Liberal Finance Service

Finance Company is in receipt of Customer’s complaint Customer entered into a Retail Installment Contract and Security Agreement with Dealer when she purchased her auto on February 26, Dealer subsequently sold this contract to Finance Company The above mentioned contract is a no grace period contract The Customer is due on the 28th of the month Customer is also required to carry insurance The insurance requirements are stated in the contract Failure to carry the specified insurance is a breach of contract In an effort to cure the breach of contract and avoid repossession, Finance Company has the right to purchase Collateral Protection Insurance for the vehicle On October 26, Customer failed to provide adequate proof of insurance Multiple letters were sent to Customer advising her to provide proper proof of insurance Customer failed to do so and a policy was purchased on her behalf on October 26, A copy of the policy was also mailed to Customer Customer provided proper proof of insurance on February 9, A refund for the unused portion of the policy was credited to her account However, Customer remains responsible for the portion of the policy earned between October 26, and February 9, 2016.As stated above, Customer’s payment was due in the office on May 28, Customer did not call to advise Finance Company that her payment would be late nor did she request an extension The payment was not received on May 28, The first courtesy call regarding the delinquent payment was made on May 31, Customer failed to answer or return any calls regarding the delinquent payment Finance Company received a money order in the amount of $on June 9, This was a partial payment and did not advance the account Finance Company again attempted to contact Customer regarding the remaining amount due on the account Customer did not respond to any attempts to reach her until June 14, Customer had a long conversation with a Customer Service Supervisor on June 14, During this conversation Customer was argumentative and spoke over the Supervisor No one yelled at or harassed Customer at any time The Supervisor reviewed Customer’s payment history with her and also explained the insurance situation again Supervisor offered to work with Customer regarding the remaining $due on the account for May The Supervisor offered the Customer the opportunity to make the minimum payment due to cure delinquency and extended the remaining balance to the end of the month Customer took advantage of this offer and paid the minimum amount due on June 15, In summary, Customer was not yelled at or harassed The Customer was already speaking to a Supervisor Finance Company is more than happy to work with Customers However, Customer must communicate with Finance Company in order to appraise Finance Company of her situation Customer failed to communicate with Finance Company She also failed to make her regular scheduled payment Finally, Customer was not “trapped into (a) horrible loan contract.” She freely entered into this contract with the Dealer she originally purchased her auto from The Dealer subsequently sold the contract to Finance Company

Customer entered into a Retail Installment Contract and Security Agreement with Auto DealerNovember 10, Auto Dealer subsequently sold the Contract to Finance CompanyThe terms of theContract state that Customer’s monthly payment is due on the 10th of each monthThere is no
graceperiod provided in the terms of this ContractCustomer had difficulties making her payment by the 10thof each monthFinance Company granted Customer a due date change which made her new due datethe 20th of each month beginning in February of 2015.Customer called Finance Company on February 20, attempting to make a partial paymentFinanceCompany accepted a payment arrangement for February 23, at which time Customer would makeher full monthly paymentCustomer failed to keep this payment arrangementFinance Company left amessage for Customer on February 23, February 24, Finance Company received a voicemailfrom Customer stating that she could not make her payment until February 27, Customer failedto keep this payment arrangementCustomer failed to contact Finance Company regarding the brokenpayment arrangement until March 6, when she left a message stating her mother had mailed apaymentCustomer did not indicate when the payment had been mailedFinance Company calledCustomer in an attempt to find out when payment had been mailedOn March 9, FinanceCompany attempted to contact customer through the references she providedThis action was takenbecause Finance Company was unable to establish contact with CustomerMarch 10, Customerleft a voicemail advising Finance Company she was in the hospital and requesting no further contact bemade to her referencesFinance Company removed Customer’s references from her file and requestedproof that Customer had been in hospitalCustomer contacted Finance Company on March 11, todiscuss payment arrangement and advise she had been released from the hospital.Finance Company has attempted to work with Customer from the beginning of this ContractFinanceCompany changed the Customer’s due date and also allowed the Customer extra time to make herpayment following the due date changeFinance Company accepted a payment arrangement forFebruary 23, (arrangement was broken) and February 27, (arrangement was broken).Finance Company has not received the payment her mother mailedFinance Company was only notifiedthat Customer was in the hospital on March 10, Proof of her hospital stay (Finance CompanyDOES NOT want a copy of Customer’s medical history) has not yet been provided.Finance Company apologizes that Customer was embarrassed by Finance Company’s attempts to reachher regarding her delinquent paymentFinance Company did not know Customer was in the hospital.As stated above, Finance Company has removed Customer’s references from her accountFinanceCompany will continue to work with Customer in order to establish a mutually agreeable paymentarrangement

