Liberty Automotive Repair

MESSAGE FROM CONSUMER: I am rejecting this response because:First of all I am retaining all these records to be available in court as they have forced my hand at this point, and I have no other recourse to seek the truth and make this right.We have never attempted to intimidate Mr [redacted] for his attempt to seek justiceWe believe court is the proper place to litigate his dispute with usBut, I do not believe Mr [redacted] would accept the court’s decision as any real end to his objections to our establishment.As an operator of a service based business, the issue of consumer complaints is not new, to meIn my opinion, Mr [redacted] feels that because we serviced his vehicle we owe it to him to make sure his vehicle is trouble free, for the rest of his life, for no charge.1A) I have only asked and seeked to have them honor their year warrantynothing more.Often, consumer complaint comes in two ways: When a consumer feels that they have legitimate issues, they take the matter straight to courtIn some other situations, when a consumer feels that their issues are uncompelling or weakly supported, they will resort to underhanded tactics, such as intimidation, defamation and character assassination of an individual or the shop they are associated withThe complainant is resorting to extortion by forcing a shop, pay for their own mistake.Usually, the shop is more vulnerable to get hurt than an individual, as the effects of unfair and unverified online reviews “hearsay”; without true investigation of the matter could be hurtful for business [redacted] is fully aware of this and utilizing this to its fullest extent.Mr [redacted] will reject any response other than what he wantsWe have documentation to prove itOver the mere fact that he would allege a shop provided him a one year warranty on an engine, when a junk yard would only warranty it for one month is quite foolish.A) I have the signed one year warrantyend of storyThis is the ONLY reason I agreed to have them do the workThe subject vehicle was a Ford Explorer XLTPrior to the labor done on his vehicle, Liberty Automotive installed an engine of the same size in a Ford Explorer, for a major insurance companyLiberty did not warranty this workThey were happy with our work II (response to A)Yes, his original engine when it came to our shop had excessive mileage, grinding noise from the timing chain, steam coming from the tail pipe, and oil had mixed with waterOnly the most foolish mechanic would recommend the repair and replacement of the cylinder heads or gasket.B) Now I know he is not telling the truth, as there was no timing chain issue on the old engine, this is a flaw of the engine he just put inThey showed me an open engine that appeared to have sand in it and said that I need to replace the engineAnd not being a mechanic put my trust in them.Mr [redacted] observed the discoloration of chemicals, through a process called a “block test,” where we also discovered a stuck thermostatAdditionally, he was told his irresponsible driving from Yucca Valley (miles) with an overheated engine contributed to the demise of his engine Above all, he was told that it is against our shop policy to do work on the top end of motor under said conditionHe had all the choices we listedHe could have driven/towed his vehicle somewhere else.C) if it was against shop policy why did they do this? they should have refused to do anything at this point but they did not III (response to B & C)We presented to him the possible options at the beginning of the intake procedureMr [redacted] gave us initial authorization to rebuild his own motor in our facilityWhen we removed the engine from his vehiclehe came back and told us that he could not go that route few days later.He wanted us to install a used engineUnder those circumstances, the conditions of the warranty changed with its costThis is the part that Mr [redacted] does not want to acceptI could get a year part warranty for engine kits from Carquest/Napa auto parts and pass this on to himHowever, my used engine supplier had given me only daysSo, how can any rational person provide him with a one year warranty where they are only granted one month?D) the warranty did not change at all, he even admitted to me that he made a mistake and was on medication when he gave me the warrantyBut that still doesn't make the warranty void.He was given only the front page of the warranty, when he agreed to have his engine rebuilt in our shop.E) I only have one page because that was all they gave me, if they had given me anything else I would have known, but they admit right here that they hid that from me.Schoenberg did not give us that page back, either, when we asked him to do soThus, he is using that page to extort us for the cost of his mistake.F) they never asked for any paperwork back and this was my copy not theirs.Truthfully, we did not have any other choice than to install a used engine (an undesirable option for us) because, we could not reassemble his own engine with a cracked head and broken gasket, and restore it to any drivable condition without additional, unnecessary expenses.Our other recommendation was to install a Jasper engine, as our best stated option with 100,miles or year’s warranty from an engine rebuilder that has repeatedly convinced us of their quality and workmanshipDue to the mere fact that he did not have the money to do the right thing, he elected to make the least wise decisionIs it ours to make up for his mistake?G) They still proceeded to do so IV (response D)In my opinion, Mr [redacted] ’s statements regarding the warranty are manufactured as a means of leverage to extort