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Lia's Hairstyling

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Lia's Hairstyling Reviews (1)

We received your letter today regarding the customer that had a complaint. The customer has requested a specific stylist whom she saw. We clean our tools on a daily basis. Yes there was a dog in the salon at the time, with its owner, in which the customer complimented. We have been in business for...

almost 20 years and have never received a complaint of this caliber. We strive in having a comfortable environment for our customers and our stylist clean the salon. The client requested for a specific amount be cut and the stylist showed her the amount before she began. The television was on because it was a Saturday and there was football game being aired.  The child was in the back of the salon with its parent watching a cartoon, so there was no sleep going on. There were no other customers waiting. The customer had a heat protectant applied to her hair and also had said she was going to go home and wash her hair anyway. She immediately called to complain, we apologized and asked her is she would like to be completely reimbursed, tip included. I also asked her if there was anything else we could offer her, and nothing was stated. When the customer came in, I was able to look at her hair to see that her was absolutely not fried and several inches were not cut. Her hair looked bouncy and healthy. She was fully reimbursed, and did not request any extra compensation, with that being said, we believe and our policy  that extra compensation is not to be given. We throughly enjoy our customers and appreciate each and everyone of them. The fact the she was referred to our salon, I'm assuming by a friend or colleague shows that our business isn't bad like she is portraying. Once again my apologies to the customer. I hope that she is one day happy with her hair again.

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Address: 107 N Mainstreet, Blacksburg, Virginia, United States, 24060

Phone:

540961 0 0
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