Customer entered into a Retail Installment Contact and Security Agreement with auto dealer onFebruary 9, The contract was subsequently sold to Finance CompanyCustomer’s due date is the10th of each monthThis is a no grace period contractFailure to pay an account by the due date
resultsin the account being in defaultFrom March 10, (date first installment was due) through July 31,Customer has never made a payment on or before the 10th of the monthEvery payment since theinception of the contract in February 2012, with the exception of the required August payment which isthe basis of this complaint, has been lateFailure to make a payment by the due date has resulted inCustomer being in default every single monthAdditionally, Customer has bounced four paymentsduring this time periodBouncing a check is also an event of defaultFinance Company is affordedcertain remedies any time a customer is in defaultThe remedies are clearly outlined in the contractunder the section entitled RemediesThe issue in question deals with the following remedy: We may require you to immediately pay us, subject to any refund required by law, the remaining unpaid balance of the amount financed, time price differential and all other agreed charges.Additionally, it should be noted that the contract states that By choosing any one or more of these remedies, we do not give up our right to later use another remedyBy deciding not to use any remedy, we do not give up our right to consider the event a default if it happens again.Customer was in default when she failed to make her June payment by the 10th of the monthCustomerattempted to pay her June 10, payment on June 29thThis payment was returned for insufficientfunds on July 6, Finance Company worked with Customer by allowing her hours to make thepayment that was returned goodCustomer paid her June 10, payment on July 8, In aneffort to assist Customer, Finance Company agreed to a payment arrangement which allowed theCustomer to make her July 10, payment on July 29, It is company policy that any customerwho had a check returned for insufficient funds may not make a payment with another check for aminimum of three monthsCustomer was advised that she would not be able to make a payment usinga check because she had bounced her June payment.Finance Company called customer on July 30, at approximately p.mto take Customer’spaymentCustomer advised Finance Company that she was walking and would have to call back in 15minutesCustomer called back at approximately 4:p.mand was granted another extension whichlasted until p.mon July 31, Customer failed to keep this arrangementAt the close of businessJuly 31, Customer’s account remained in default and was transitioned to Review/RecoveryOnAugust 3, Customer called to make her paymentCustomer was advised once again that she was indefaultFinance Company was within its right to demand immediate payment of any unpaid balance(see above quoted remedy)However, in an attempt to continue to work with Customer, FinanceCompany only required her to immediately make her past due payment as well as her August payment.Finance Company was perfectly within its right to make this request as the account was in default.Customer mentions that Finance Company wanted to repossess her vehicle in this complaintFinanceCompany never mentioned the word repossessionFinance Company merely asked the location of thevehicle as Customer stated it was in the shop where it had been for two monthsThe SecurityAgreement portion of the contract clearly states the following: You will keep the Property in your possession and in good condition and repairYou will use the Property for its intended and lawful purposes. Except when in use, the Property will be located at your address set forth in this Contract.Customer’s failure to provide the location of the vehicle is another event of defaultFinally, Customercalled back and impersonated an attorneyWhen the Customer Service Representative advisedCustomer that she knew she was the Customer and not an attorney Customer changed her story statingthat an attorney was on the line as third partyCustomer then used profanity towards the CustomerService Representative and the call was endedCustomer called back and paid the July and Augustinstallments of her contractHer account no longer delinquent.In summary, Customer’s account is continuously in defaultFinance Company is afforded certainremedies when an account is in defaultFinance Company was within its rights to request more thanthe Customer’s past due amount as her account was in defaultCustomer was not allowed to pay with acheck as she had recently bounced a checkFinance Company worked with Customer throughout themonth (as it does every month) in an effort to cure her delinquencyCustomer failed to cure the defaultby the end of the monthAnother event of default occurred when Customer failed to advise FinanceCompany as to the location of the carCustomer has still not advised Finance Company where the car islocated or the condition of the unitAt no time was the Finance Company “mean” or “rude” toCustomerCustomer used profanity towards the Customer Service RepresentativeAt no time didFinance Company act as a “con artist.” Customer impersonated a party other than herself when sheclaimed to be an attorney.Finance Company will continue to work with Customer moving forwardCustomer is requested to makeall remaining payments in a timely manner and to avoid further events of defaultAdditionally, FinanceCompany requests Customer not use profanity when speaking to its employees and not impersonateany third partiesFinance Company values all of its customers and looks forward to continuing aprofessional relationship with Customer