money from usMr [redacted] initialed the invoice to be corrected, when he picked up his vehicleA few days later, on June 06, His work order was corrected and a copy was provided to himHe was asked to come back and get his refund check for a sum of $in person.H) Now they are slandering me and calling me an extortionist? They never asked for this to happen, and I bought a year warranty why would I give that up? And this is where I alleged, not stated that they were committing a criminal act (I reserve the right to withhold the particular evidence I have here as it will be used in court)The address on the warranty was of a former office of the company, which has been changed, as the ownership of the real property has been changedBut the same entity owns the current businessLast I have checked, businesses can change their address, lawfully with no fuss being made of itLiberty Automotive is responsible for Mr [redacted] ’s assumed warranty regardless.I) But they flat out refused to give me information so I could establish any communication with said businessAnd in a search for the "entity" none was apparentThey withheld this information from me nevertheless.Liberty Automotive concluded in best case, Mr [redacted] ’s assumed warranty is null and void for two reasons: The first is that it was not intended and/or was not applicable for used engineThe second is that, provided the warranty is valid, the warranty given to him stated that “the warranty does not cover engine failure related to: Overheating, lack of maintenance or neglect.”J) I have proof that the engine is failing neither due to overheating or to neglect.Mr [redacted] overheated his new engine and has driven to Ron’s Automotive (based on his own statements, made in front of myself, our staff & technician on site at the time) to install a radiator and water pump without calling us first (Consumer complaint requirement) The excessive overheating had caused his engine tag(heat tag) stamped by supplier melted awayUnder that condition engine warranty is null and void due to neglect or abuse.K) They could not have heard this as I did not go to Ron's automotive for any service or inspection, so this is a lieThe Radiator and other repairs were done elsewhere as they were not part of the warranty.Furthermore, said warranty stated “All related repairs must be conducted at our place of business, or at a facility that is approved by our business, in advanceThis warranty is not transferable”.L) The only repairs I have done were non-engine related, and I have proof of that too V (response for E)Mr [redacted] was informed that he does not have a one year warranty, before he faced any problems with his vehicleHe does not want to accept his own unwise decision, regarding the repair of his vehicle.M) I brought in the vehicle several times with complaints which they at best did a band aid repair, or ignored totally VI (response for F)It is true, his invoice was corrected on June 06, He had signed off on a corrected warranty on his invoiceHe was reminded that his warranty was valid within days for used engine.N) Why would I claim this if I had actually signed off on days, this again is a forgeryI signed no such iteration of the document.Our shop has additional day warranty for workmanshipHe was also informed about that.0) They called me after days to FIRST inform me that the warranty was not valid VII (response for G)Mr [redacted] stated that he replaced radiator and water pump at Ron’s Automotive in Yucca valleyWe could perhaps produce video, audio and/or witnesses to substantiate thisHe stated that he went there because it was highly recommendedIf this wasn’t true, why then would Mr [redacted] lie?P)Again, Ron's was snever involvedAnd I have the invoices and testimony of the shop that did VIII (response to H)Mr [redacted] came and complained that he is losing coolantWe checked his vehicle and found out there were leaks from the water pump, which was later discovered to be improperly installed by Ron Automotive based on his statement.Q) I am no mechanic, so I cannot ste thisBut The water pump leak was immediately fixed by the other auto shop, and was not improperly installed at all - again I will have statements from the other shop backing this upA few weeks passed, after this, before he had come back and we checked his vehicle, againThere were leaks around the water pump that we did showed him, while his vehicle was on the hoistHe was also told about his oil leakIt is commonly understood that it is an irresponsible and neglectful act to drive an SUV with a leaky water pumpUnless, you intend to damage the motor.R) see above VIII (I sensor question)Mr [redacted] is not truthful, regarding his sensor wireHis check engine light was not on, for several monthsIf we would have failed to connect his sensor wire, he would have seen the check engine light with drivability problem, or an engine code would have indicated thisHe would not have waited over six monthsWe checked and showed him the severed wire and rat droppings on the engine intakesBut, we did not fix it for himBecause, he appeared disrespectful and he made it apparent that he believed that it is our duty to fix it for free.S) again if they wish to claim I am slandering them this again is slandering my good name, as at no time was I disrespectful to them, and only asked they do the right thing and honor a warranty I paid for IX (response for J)Mr [redacted] ’s statement is not trueIn my opinion, the last place a shop owner/operator wants to be is in courtBecause time is our single assetAlthough, we made every attempt to avoid that and make Mr [redacted] happy, he continuously took advantage of