Liberty Buick

This is in response to Mr. [redacted]’s subsequent complaint from February 20, 2014.  Mr. [redacted] spoke with a manager of Liberty Buick that indicated he would provide the navigation cd and attempt to get him 3 months free Onstar.  We provided the navigation CD and the free Onstar subscription.  However, pursuant to his request that we do not contact him, we have been unable to actually fulfill that subscription.  Our manager discussed the dashboard with him at that time and he indicated he was ok with it as it is.  This vehicle was traded to us a used 2007 Escalade with over 70,000 miles.  Mr. [redacted] has accused of us of lying and misrepresenting this transaction.  Semantics aside, we promised a cd and subscription, which we did not have to do and delivered a cd and subscription as promised.  We can all twist words; however the entirety of the transaction remains the same.  The vehicle had a cracked dashboard.  We re-condition all of our used vehicles for re-sale in a manner we believe is most appropriate for the year and mileage of the vehicle.  We do not attempt to make our used vehicles brand new as most of our customers do not have that expectation.  They wouldn’t want to spend the money to make their used vehicle new nor would they want to pay the price a used vehicle made to be like new would cost.  Unfortunately, this means not every scratch, dent or ding in a vehicle is repaired.  Since this was a 2007 Escalade with a cracked dashboard, a part that is no longer manufactured and available for order from General Motors, the appropriate repair is to either attempt to repair it or to cover it.  Since we have not had great success with repairing dashboards we chose to cover the dashboard.  The cover was obvious at the time of purchase.  Many of our customers purchase similar custom covers from us to protect their new vehicles from the sun, as well as keep their interiors cooler, since the mat doesn’t absorb heat.  The replacing of a dashboard is an over $1,000 repair.  Most of our customers would not have wanted to pay an additional $1,000 for a 70,000 mile vehicle.  If this were important to Mr. [redacted] he should have expressed that earlier.  The dashmat in question was not bolted down, but merely adhered with Velcro and could easily have been lifted or removed for inspection.  We don’t appreciate being threatened.  We know the internet provides people the ability to say anything about a business regardless of facts.  However, we believe Liberty Buick’s reputation as a dealership and business is not going to be held hostage by individuals whose intent is to clearly use the internet as leverage and not as an honest forum.

Dear Revdex.com;
This response upsets me even more because once again Liberty Buick is lying. Tim found the car, secured the cashiers check and the purchase was all completed on the same day. So the excuse they submitted in this response is a lie. There was no reason to run my credit. The finance person had the check in hand when he required me to sign the credit application.  So it appears the credit check was done by mistake just as the pulling of the letters were.  Mistakes like these can be costly to a valued credit score and as stated before I worked very hard to obtain my high credit score.  It appears to me that Liberty is trying to cover up a business practice that is not in the best interest of their so called valued customers.
 
PLEASE GO BACK AND LOOK AT THE DATES OF THE TRANSACTION AND CASHIERS CHECK.
 
Thank you,

Dear Mr. [redacted],  Hopefully after our conversation today and recieving your touch up paint we have everything resolved.  Thank you for bringing this to my attention, here at Liberty Buick we strive for customer satisfaction.  If you need anything else in the future...

please feel free to call me direct.  Again, I apologize for any inconvience this may have caused.Thanks you,[redacted]General Sales Manager

I recently had my 2008 Buick Enclave towed in and serviced at the Liberty Buick where I purchased my Enclave several months ago. I wasn't happy that my Enclave needed to be towed to the dealership with only 33,000 miles on it, but after arriving and meeting up with Mr. [redacted], my mind was put at ease that I would be taken care of. Oh, and did I mention the service department was already closed and [redacted] took care of me anyway. Mr [redacted] did just that. He took care of the issue with the car and an issue that I didn't even know about along with any recalls that it may have had. All of this was accomplished in less than 24 hours and covered under warranty with minimal out of pocket expense. Very pleased with the entire staff at Liberty Buick and will not hesitate to bring my Enclave back should I need to.