Finance Company is in receipt of Customer’s complaint.  Customer entered into a Retail Installment Contract and Security Agreement with Dealer when she purchased her auto on February 26, 2013.  Dealer subsequently sold this contract to Finance...

Company.  The above mentioned contract is a no grace period contract.  The Customer is due on the 28th of the month.  Customer is also required to carry insurance.  The insurance requirements are stated in the contract.  Failure to carry the specified insurance is a breach of contract.  In an effort to cure the breach of contract and avoid repossession, Finance Company has the right to purchase Collateral Protection Insurance for the vehicle.  On October 26, 2015 Customer failed to provide adequate proof of insurance.  Multiple letters were sent to Customer advising her to provide proper proof of insurance.  Customer failed to do so and a policy was purchased on her behalf on October 26, 2015.  A copy of the policy was also mailed to Customer.  Customer provided proper proof of insurance on February 9, 2016.  A refund for the unused portion of the policy was credited to her account.  However, Customer remains responsible for the portion of the policy earned between October 26, 2015 and February 9, 2016.As stated above, Customer’s payment was due in the office on May 28, 2016.  Customer did not call to advise Finance Company that her payment would be late nor did she request an extension.  The payment was not received on May 28, 2016.  The first courtesy call regarding the delinquent payment was made on May 31, 2016.  Customer failed to answer or return any calls regarding the delinquent payment.  Finance Company received a money order in the amount of $291.00 on June 9, 2016.  This was a partial payment and did not advance the account.  Finance Company again attempted to contact Customer regarding the remaining amount due on the account.  Customer did not respond to any attempts to reach her until June 14, 2016.  Customer had a long conversation with a Customer Service Supervisor on June 14, 2016.  During this conversation Customer was argumentative and spoke over the Supervisor.  No one yelled at or harassed Customer at any time.  The Supervisor reviewed Customer’s payment history with her and also explained the insurance situation again.  Supervisor offered to work with Customer regarding the remaining $194.08 due on the account for May.  The Supervisor offered the Customer the opportunity to make the minimum payment due to cure delinquency and extended the remaining balance to the end of the month.  Customer took advantage of this offer and paid the minimum amount due on June 15, 2016.
In summary, Customer was not yelled at or harassed.  The Customer was already speaking to a Supervisor.  Finance Company is more than happy to work with Customers.  However, Customer must communicate with Finance Company in order to appraise Finance Company of her situation.  Customer failed to communicate with Finance Company.  She also failed to make her regular scheduled payment.  Finally, Customer was not “trapped…into (a) horrible loan contract.”  She freely entered into this contract with the Dealer she originally purchased her auto from.  The Dealer subsequently sold the contract to Finance Company.

Review: I called Liberal Finance on 7/30/15 to make a payment. She refused to take my checking account info. Not sure why. I said can I give u my debit card but don't run it till Friday 7/31/15. She said no. I have to call back before 3:00 pm. I said ok. But I had a lengthy meeting at work and didn't get out of that meeting till after 5:00. I attempted to call but no answer. I knew they were close on the weekend. I called this morning and they tell me that I have to pay July and August payment or they will repossess my car. The problem is my August payment isn't due until August 10,2015. That should not be allowed. Why didn't they just take the monies that are due. On top of all of that. This was a 10,000 car that I have already sunk 5,000 into. I have 4 months left on the car and they want to repossess it. This company has been a problem from the moment the dealership dealt with them. They are the meanest and rudest people because they think the consumer can not get any credit from a regular bank. But that was not my issue at the time. The dealer just didn't use regular bank he used con artist like Liberal Finance. Please look into this practice because something is not correct with them charging ne$708.00 and I was only behind $350.00. Thank you. [redacted]

Business

Response:

Customer entered into a Retail Installment Contact and Security Agreement with auto dealer onFebruary 9, 2012. The contract was subsequently sold to Finance Company. Customer’s due date is the10th of each month. This is a no grace period contract. Failure to pay an account by the due date resultsin the account being in default. From March 10, 2012 (date first installment was due) through July 31,2015 Customer has never made a payment on or before the 10th of the month. Every payment since theinception of the contract in February 2012, with the exception of the required August payment which isthe basis of this complaint, has been late. Failure to make a payment by the due date has resulted inCustomer being in default every single month. Additionally, Customer has bounced four paymentsduring this time period. Bouncing a check is also an event of default. Finance Company is affordedcertain remedies any time a customer is in default. The remedies are clearly outlined in the contractunder the section entitled Remedies. The issue in question deals with the following remedy: We may require you to immediately pay us, subject to any refund required by law, the remaining unpaid balance of the amount financed, time price differential and all other agreed charges.Additionally, it should be noted that the contract states that By choosing any one or more of these remedies, we do not give up our right to later use another remedy. By deciding not to use any remedy, we do not give up our right to consider the event a default if it happens again.Customer was in default when she failed to make her June payment by the 10th of the month. Customerattempted to pay her June 10, 2015 payment on June 29th. This payment was returned for insufficientfunds on July 6, 2015. Finance Company worked with Customer by allowing her 48 hours to make thepayment that was returned good. Customer paid her June 10, 2015 payment on July 8, 2015. In aneffort to assist Customer, Finance Company agreed to a payment arrangement which allowed theCustomer to make her July 10, 2015 payment on July 29, 2015. It is company policy that any customerwho had a check returned for insufficient funds may not make a payment with another check for aminimum of three months. Customer was advised that she would not be able to make a payment usinga check because she had bounced her June 2015 payment.Finance Company called customer on July 30, 2015 at approximately 3 p.m. to take Customer’spayment. Customer advised Finance Company that she was walking and would have to call back in 15minutes. Customer called back at approximately 4:30 p.m. and was granted another extension whichlasted until 3 p.m. on July 31, 2015. Customer failed to keep this arrangement. At the close of businessJuly 31, 2015 Customer’s account remained in default and was transitioned to Review/Recovery. OnAugust 3, Customer called to make her payment. Customer was advised once again that she was indefault. Finance Company was within its right to demand immediate payment of any unpaid balance(see above quoted remedy). However, in an attempt to continue to work with Customer, FinanceCompany only required her to immediately make her past due payment as well as her August payment.Finance Company was perfectly within its right to make this request as the account was in default.Customer mentions that Finance Company wanted to repossess her vehicle in this complaint. FinanceCompany never mentioned the word repossession. Finance Company merely asked the location of thevehicle as Customer stated it was in the shop where it had been for two months. The SecurityAgreement portion of the contract clearly states the following: You will keep the Property in your possession and in good condition and repair. You will use the Property for its intended and lawful purposes. Except when in use, the Property will be located at your address set forth in this Contract.Customer’s failure to provide the location of the vehicle is another event of default. Finally, Customercalled back and impersonated an attorney. When the Customer Service Representative advisedCustomer that she knew she was the Customer and not an attorney Customer changed her story statingthat an attorney was on the line as third party. Customer then used profanity towards the CustomerService Representative and the call was ended. Customer called back and paid the July and Augustinstallments of her contract. Her account no longer delinquent.In summary, Customer’s account is continuously in default. Finance Company is afforded certainremedies when an account is in default. Finance Company was within its rights to request more thanthe Customer’s past due amount as her account was in default. Customer was not allowed to pay with acheck as she had recently bounced a check. Finance Company worked with Customer throughout themonth (as it does every month) in an effort to cure her delinquency. Customer failed to cure the defaultby the end of the month. Another event of default occurred when Customer failed to advise FinanceCompany as to the location of the car. Customer has still not advised Finance Company where the car islocated or the condition of the unit. At no time was the Finance Company “mean” or “rude” toCustomer. Customer used profanity towards the Customer Service Representative. At no time didFinance Company act as a “con artist.” Customer impersonated a party other than herself when sheclaimed to be an attorney.Finance Company will continue to work with Customer moving forward. Customer is requested to makeall remaining payments in a timely manner and to avoid further events of default. Additionally, FinanceCompany requests Customer not use profanity when speaking to its employees and not impersonateany third parties. Finance Company values all of its customers and looks forward to continuing aprofessional relationship with Customer.