our concern for dispute; whether this be with court battles, our reputation with the Revdex.com, and Bar, and used the threat of these placing us in jeopardy to intimidate us in order to get what he feels he is entitled to.T) No threats were ever made, I am using the tools that are available to me to try to meditate before going to courtWhich are the BAR,Attorney General and the Revdex.com X (response to K)Mr [redacted] ’s contradicting his own statements Previously, he stated that he refused to sign an invoice which confirm there is no warrantyHe was informed of the warranty’s invalidity, verballyHe mentioned in his first complaint, but now, Mr [redacted] is denying that he was told that he does not have a warranty or it was first time became aware of itThis statement is false.U) His word against mine XI (response to L)Mr [redacted] ’s statement cannot be trueWe have been doing business in this small community, since 1980; made up of rather cliquey and anti-business inclined folkWe are the oldest serving business, at this timePerhaps, Mr [redacted] wisest move was not expanding on this “criminal act” he half-heartedly has alleged of us, as any such allegations without evidence could readily, in so doing render him subject to legal recourse concerning libel and/or slanderThough he hasn’t done well to concern himself of these issues, so far, I can at least commend him on refraining on this much.Given the circumstances, defending our reputation for providing quality work to this small and otherwise commerce inhospitable community is a means of survivalDespite how thankless this can be, at times: We love what we do and love where we liveWe do not believe ourselves to be perfect, but we believe that fairness and honesty are integral to all of the work that we do, here.V) I do not believe that they are the victim here The first page is the warranty and clearly states, one year parts and labor, or 12,miles second and third pages are the actual invoices I signed (twice) with no alterations to the documentsThe final fourth page is what Liberty Auto sent me and they have clearly tampered with the document (just scribbled some writing) I would not sign an important document like this it it were hand writtenI would and have asked for a re-print with anything that changed includedI cannot say, but this seems criminal on their part to me.Please contact me ASAP regarding that you received this, it's readable and what to do next [redacted]

Liberty’s response to allegations of wrong doing We have been operating as a business in town for over yearsMr [redacted] came to our shop with an overheating engineWe followed all procedures legally established by the State Bar, by initiating a work order and finding time and effort to diagnose his vehicle’s problem correctlyWe provided him with options available to him at his choosing(All invoices could be provided at your request)Our first recommendation to him was to purchase remanufactured engine with five years, 100,miles’ warrantyOur second recommendation was (#items on list) to rebuild his own engine in our facility and provide him with a year or 12,miles’ warranty (In-house warranty called Global Cherry warranty)Consequently, we provided him a sample copy of the cost and warranty in advanceMr [redacted] agreed with our second recommendation at the beginningThen, after a few days he stated that he could not borrow money to go that routeSubsequently, he chose our 3rd (and in my opinion worst) option in requesting we install a used engine in his vehicleHe was aware of the customary warranty period of used engines being only for a one month periodIn some cases, the junk yard’s warranty is valid for days’ parts or engine replacement, provided the engine failure was not due to customer negligenceSo, we modified the contract to reflect his desire based on his will and budgetary constraints, consistent with a used engine warranty (or junk yard engine warranty as it is commonly referred to.) We provided him with the correct copy of what he was getting, under warrantyAfter the 30-day period passed, we called him and reminded him that his part warranty had endedMr [redacted] alleges that this occurred “months into” the warranty he is under the falsely presumed was in placeAnother month passed, then he came to our shop and explained that his vehicle was experiencing an idling problemWe checked his vehicle and installed a used idle solenoid (we had a used one at the shop for testing) with no chargeof After this, he was coming back for various complaints, including that he stated his vehicle got extremely hot in the neighboring town of “Yucca Valley” so, he drove it to “Ron’s Automotive” (not stopping and towing it)Furthermore, he stated that they installed a radiator and water pump, but his vehicle was still losing water and getting hotAt no charge, we pressure tested his cooling system and found out it had leaks from the newly installed water pumpHe also told us that one of his sensors were not workingWe checked it and the sensor wire was severed, presumably by a ratThere as evidence of rat droppingsWe observed the cost related to checking a vehicle without warranty, againFinally, Mr [redacted] complained that there were oil leaksWe checked and noticed an oil leak all over, particularly the lower area around the engine and transmissionWe cleaned it up and told him that he should drive it a few miles, but making sure he had adequate oil levels, in the process, to determine where the actual leaks wereMr [redacted] came back a few days later and wanted us to fix whatever problem he was having, without chargeThe minute we mentioned the fact that he no longer had a