Review: I purchased a used car from Liberty Buick in April of 2014. There was some places that needed touch up paint on the car. Part of the purchase deal was that I would be furnished with the touch up paint. It is the middle of June and I have not received the paint yet. I have called and asked several times about the paint. I get answers from it was sent to I'll check on it. Today I called the parts dept. and was told that they have negative one and that they will order another one. It will be here in about a week. Is that more run around like before? I will never recommend this business to anyone looking to purchase a new or used vehicle if this their way of keeping their part of the deal.Desired Settlement: I would like to have my touch up paint.

Business

Response:

Dear Mr. [redacted], Hopefully after our conversation today and recieving your touch up paint we have everything resolved. Thank you for bringing this to my attention, here at Liberty Buick we strive for customer satisfaction. If you need anything else in the future please feel free to call me direct. Again, I apologize for any inconvience this may have caused.Thanks you,[redacted]General Sales Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My visit with [redacted] was exceptionally wonderful! He gave me faith in getting what I truly wanted when I didn't have any, came in on his day off,(which is service within itself, and gave me options within reality of my budget with no pressure. I've never been so satisfied with a dealer ever and you can guarantee I would recommend him to anyone whose looking for a vehicle. Keep up the fantastic work [redacted], you're the best!!

Review: I went to Liberty Buick on June 15, 2014. My sales Guy was [redacted]. I was trading in a Honda CRV 2012 and had a [redacted] loan approval with me at 7.99. I was told by [redacted] my credit score was 538 and so all he could offer me was a payment of 629.51. The interest rate not disclosed by [redacted] was 11.74. [redacted] was left me in his office and spent just total of around 10 minutes with me. He would come in say I don't know [redacted] do you have any cash. Finally he said it doesn't look good, I don't think we can do it! Then when starting to leave said ..wait can do this but we need cash. I had to give a post dated check for $1000. Later during signing with finance was told I didn't need the cash, but payment would be higher. Later I received mail from the credit company stating my credit score was 609. When I called the sales man he was Surprised by this. I then complained to upper management [redacted], but nothing was done. They had me drive out for second key and this was nightmare. sold me overpriced vehicle that had been used as rental, but was told by [redacted] car had only one owner. At dealership when complaining about rate was laughed at by manager " you signed" then was told we will get you floor mats since vehicle came with none. Was told couldn't budge on price and now have loan for 31881 on a 2013 Ford Edge with 43000 mile on it. Mislead .. lied to and never offer option to return the vehicle or remorse etc.

I also discovered warranty added to the back of loan which I didn't authorize so have sent in cancelation. Was rudely told this will not effect payment and pretty much I'm stupid.

Because of this incident my credit was effected! Libety Buick pulled credit over 7 x after car already purchased. again didn't have permission so now my credit suffers and I'm stuck with a payment of 629.51 .

Any action that can me taken if not to help me but help future clients from being lied to about their credit score.. warranty fee. vehicle price. etc.

Thank You

[redacted].[redacted]Desired Settlement: I would like liberty Buick to return the vehicle they sold me. I can have another dealership honor my [redacted] Auto loan approval since Liberty Buick doesn't sell Ford products. This vehicle does not get the gas mileage promised. I average 17 miles per gallon vs my Honda CRV at 24 miles per gallon..

I live in Scottsdale so thought would get great deal in Peoria. So free service wouldn't benefit me.

Thank you

Business

Response:

I am so sorry to hear about your recent experience. Here at Liberty Buick we strive to to keep everybody 100% satisfied. Please understand when using a bank preapproval there are many stipulations this can change the rate, term and cash down. The Dealer and customer must follow these programs that are availabe through the bank. When we pull from a credit bureau there are two scores given and there is more then one credit bureau. Credit scores can also change on a regular basis. I would like to hear more about the way the pricing was done. Could you please contact me at ###-###-####. I would like to set up a meeting in person which we have not done yet. I want to go over the situation and try to resolve this for you. We try to help and make all of our customers very happy and very satisfied. Thank you [redacted]General Sales Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although I appreciate the gesture to meet it appears [redacted] is still making excuses and doesn't address my complaint! One suggestion might be for him to produce the credit bureau data which showed a fico score in the low 500's. I have the actual letter which was mailed to me showing my credit score in the 600's! [redacted] said my [redacted] offer was invalid since score in low 500's! Nobody from Liberty Buick discussed rated with me! Please ask liberty Buick to address each issue in my complaint. I prefer to handle this matter through the BBC as this dealership has been dishonest.