Consumer

Response:

I am rejecting this response because:Because my August payment was not when I called to make a payment. This practice is not exceptable. Everyone has issues. It's not like I was 2 or 3 months behind. This company was audited for a reason. I received a letter about this. Every review online complains about how awful this company is. And their workers are just as bad. They are rude and very disrespectful. They never work with u on anything. They act as if no one has a life and we are here to cater to them. One thing I do know I am very happy that my payments are just about finished and I will never deal with them again. Just got an auto loan from a bank for my daughter less than 8 months ago. If I were so happy with this company I would have gotten another loan from this company but they have left a bad taste in my mouth along with hundreds of others. Next time someone is less then 30 days late with a payment they should not be allowed to request the following month when obviously they are having financial issues. I do believe they do that to get extra money out of people. This is why u are suppose to report it to credit bureaus. Not threaten to repossess a car even when the purchaser is calling to make a payment. This is bad business. They can write up what ever they want. And this goes to show u how many times they have never worked with me. The women especially are mean and nasty. Stop trying to repossess clients vehicles. And profanity wouldn't be used if u were a kind person. I deal with patients everyday and not once and I mean or rude with them. I can not wait until this contract is over. I even asked 3 different people to work with me about the repossession and not one of these women would do that even though I was calling to pay 350.00.

Review: I have and auto loan with this company I left. many of message explain that I currently in the hosptial. My mother has mail out a payment to this company. they still keep call friends and family harassing them. After I have left many of message. I have screen shot the number of times I call and left message. it is very embassing. I should not be getting phone calls like this when I have reach out to this company many of time. I been in the hosptial. and I can have doctor fax over copy of my medical records as I am still here deal with my illnesseDesired Settlement: Friends in family. I have contact this company with messag. I have screen shot the number of times I call and left message.

Business

Response:

Customer entered into a Retail Installment Contract and Security Agreement with Auto DealerNovember 10, 2014. Auto Dealer subsequently sold the Contract to Finance Company. The terms of theContract state that Customer’s monthly payment is due on the 10th of each month. There is no graceperiod provided in the terms of this Contract. Customer had difficulties making her payment by the 10thof each month. Finance Company granted Customer a due date change which made her new due datethe 20th of each month beginning in February of 2015.Customer called Finance Company on February 20, 2015 attempting to make a partial payment. FinanceCompany accepted a payment arrangement for February 23, 2015 at which time Customer would makeher full monthly payment. Customer failed to keep this payment arrangement. Finance Company left amessage for Customer on February 23, 2015. February 24, 2015 Finance Company received a voicemailfrom Customer stating that she could not make her payment until February 27, 2015. Customer failedto keep this payment arrangement. Customer failed to contact Finance Company regarding the brokenpayment arrangement until March 6, 2015 when she left a message stating her mother had mailed apayment. Customer did not indicate when the payment had been mailed. Finance Company calledCustomer in an attempt to find out when payment had been mailed. On March 9, 2015 FinanceCompany attempted to contact customer through the references she provided. This action was takenbecause Finance Company was unable to establish contact with Customer. March 10, 2015 Customerleft a voicemail advising Finance Company she was in the hospital and requesting no further contact bemade to her references. Finance Company removed Customer’s references from her file and requestedproof that Customer had been in hospital. Customer contacted Finance Company on March 11, 2015 todiscuss payment arrangement and advise she had been released from the hospital.Finance Company has attempted to work with Customer from the beginning of this Contract. FinanceCompany changed the Customer’s due date and also allowed the Customer extra time to make herpayment following the due date change. Finance Company accepted a payment arrangement forFebruary 23, 2015 (arrangement was broken) and February 27, 2015 (arrangement was broken).Finance Company has not received the payment her mother mailed. Finance Company was only notifiedthat Customer was in the hospital on March 10, 2015. Proof of her hospital stay (Finance CompanyDOES NOT want a copy of Customer’s medical history) has not yet been provided.Finance Company apologizes that Customer was embarrassed by Finance Company’s attempts to reachher regarding her delinquent payment. Finance Company did not know Customer was in the hospital.As stated above, Finance Company has removed Customer’s references from her account. FinanceCompany will continue to work with Customer in order to establish a mutually agreeable paymentarrangement.