warranty with us, he shouted that he would see us in court We did not understand why he was unable to comprehend his legal and moral obligation to pay for his decision (good or bad.) We issued a work order with the intention to remind him that his warranty was no longer effective, as it was inapplicable to the service option he choseThus, he refused to sign itSo, we removed this statement from the work order and reminded him, verballyHe stated that it was our fault by installing a used engine, even at his requestHe intends to sue us, in courtAlthough, our heart goes to him for his loss due to his poor choice, we acknowledge that as an adult: He should face his mistake and not defame or mischaracterize a local shop, that has an established history of experience, integrity that has good standing within the communityMr [redacted] has an outstanding bill of $(signed invoice) bill with us and a $refund check for the warranty that was not applicable to his choiceWe are willing to hand him his refund check and write off the $bill as uncollectable in order to settle all our issues related to this caseIn addition, we are willing to check/or replace his possible rear engine main seal (not rear bearing) worth approximately $1,(parts& labor) for half cost at $as a good faith effort to help him out at, our discretion, but not as an obligation for his own follyThis offer is only valid for the next days

We have never attempted to intimidate Mr*** for his attempt to seek justiceWe believe court is the proper place to litigate his dispute with usBut, I do not believe Mr*** would accept the court’s decision as any real end to his objections to our establishmentAs an operator of a service based business, the issue of consumer complaints is not new, to meIn my opinion, Mr*** feels that because we serviced his vehicle we owe it to him to make sure his vehicle is trouble free, for the rest of his life, for no chargeOften, consumer complaint comes in two ways: When a consumer feels that they have legitimate issues, they take the matter straight to courtIn some other situations, when a consumer feels that their issues are uncompelling or weakly supported, they will resort to underhanded tactics, such as intimidation, defamation and character assassination of an individual or the shop they are associated withThe complainant is resorting to extortion by forcing a shop, pay for their own mistakeUsually, the shop is more vulnerable to get hurt than an individual, as the effects of unfair and unverified online reviews “hearsay”; without true investigation of the matter could be hurtful for business*** is fully aware of this and utilizing this to its fullest extentMr*** will reject any response other than what he wantsWe have documentation to prove itOver the mere fact that he would allege a shop provided him a one year warranty on an engine, when a junk yard would only warranty it for one month is quite foolishThe subject vehicle was a Ford Explorer XLTPrior to the labor done on his vehicle, Liberty Automotive installed an engine of the same size in a Ford Explorer, for a major insurance companyLiberty did not warranty this workThey were happy with our work II (response to A) Yes, his original engine when it came to our shop had excessive mileage, grinding noise from the timing chain, steam coming from the tail pipe, and oil had mixed with waterOnly the most foolish mechanic would recommend the repair and replacement of the cylinder heads or gasketMr*** observed the discoloration of chemicals, through a process called a “block test,” where we also discovered a stuck thermostatAdditionally, he was told his irresponsible driving from Yucca Valley (miles) with an overheated engine contributed to the demise of his engine. Above all, he was told that it is against our shop policy to do work on the top end of motor under said conditionHe had all the choices we listedHe could have driven/towed his vehicle somewhere else III (response to B & C) We presented to him the possible options at the beginning of the intake procedureMr*** gave us initial authorization to rebuild his own motor in our facilityWhen we removed the engine from his vehiclehe came back and told us that he could not go that route few days laterHe wanted us to install a used engineUnder those circumstances, the conditions of the warranty changed with its costThis is the part that Mr*** does not want to acceptI could get a year part warranty for engine kits from Carquest/Napa auto parts and pass this on to himHowever, my used engine supplier had given me only daysSo, how can any rational person provide him with a one year warranty where they are only granted one month? He was given only the front page of the warranty, when he agreed to have his engine rebuilt in our shop*** did not give us that page back, either, when we asked him to do soThus, he is using that page to extort us for the cost of his mistakeTruthfully, we did not have any other choice than to install a used engine (an undesirable option for us) because, we could not reassemble his own engine with a cracked head and broken gasket, and restore it to any drivable condition without additional, unnecessary expensesOur other recommendation was to install a Jasper engine, as our best stated option with 100,miles or year’s warranty from an engine rebuilder that has repeatedly convinced us of their quality and workmanshipDue to the mere fact that he did not have the money to do the right thing, he elected to make the least wise decisionIs it ours to make up for his mistake? IV (response D) In my opinion, Mr***’s statements regarding the warranty are manufactured as a means of leverage to extort money