Liberty Auto Repair

Complaint: [redacted] I am rejecting this response because:the amount of work that was done does not reflect the nature of the problem The amount of time spent consisted of the worker suffling papers for an hour before even attempting to do any work The assistant spent most of his time talking with our tenant The amount of $will be paid, under extreme protestA check will be sent shortly It is not worth the hassle to deal with businesses of this kind Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Upon arriving at this location, we did advise you that we had to do a diagnostic to determine the cause of the devices not working You told us that you did not want the diagnostic because you already knew what the problem was So under your instruction, we put the new devices in We also informed you that we could not gurantee the system would work correctly if we did not first diagnose the situation to insure what would fix the system Once again you declined the diagnostic We then informed you that the work you wanted done would cost $and did not guarantee it would fix the problem You agreed before we started the work After several hours of installing your work, as noted before, the system did not work We told you it would cost additional to have us properly diagnose the system to find out what was really happening You declined the diagnose and refused to pay us for the work we did I do not understand how we could have done more without a proper diagnostic Again you knew all this before we started work and you agreed I would be more then happy to talk to you about this Please call me (***) at [redacted] Thank you

I will be back in my office on July 19. At that time I will issue a full refund. Where I disagree withe the customers statement, I stand behind our statement of satisfaction or your money back

Mr***, My name is ***. I am the General Manager for Dr Watts. I am sorry for your experience with our service. I will be contacting you by phone to rectify this issue immediately. Thank you. *** ***

Complaint: ***
I am rejecting this response because: the technician offerred to replace the gfi plugs in a downstairs bathroom, which would not have resolved the problemThis company failed to accurately diagnose the problem and tried to get me to replace many electrical components that were operating correctlyClearly I'm not satisfied with their work since they failed to fix the problem yet charged me $to do so, hence this complaint
Regards,
*** ***

Complaint: ***
I am rejecting this
response because: *** made an initial attempt to reach me but I missed his call. I returned the call that afternoon and advised the company representative that answered who I was and why I called. She advised *** was on a call but wanted to speak with me. That was days ago and I have not had a call back
Regards,
*** ***

***, Thank you for meeting me this morning per our plans made last night. I apologize for the problems you are experiencing with our company. The problems are out of character for this tech. However, as we visited at your home this morning, I adjusted the price to reflect
the work that I saw done in your home. We will be reimbursing you $immediately. Our tech will also be reprimanded for not following company procedures.I thank you for allowing me back in your home and you excepting an additional bid for work to be done in the future. If you ever have any problems from any of my techs or staff, please call me on my cell direct at ***.Again Thank You,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have attached a copy of his invoice.  At the bottom of the invoice, you can see where he signed that he was satisfied with our work.  We also have a warranty that goes with our work.  We honored the warranty and sent technicians out to continue to look into his problem at no additional charge.  After finding additional problems with his electrical circuit, we then gave him an option for us to replace the GFCI plug in his bathroom.  He declined the work stating that it was working correctly and he did not want to pay any more money. So I do not understand the complaint.  However, we are willing to work with him to resolve this.  What is the Client asking us to do?

Complaint: [redacted]
I am rejecting this response because:the amount of work that was done does not reflect the nature of the problem.  The amount of time spent consisted of the worker suffling papers for an hour before even attempting to do any work.  The assistant spent most of his time talking with our tenant.  The amount of $438 will be paid, under extreme protest. A check will be sent shortly.  It is not worth the hassle to deal with businesses of this kind.
Regards,
[redacted]

Upon arriving at this location, we did advise you that we had to do a diagnostic to determine the cause of the devices not working.  You told us that you did not want the diagnostic because you already knew what the problem was.  So under your instruction, we put the new devices in. ...

We also informed you that we could not gurantee the system would work correctly if we did not first diagnose the situation to insure what would fix the system.  Once again you declined the diagnostic.  We then informed you that the work you wanted done would cost $438 and did not guarantee it would fix the problem.  You agreed before we started the work.  After several hours of installing your work, as noted before, the system did not work.  We told you it would cost additional to have us properly diagnose the system to find out what was really happening.  You declined the diagnose and refused to pay us for the work we did.  I do not understand how we could have done more without a proper diagnostic.  Again you knew all this before we started work and you agreed.  I would be more then happy to talk to you about this.  Please call me ([redacted]) at [redacted]  Thank you.

[redacted],  My name is [redacted], the General Manager of Dr Watts Electric.  I am sorry you feel like we are a bait and switch company.  We have been in business for over 10 years and have 1000's of satisfied clients.  On July 27 our tech came to your home because a chandelier...

that you had installed by another contractor for $75 had fallen TWICE.  You where very dissatisfied with their work and wanted another electrician in your home.  Upon arrival, my tech did a safety evaluation of you home. The Texas Department of Licensing and Regulation requires all Electrical Contractors to do a Safety and Code compliance evaluation of your home.  Upon our Tech doing so, he discovered several safety concerns and brought it to your attention and asked if you wanted him to take care of them.  He gave you several price options to take care of these items. You said NO and he moved on to your chandelier.  Our tech discovered that the chandelier was not braced correctly and that to do it per CODE he would have to take down the chandelier, go into the attic, replace the existing box with the correct rated box for the weight of the chandler and reinforce the ceiling.  All of this is required by the Code.  We follow the TDLR and NEC legal requirements.  We can not help what other companies do.  In order to do the work correctly, it would have been $353.  That would include all parts, reinforcing boards, labor and taxes.  You also had a $25 of coupon to assist with the cost.Upon calling our office, our CCR informed you that there was a travel fee of $69 for our technician to come to your home with a fully stocked truck.  He would then give you a quote down to the penny of the cost of the project.  This travel charge was to be paid if you decided not to go with our bid.  You or someone in your home agreed to this.  Dr Watts Electric has been doing business in the Bell County area for over 10 years.  We have been following the most common practices in our industry throughout these 10 years.  Other companies do not follow these practices nor charge the typical going rates for our industry in this area.  That does not make them bad or good.  Its no different then going to the Dollar Store or to Dillard's.  Both charge what there industry dictates is the best for their products.  Dr Watts follows the standard for our industry.  We know that our work is the best and we back them with the strongest warranties in the industry.  We can do this because we only use the best material and the best technician.  I would be more then happy to visit with you about this and see if we can come to an agreement to take care of you.  Again my name is [redacted].  and you can call me at [redacted]