Li's Wok

I’m sorry to be informed of this unfortunate situationOn the day of the occurrence in question, the customer’s sister ordered from the restaurant through the phone and gave us her credit card information as per usualThe customer’s sister is a regular customer and often includes a tip on her card through the phoneOn this occasion, she might have forgotten and when the delivery driver arrived, he expected a tip because her sister usually includes oneWe have questioned the driver and he has stated that he indeed did not curse at the customer, but he did add the tip because that was what he was used to from the customer’s sisterThe result of the customer thinking that the driver cursed at her might have been the result of a language miscommunication because the driver does not speak fluent English and Chinese is his first languageAs to the woman on the phone who identified herself as the manager; I, the actual manager, was not at the restaurant at the time and the woman who answered the phone felt inclined to say that she was the manager because she temporarily was until I returnedI have spoken to this said woman and she said that she did not know the name of the driver because she does not know the driver’s full name, just his nicknameWe apologize that this miscommunication had to happenI have spoken to the two employees and have warned them of this behaviorThis will definitely not be swept under the rug and I will make sure that they do not do this again in the futureI will also return the purchased price and the disputed amount to the customer’s sister the next time she ordersI am appreciative that the customer has informed me of this situation and I am immensely sorry that this occurred in the first placeSincerely,Sam L*Li's Wok Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[First off, this a flat out lie that Sam Li's Wok as a business in engagingThe former customer, which the person who responded to this complaint as my sister, is not my sister nor does she "regularly leave a tip" as Sam Li is suggestingThe Revdex.com can in fact speak with the person in question and she will indeed verify that the claims they are making are untrueThe driver also did in fact use inappropriate language and profanitiesThe former customer's -- who has not ordered from the place since the incident occured- two little children where there and can also attest to the fact that the driver did curse at meThe two minor children were shaken because of it and one of them, who is only years old was so shaken he immediately grabbed the home phone and said he was going to call the policeI am implore Revdex.com to please invesitgate this business as they are lying and knowingly engaging in fraud by forging signaturesI feel strongly about this that I am even willing sue this business if need be in a Court of Law
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I’m sorry to be informed of this unfortunate situationOn the day of the occurrence in question, the customer’s sister ordered from the restaurant through the phone and gave us her credit card information as per usualThe
customer’s sister is a regular customer and often includes a tip on her card through the phoneOn this occasion, she might have forgotten and when the delivery driver arrived, he expected a tip because her sister usually includes oneWe have questioned the driver and he has stated that he indeed did not curse at the customer, but he did add the tip because that was what he was used to from the customer’s sisterThe result of the customer thinking that the driver cursed at her might have been the result of a language miscommunication because the driver does not speak fluent English and Chinese is his first languageAs to the woman on the phone who identified herself as the manager; I, the actual manager, was not at the restaurant at the time and the woman who answered the phone felt inclined to say that she was the manager because she temporarily was until I returnedI have spoken to this said woman and she said that she did not know the name of the driver because she does not know the driver’s full name, just his nicknameWe apologize that this miscommunication had to happenI have spoken to the two employees and have warned them of this behaviorThis will definitely not be swept under the rug and I will make sure that they do not do this again in the futureI will also return the purchased price and the disputed amount to the customer’s sister the next time she ordersI am appreciative that the customer has informed me of this situation and I am immensely sorry that this occurred in the first place. Sincerely,Sam L*Li's Wok Manager

I’m sorry to be informed of this unfortunate situationOn the day of the occurrence in question, the customer’s sister ordered from the restaurant through the phone and gave us her credit card information as per usualThe customer’s sister is a regular customer and often includes a
tip on her card through the phoneOn this occasion, she might have forgotten and when the delivery driver arrived, he expected a tip because her sister usually includes oneWe have questioned the driver and he has stated that he indeed did not curse at the customer, but he did add the tip because that was what he was used to from the customer’s sisterThe result of the customer thinking that the driver cursed at her might have been the result of a language miscommunication because the driver does not speak fluent English and Chinese is his first languageAs to the woman on the phone who identified herself as the manager; I, the actual manager, was not at the restaurant at the time and the woman who answered the phone felt inclined to say that she was the manager because she temporarily was until I returnedI have spoken to this said woman and she said that she did not know the name of the driver because she does not know the driver’s full name, just his nicknameWe apologize that this miscommunication had to happenI have spoken to the two employees and have warned them of this behaviorThis will definitely not be swept under the rug and I will make sure that they do not do this again in the futureI will also return the purchased price and the disputed amount to the customer’s sister the next time she ordersI am appreciative that the customer has informed me of this situation and I am immensely sorry that this occurred in the first place. Sincerely,Sam L*Li's Wok Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[First off, this a flat out lie that Sam Li's Wok as a business in engagingThe former customer, which the person who responded to this complaint as my sister, is not my sister nor does she "regularly leave a tip" as Sam Li is suggestingThe Revdex.com can in fact speak with the person in question and she will indeed verify that the claims they are making are untrueThe driver also did in fact use inappropriate language and profanitiesThe former customer's -- who has not ordered from the place since the incident occured- two little children where there and can also attest to the fact that the driver did curse at meThe two minor children were shaken because of it and one of them, who is only years old was so shaken he immediately grabbed the home phone and said he was going to call the policeI am implore Revdex.com to please invesitgate this business as they are lying and knowingly engaging in fraud by forging signaturesI feel strongly about this that I am even willing sue this business if need be in a Court of Law
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***