mileage was not part of the conversationThe customer actually called back several days after he picked up to ask another salesman what the mileage on a matrix isHe told him that he was not
certain, but he thought it was 10-litres per 100kmsHe did not tell him 10-kms per litreThe customer also received and signed a copy of the car proof reportIf he wished to cancel at that time, he could have, but he did notHe took possession of the vehicle willingly*** We have even offered to try and help him if there is a mechanical issue,***
Initial Consumer Rebuttal /* (3000, 7, 2014/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sir,
Today I tested the gas mileage of the car once againI got kms per litreI am satisfied with this***Please accept my unconditional apologies for the trouble I created for you
I am also withdrawing the complaint I have filed
*** ***
Any way, I do not want to go ahead with this complaint at this stageThank you very much for your concern and response
Thank you,
Initial Business Response /* (1000, 5, 2015/02/21) */
We are working with the customer to see if there is a trade option availableThe deal was done in a clear and straight forward wayThe previous accident was declared and signed off on by this customer and the numbers were based upon
the agree figuresThe vehicle had passed an AMVIC mechanical fitness inspection and is in good repairNo promises were made that weren't keptWe believe that this is a fair deal, however we will still try and help her switch to something else if we can make the numbers agreeable to both parties, and we can find a vehicle that works for her
Initial Consumer Rebuttal /* (3000, 8, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everytime I try contact them they give me excuses and the run aroundI want a newer better vehicle for the price im paying
Final Business Response /* (4000, 10, 2015/03/02) */
We are trying to find a vehicle that meets the customers needs and financial requirementsWe have been unable to do so thus farWe are still lookingAs I have stated previously, the origional deal was done fairly and meets all requirments under the Alberta fair trade actWe would like to satisfy the request to switch the vehicle, but unless the right vehicle can be found that meets all the right requirements, we may not be able to accomodate this request
I was involved in an accident just over a week ago where I wrote my *** offi knew I wanted to stick with Toyota and had narrowed it down to a ***We had spoke with a few different salesmen but Phi from Mayfield was the one we connected withHe was very friendly and easy goingHe wasn't pushy at all and went out of his way to make sure we were happyI would highly recommend him to anyoneHe definitely took the stress out of shopping for a vehicle and made it an enjoyable experience all round
Initial Business Response /* (1000, 9, 2015/01/29) */
There was an additional cost for the sub prime administration costsThe fees don't break out but do total correctlyIf you would like to come in to discuss and verify, we would be happy to meet and discuss
Initial Consumer
Rebuttal /* (3000, 11, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told of any additional "sub prime" cost when financing the vehicleAnd that again doesn't justify the extra charges on the bill other than the Tax on the quoted price(In line with the conditions mentioned on the mayfield toyota website)
Final Consumer Response /* (4200, 15, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am satisfied that the business has agreed upon the resolution and will close the complaint once the resolution has been fulfilled
Let me know hot to go ahead with this
Thanks
Final Business Response /* (4000, 17, 2015/02/11) */
The cheque has been issued and will be mailed to the customer this week
HiMe and my husband went to toyota mayfield to look for *** last decThey gave us a quoteWe asked him if they can give us a free winter tire and he said noThe sales person lead us to a person named Joan to check if we will be approve or notJoan ask us a deposit fee of $and assured us that they will refund the money if we decided not to purchase the ***, I told her I will give her a call the following dayThe following day we went to toyota on the trail and they agreed to give us free winter tireI immediately called Joan from toyota mayfield to let her know that we are no longer going to purchase the *** to themOn Dec31, the sales manager from toyota mayfield named KEN C*** phoned me and stated that they will not going to refund the money because we said YES to themI got mad because they are so unfair with their costumerI just told him to talk to JoanUntil now they didn't refund our deposit feeI will no longer going back to toyota mayfield
Initial Business Response /* (1000, 5, 2015/09/30) */
We have made arrangements to try and rectify the situation for this customer. I am confident that we will do what we need to do to satisfy this concern.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
I am not completely satisfied with their response. I did not hear any apology from neither the advisor nor the service manager. The service manager could not even find my address nor phone number from their file. He kept making all kind of excuses.
Although they did come and pick my vehicle up and complete the service. I will give them credit for that. [redacted]
Initial Business Response /* (1000, 6, 2014/11/05) */
We tried and failed to notify the customer of another pending deal. It is a situation that we hope not to get into, but does occasionally happen. I certainly do wish to make amends with this customer, and I will have the used car...
manager look for a quality replacement unit for her immediately.
Initial Consumer Rebuttal /* (3000, 8, 2014/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response as they did not do as they said they would, they said we would have time to make a decision once they contacted us that someone else might be interested in the vehicle. They sold it without being able to contact us and when my husband did talk to someone from that dealership about a week later they just wanted us to move on and forget about it. [redacted]
Initial Business Response /* (1000, 5, 2015/01/20) */
On Nov 24, 2014 we had the vehicle in to complete a recall and to complete some suspension work. It was noted at that time that his tires were out of alignment. Any premature unusal wear on the tires could also have occurred prior to...
this appointment. When we had the vehicle back on January 6th, 2015 to adjust the rear suspension back into spec, at that time the vehicle was only 0.1 degree out of spec on the right side only. This is not enough to cause any substantial premature wear.
We completed this repair and alignment at no charge to the customer. We are refunding the previous charge for the alignment in November and we are reimbursing the charges occured in California.
At this time, based on what we know to be true, we do not feel that there is any justification to riemburse any further amounts.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/26) */
Just before my appointment on November 24 I installed four new tires, and I serviced my car before the trip to the USA. Upon arrival, the Toyota dealership in California, physically measured 3/8 of an inch difference on my wheels angularity[redacted] On January 6, Mayfield Toyota attempted to correct the same problem again and released the car back to me with a red, negative computer printouts again . Please note, I drove almost 10, 000 km on crooked wheels. The wear caused to my tires is not normal but extensive. Furthermore, I'm asking all my damaged tires to be replaced and also correct all the mechanical deficiencies back to the manufacturer specifications.
Final Business Response /* (4000, 9, 2015/01/29) */
We met with the customer yeaterday and I believe we have resovled the matter.
Initial Business Response /* (1000, 5, 2015/07/15) */
The customer was informed of the contract details before he signed. All of the appropriate paperwork was diclosed and duely signed. The customer even went home and emailed us a voided cheque for the purpose of deducting monthly...
payments. His email confirms this. It was not till the day after that he has decided he didn't want to go through with it. We have been trying to advise him since that the loan is active and he needs to come pick up his vehicle.
I just bought a knew [redacted] from MJ at mayfield Toyota I have to say he was very helpful to me in getting me the deal and the package I wanted the over all experience was quick and easy and I will give him repeat business he is very professional and thorugh so 10/10 from me