from usMr*** initialed the invoice to be corrected, when he picked up his vehicleA few days later, on June 06, His work order was corrected and a copy was provided to himHe was asked to come back and get his refund check for a sum of $in personThe address on the warranty was of a former office of the company, which has been changed, as the ownership of the real property has been changedBut the same entity owns the current businessLast I have checked, businesses can change their address, lawfully with no fuss being made of itLiberty Automotive is responsible for Mr***’s assumed warranty regardlessLiberty Automotive concluded in best case, Mr***’s assumed warranty is null and void for two reasons: The first is that it was not intended and/or was not applicable for used engineThe second is that, provided the warranty is valid, the warranty given to him stated that “the warranty does not cover engine failure related to: Overheating, lack of maintenance or neglect.” Mr*** overheated his new engine and has driven to Ron’s Automotive (based on his own statements, made in front of myself, our staff & technician on site at the time) to install a radiator and water pump without calling us first (Consumer complaint requirement) The excessive overheating had caused his engine tag(heat tag) stamped by supplier melted awayUnder that condition engine warranty is null and void due to neglect or abuse Furthermore, said warranty stated “All related repairs must be conducted at our place of business, or at a facility that is approved by our business, in advanceThis warranty is not transferable” V (response for E) Mr*** was informed that he does not have a one year warranty, before he faced any problems with his vehicleHe does not want to accept his own unwise decision, regarding the repair of his vehicle VI (response for F) It is true, his invoice was corrected on June 06, He had signed off on a corrected warranty on his invoiceHe was reminded that his warranty was valid within days for used engineOur shop has additional day warranty for workmanshipHe was also informed about that VII (response for G) Mr*** stated that he replaced radiator and water pump at Ron’s Automotive in Yucca valleyWe could perhaps produce video, audio and/or witnesses to substantiate thisHe stated that he went there because it was highly recommendedIf this wasn’t true, why then would Mr*** lie? VIII (response to H) Mr*** came and complained that he is losing coolantWe checked his vehicle and found out there were leaks from the water pump, which was later discovered to be improperly installed by Ron Automotive based on his statementA few weeks passed, after this, before he had come back and we checked his vehicle, againThere were leaks around the water pump that we did showed him, while his vehicle was on the hoistHe was also told about his oil leakIt is commonly understood that it is an irresponsible and neglectful act to drive an SUV with a leaky water pumpUnless, you intend to damage the motor VIII (I sensor question) Mr*** is not truthful, regarding his sensor wireHis check engine light was not on, for several monthsIf we would have failed to connect his sensor wire, he would have seen the check engine light with drivability problem, or an engine code would have indicated thisHe would not have waited over six monthsWe checked and showed him the severed wire and rat droppings on the engine intakesBut, we did not fix it for himBecause, he appeared disrespectful and he made it apparent that he believed that it is our duty to fix it for free IX (response for J) Mr***’s statement is not trueIn my opinion, the last place a shop owner/operator wants to be is in courtBecause time is our single assetAlthough, we made every attempt to avoid that and make Mr*** happy, he continuously took advantage of our concern for dispute; whether this be with court battles, our reputation with the Revdex.com, and Bar, and used the threat of these placing us in jeopardy to intimidate us in order to get what he feels he is entitled to X (response to K) Mr***’s contradicting his own statements Previously, he stated that he refused to sign an invoice which confirm there is no warrantyHe was informed of the warranty’s invalidity, verballyHe mentioned in his first complaint, but now, Mr*** is denying that he was told that he does not have a warranty or it was first time became aware of itThis statement is false XI (response to L) Mr***’s statement cannot be trueWe have been doing business in this small community, since 1980; made up of rather cliquey and anti-business inclined folkWe are the oldest serving business, at this timePerhaps, Mr*** wisest move was not expanding on this “criminal act” he half-heartedly has alleged of us, as any such allegations without evidence could readily, in so doing render him subject to legal recourse concerning libel and/or slanderThough he hasn’t done well to concern himself of these issues, so far, I can at least commend him on refraining on this muchGiven the circumstances, defending our reputation for providing quality work to this small and otherwise commerce inhospitable community is a means of survivalDespite how thankless this can be, at times: We love what we do and love where we liveWe do not believe ourselves to be perfect, but we believe that fairness and honesty are integral to all of the work that we do, here

Liberty’s response to allegations of wrong doing.   We have been operating as a business in town for over 30 years. Mr. [redacted] came to our shop with an overheating engine. We followed all procedures legally established by the State Bar, by initiating a work order and finding time and effort...

