Liberty Ambulatory Surgery Center Reviews (1)
Review: I had cash pay cosmetic surgery, (chin liposuction), at the Liberty Ambulatory Surgery Center in December 2014. My doctor's office verified their contracted price for this surgery prior to my procedure and they informed me it was $1500. When I arrived to check in for my surgery, the front desk personnel attempted to charge me $2,000 so I informed them that the rate for my doctor was $1500. She spoke to her manager who informed her the 1500 rate was accurate, so she adjusted my charge from $2,000 to $1500. After my surgery I received another bill for $650. I called regarding this charge and was told it was physician payment for the anesthesiologist. I agreed to pay it even though it was above the $1,500 I was quoted. Now I have received another bill for $1250 for my full surgery. I do not think it is right that they don't recognize the negotiated rate by my physician's office and that they verified my fee of $1500 when I checked in for my surgery. I have called and spoken to the billing associate at the location and she informed me I need to speak to her manager. I have tried to reach her manager on several occasions in the past 60 days, but she does not return my phone calls. I do not want to be reported for not paying my bill when I was not supposed to pay anything over $1500 and I did pay an extra $650 above this amount. I also do not think I should have to pay the additional $1250 when my rate of $1500 was confirmed on two separate occasions; once by my physician's office and once by the manager of the front desk staff when I paid in full. This is unethical behavior by this surgery center.Desired Settlement: I would prefer my responsibility for this additional payment be relieved since I already paid them the $1500 they required on the day of my surgery (12/24/2014) and an additional $650 above the original determined amount on 03/03/2015.
Response:The person was incorrectly quoted a fee for service for cosmetic surgery. It did not come to my attention until April 28, 2015 and at that point I communicated to the MD office that I would correct the bill and issue a refund. On May 6, 2015 I spoke to the patient and apologized for the error and as an apology I also discounted her an additional 20% as a courtesy. patient was very happy with the outcome and the refund is in progress.
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.