to diagnose his vehicle’s problem correctly. We provided him with 4 options available to him at his choosing. (All invoices could be provided at your request). Our first recommendation to him was to purchase remanufactured engine with five years, 100,000 miles’ warranty. Our second recommendation was (#4 items on list) to rebuild his own engine in our facility and provide him with a 1 year or 12,000 miles’ warranty (In-house warranty called Global Cherry warranty). Consequently, we provided him a sample copy of the cost and warranty in advance. Mr. [redacted] agreed with our second recommendation at the beginning. Then, after a few days he stated that he could not borrow money to go that route. Subsequently, he chose our 3rd (and in my opinion worst) option in requesting we install a used engine in his vehicle. He was aware of the customary warranty period of used engines being only for a one month period. In some cases, the junk yard’s warranty is valid for 90 days’ parts or engine replacement, provided the engine failure was not due to customer negligence. So, we modified the contract to reflect his desire based on his will and budgetary constraints, consistent with a used engine warranty (or junk yard engine warranty as it is commonly referred to.) We provided him with the correct copy of what he was getting, under warranty. After the 30-day period passed, we called him and reminded him that his part warranty had ended. Mr. [redacted] alleges that this occurred “4 months into” the warranty he is under the falsely presumed was in place. Another month passed, then he came to our shop and explained that his vehicle was experiencing an idling problem. We checked his vehicle and installed a used idle solenoid (we had a used one at the shop for testing) with no charge. 1 of 2 After this, he was coming back for various complaints, including that he stated his vehicle got extremely hot in the neighboring town of “Yucca Valley” so, he drove it to “Ron’s Automotive” (not stopping and towing it). Furthermore, he stated that they installed a radiator and water pump, but his vehicle was still losing water and getting hot. At no charge, we pressure tested his cooling system and found out it had leaks from the newly installed water pump. He also told us that one of his sensors were not working. We checked it and the sensor wire was severed, presumably by a rat. There as evidence of rat droppings. We observed the cost related to checking a vehicle without warranty, again. Finally, Mr. [redacted] complained that there were oil leaks. We checked and noticed an oil leak all over, particularly the lower area around the engine and transmission. We cleaned it up and told him that he should drive it a few miles, but making sure he had adequate oil levels, in the process, to determine where the actual leaks were. Mr. [redacted] came back a few days later and wanted us to fix whatever problem he was having, without charge. The minute we mentioned the fact that he no longer had a warranty with us, he shouted that he would see us in court.  We did not understand why he was unable to comprehend his legal and moral obligation to pay for his decision (good or bad.) We issued a work order with the intention to remind him that his warranty was no longer effective, as it was inapplicable to the service option he chose. Thus, he refused to sign it. So, we removed this statement from the work order and reminded him, verbally. He stated that it was our fault by installing a used engine, even at his request. He intends to sue us, in court. Although, our heart goes to him for his loss due to his poor choice, we acknowledge that as an adult: He should face his mistake and not defame or mischaracterize a local shop, that has an established history of experience, integrity that has good standing within the community. Mr. [redacted] has an outstanding bill of $244.00 (signed invoice) bill with us and a $350.00 refund check for the warranty that was not applicable to his choice. We are willing to hand him his refund check and write off  the $244.00 bill as uncollectable in order to settle all our issues related to this case. In addition, we are willing to check/or replace his possible rear engine main seal (not rear bearing) worth approximately $1,000.00 (parts& labor) for half cost at $500.00 as a good faith effort to help him out at, our discretion, but not as an obligation for his own folly. This offer is only valid for the next 30 days.

MESSAGE FROM CONSUMER: I am rejecting this response because:First of all I am retaining all these records to be available in court as they have forced my hand at this point, and I have no other recourse to seek the truth and make this right.We have never attempted to intimidate Mr. [redacted] for his attempt to seek justice. We believe court is the proper place to litigate his dispute with us. But, I do not believe Mr. [redacted] would accept the court’s decision as any real end to his objections to our establishment.As an operator of a service based business, the issue of consumer complaints is not new, to me. In my opinion, Mr. [redacted] feels that because we serviced his vehicle we owe it to him to make sure his vehicle is trouble free, for the rest of his life, for no charge.1A) I have only asked and seeked to have them honor their 1 year warranty. nothing more.Often, consumer complaint comes in two ways: When a consumer feels that they have legitimate issues, they take the matter straight to court. In some other situations, when a consumer feels that their issues are uncompelling or weakly supported, they will resort to underhanded tactics, such as intimidation, defamation and character assassination of an individual or the shop they are associated with. The complainant is resorting to extortion by forcing a shop, pay for their own mistake.Usually, the shop is more vulnerable to get hurt than an individual, as the effects of unfair and unverified online reviews “hearsay”; without true investigation of the matter could be hurtful for business. [redacted] is fully aware of this and utilizing this to its fullest extent.Mr. [redacted] will reject any response other than what he wants. We have documentation to prove it. Over the mere fact that he would allege a shop provided him a one year warranty on an engine, when a junk yard would only warranty it for one month is quite foolish.A) I have the signed one year warranty. end of story. This is the ONLY reason I agreed to have them do the workThe subject vehicle was a 2003 Ford Explorer XLT. Prior to the labor done on his vehicle, Liberty Automotive installed an engine of the same size in a 2007 Ford Explorer, for a major insurance company. Liberty did not warranty this work. They were happy with our work.                                     �...⇄                   II                     ...⇄ (response to A)Yes, his original engine when it came to our shop had excessive mileage, grinding noise from the timing chain, steam coming from the tail pipe, and oil had mixed with water. Only the most foolish mechanic would recommend the repair and replacement of the cylinder heads or gasket.B) Now I know he is not telling the truth, as there was no timing chain issue on the old engine, this is a flaw of the engine he just put in. They showed me an open engine that appeared to have sand in it and said that I need to replace the engine. And not being a mechanic put my trust in them.Mr. [redacted] observed the discoloration of chemicals, through a process called a “block test,” where we also discovered a stuck thermostat. Additionally, he was told his irresponsible driving from Yucca Valley (15 miles) with an overheated engine contributed to the demise of his engine.                                                    ...⇄ all, he was told that it is against our shop policy to do work on the top end of motor under said condition. He had all the choices we listed. He could have driven/towed his vehicle somewhere else.C) if it was against shop policy why did they do this? they should have refused to do anything at this point but they did not.                                      ...⇄                        III               �...⇄ (response to B & C)We presented to him the 4 possible options at the beginning of the intake procedure. Mr. [redacted] gave us initial authorization to rebuild his own motor in our facility. When we removed the engine from his vehicle. he came back and told us that he could not go that route few days later.He wanted us to install a used engine. Under those circumstances, the conditions of the warranty changed with its cost. This is the part that Mr. [redacted] does not want to accept. I could get a 1 year part warranty for engine kits from Carquest/Napa auto parts and pass this on to him. However, my used engine supplier had given me only 30 days. So, how can any rational person provide him with a one year warranty where they are only granted one month?D) the warranty did not change at all, he even admitted to me that he made a mistake and was on medication when he gave me the warranty. But that still doesn't make the warranty void.He was given only   the front page of the warranty, when he agreed to have his engine rebuilt in our shop.E) I only have one page because that was all they gave me, if they had given me anything else I would have known, but they admit right here that they hid that from me.Schoenberg did not give us that page back, either, when we asked him to do so. Thus, he is using that page to extort us for the cost of his mistake.F) they never asked for any paperwork back and this was my copy not theirs.Truthfully, we did not have any other choice than to install a used engine (an undesirable option for us) because, we could not reassemble his own engine with a cracked head and broken gasket, and restore it to any drivable condition without additional, unnecessary expenses.Our other recommendation was to install a Jasper engine, as our best stated option with 100,000 miles or 3 year’s warranty from an engine rebuilder that has repeatedly convinced us of their quality and workmanship. Due to the mere fact that he did not have the money to do the right thing, he elected to make the least wise decision. Is it ours to make up for his mistake?G) They still proceeded to do so.                                      �...⇄                          IV              ...⇄ (response D)In my opinion, Mr. [redacted]’s statements regarding the warranty are manufactured as a means of leverage to extort money from us. Mr. [redacted] initialed the invoice to be corrected, when he picked up his vehicle. A few days later, on June 06, 2016. His work order was corrected and a copy was provided to him. He was asked to come back and get his refund check for a sum of $310.00 in person.H) Now they are slandering me and calling me an extortionist?  They never asked for this to happen, and I bought a year warranty why would I give that up? And this is where I alleged, not stated that they were committing a criminal act (I reserve the right to withhold the particular evidence I have here as it will be used in court)The address on the warranty was of a former office of the company, which has been changed, as the ownership of the real property has been changed. But the same entity owns the current business. Last I have checked, businesses can change their address, lawfully with no fuss being made of it. Liberty Automotive is responsible for Mr. [redacted]’s assumed warranty regardless.I) But they flat out refused to give me information so I could establish any communication with said business. And in a search for the "entity" none was apparent. They withheld this information from me nevertheless.Liberty Automotive concluded in best case, Mr. [redacted]’s assumed warranty is null and void for two reasons: The first is that it was not intended and/or was not applicable for used engine. The second is that, provided the warranty is valid, the warranty given to him stated that “the warranty does not cover engine failure related to: Overheating, lack of maintenance or neglect.”J) I have proof that the engine is failing neither due to overheating or to neglect.Mr. [redacted] overheated his new engine and has driven to Ron’s Automotive (based on his own statements, made in front of myself, our staff & technician on site at the time) to install a radiator and water pump without calling us first (Consumer complaint requirement) The excessive  overheating  had caused his engine tag(heat tag) stamped by supplier melted away. Under that condition engine warranty is null and void due to neglect or abuse.K) They could not have heard this as I did not go to Ron's automotive for any service or inspection, so this is a lie. The Radiator and other repairs were done elsewhere as they were not part of the warranty.Furthermore, said warranty stated “All related repairs must be conducted at our place of business, or at a facility that is approved by our business, in advance. This warranty is not transferable”.L) The only repairs I have done were non-engine related, and I have proof of that too.                                                                         V                                       �...⇄ (response for E)Mr. [redacted] was informed that he does not have a one year warranty, before he faced any problems with his vehicle. He does not want to accept his own unwise decision, regarding the repair of his vehicle.M) I brought in the vehicle several times with complaints which they at best did a band aid repair, or ignored totally.                                    ...⇄       VI                                 ...⇄             (response for F)It is true, his invoice was corrected on June 06, 2016. He had signed off on a corrected warranty on his invoice. He was reminded that his warranty was valid within 30 days for used engine.N) Why would I claim this if I had actually signed off on 30 days, this again is a forgery. I signed no such iteration of the document.Our shop has additional 90 day warranty for workmanship. He was also informed about that.0) They called me after 90 days to FIRST inform me that the warranty was not valid.                                                                       VII  �...⇄ (response for G)Mr. [redacted] stated that he replaced radiator and water pump at Ron’s Automotive in Yucca valley. We could perhaps produce video, audio and/or witnesses to substantiate this. He stated that he went there because it was highly recommended. If this wasn’t true, why then would Mr. [redacted] lie?P)Again, Ron's was snever involved. And I have the invoices and testimony of the shop that did.                                          ...⇄ (response to H)Mr. [redacted] came and complained that he is losing coolant. We checked his vehicle and found out there were leaks from the water pump, which was later discovered to be improperly installed by Ron Automotive based on his statement.Q) I am no mechanic, so I cannot ste this. But The water pump leak was immediately fixed by the other auto shop, and was not improperly installed at all - again I will have statements from the other shop backing this upA few weeks passed, after this, before he had come back and we checked his vehicle, again. There were leaks around the water pump that we did showed him, while his vehicle was on the hoist. He was also told about his oil leak. It is commonly understood that it is an irresponsible and neglectful act to drive an SUV with a leaky water pump. Unless, you intend to damage the motor.R) see above                                     �...⇄                        VIII               ...⇄ (I sensor question)Mr. [redacted] is not truthful, regarding his sensor wire. His check engine light was not on, for several months. If we would have failed to connect his sensor wire, he would have seen the check engine light with drivability problem, or an engine code would have indicated this. He would not have waited over six months. We checked and showed him the severed wire and rat droppings on the engine intakes. But, we did not fix it for him. Because, he appeared disrespectful and he made it apparent that he believed that it is our duty to fix it for free.S) again if they wish to claim I am slandering them this again is slandering my good name, as at no time was I disrespectful to them, and only asked they do the right thing and honor a warranty I paid for.                                      ...⇄                      IX                  ...⇄ (response for J)Mr. [redacted]’s statement is not true. In my opinion, the last place a shop owner/operator wants to be is in court. Because time is our single asset. Although, we made every attempt to avoid that and make Mr. [redacted] happy, he continuously took advantage of our concern for dispute; whether this be with court battles, our reputation with the Revdex.com, and Bar, and used the threat of these placing us in jeopardy to intimidate us in order to get what he feels he is entitled to.T) No threats were ever made, I am using the tools that are available to me to try to meditate before going to court. Which are the BAR,Attorney General and the Revdex.com.                                  �...⇄                     X                   �...⇄ (response to K)Mr. [redacted]’s contradicting his own statements.  Previously, he stated that he refused to sign an invoice which confirm there is no warranty. He was informed of the warranty’s invalidity, verbally. He mentioned in his first complaint, but now, Mr. [redacted] is denying that he was told that he does not have a warranty or it was first time became aware of it. This statement is false.U) His word against mine.                                                                  ...⇄ (response to L)Mr. [redacted]’s statement cannot be true. We have been doing business in this small community, since 1980; made up of rather cliquey and anti-business inclined folk. We are the oldest serving business, at this time. Perhaps, Mr. [redacted] wisest move was not expanding on this “criminal act” he half-heartedly has alleged of us, as any such allegations without evidence could readily, in so doing render him subject to legal recourse concerning libel and/or slander. Though he hasn’t done well to concern himself of these issues, so far, I can at least commend him on refraining on this much.Given the circumstances, defending our reputation for providing quality work to this small and otherwise commerce inhospitable community is a means of survival. Despite how thankless this can be, at times: We love what we do and love where we live. We do not believe ourselves to be perfect, but we believe that fairness and honesty are integral to all of the work that we do, here.V) I do not believe that they are the victim here.  The first page is the warranty and clearly states, one year parts and labor, or 12,000 miles second and third pages are the actual invoices I signed (twice) with no alterations to the documents. The final fourth page is what Liberty Auto sent me and they have clearly tampered with the document (just scribbled some writing) I would not sign an important document like this it it were hand written. I would and have asked for a re-print with anything that changed included. I cannot say, but this seems criminal on their part to me.Please contact me ASAP regarding that you received this, it's readable and what to do next. [redacted]