After looking online for several used vehicles in the area, I found a nice looking vehicle with this dealer. shortly after engaging the dealer the vehicles where placed on stop sale. I was told it would be about a week before the vehicles would be ready for sale. I informed the sales associates that I would halt my search and purchase when the vehicle was available. after several weeks of not being kept in the loop I received an email from a "Sales Manager" who will not be named on this review. he asked about my experience and I was honest in my assessment, following that I was contacted by an [redacted]. so a day or so later I went to the lot with my sister to look at what was there and make a purchase. I was shown a vehicle I wasnt a huge fan of but was willing to purchase anyways. however the vehicle had a some small damage on the driver side in the rear. when I asked will that be fixed before purchase I went from being a customer to a bother... she misquoted me on the price and made every request I had seem like such a hassle. (an engine flush, the crack in the body fixed, and the oxidation on the headlights fixed). after being asked to wait while she left the room, I hear the sales associate in the cubical next door harass a client about not wanting the financing. the conversation got kind of intense and there was yelling. I had an emergency come up and had to leave before she returned. instead of asking me were my sister and I ok, I received several disrespectful emails from her. after reading these I asked the sales Manager who was his supervision and that I didn't want to speak to [redacted] again. he simply blew off my request. I was completely disrespected along with my sister when all I wanted was to purchase a car It was explained to me that she was doing me "favors" instead of doing business.. attached to her emails are a quote "let me earn your trust then your business" she squandered both

Review: I am writing on behalf of my 79 year old parents that were coerced into buying a used car (high pressured) when they had no intentions to buy a car and were at the service dept for air in their tire on 11/23/13. My dad asked at least 2 times what the price of the car they were showing them was and they kept stating that they would eventually get to it. Once they had my parents in the finance office, my dad told them that he didn't have all his financial information and would have to get back to them, but the finance manager told them it was ok that they didn't need it. Of course, a high pressure tactic to get them to sign and not give them a chance to go home and change their mind. My dad also stated that he usually checks Kelly's Blue Book on a trade-in and a new car, but the sales manager told him that those prices are never accurate. They pay higher prices at the auctions than are on Kelly Blue Book which is deceptive and forcing my parents to sign without any reason to leave and change their mind. Even though my mom and dad did not want a new car, they were put into a car too expensive for their budget. They live on social security of $1700 a month. But Liberty Buick put them in a car with a retail price $11,000.00 more than the fair market value in excellent condition for the 2012 Buick LaCrosse. The payments would be $500 a month for 6 years. Two days after (11/25), my father called Liberty Buick and asked to cancel the deal and the finance manager said "no". Chase Bank denied the loan but Liberty Buick kept that information from my parents and instead somehow financed the same contract with Bank of America. Since it is not possible for someone that only makes $1700 a month on social security to have a $500.00 a month car payment, we suspect that Liberty Buick inflated my parents income to get the loan approved.

In the meantime, my parents were on vacation for 10 days to see their kids and then returned on 12/4. They went back into the dealership begging to get them out of the loan that they knew they could not afford. Liberty Buick told my dad they no longer had his 2007 Buick Lucerne that they used as a trade-in and therefore, their only option would be to get a different car for them. They then told my dad they found a 2010 Buick Lacrosse that was a cheaper car from the Internet (it really had been on their lot since early Oct). Their inflated "cheaper" retail price of the car was inflated by $7000.00 - $8000.00 over fair market retail for excellent condition and made the contract only $5000.00 less than the 1st contract with $400 a month payments. This 2010 car also is a sports model with high speed performance tires that is not practical for my 79 year old parents. Again, the payments are too much for my parents to afford and they were never given a chance to back out of the deal. Instead everyone involved at Liberty Buick was more interested in their huge commission and profit then what was best for my parents. Also, just to note that my parents never intended to look at any cars or buy a car.

We have tried for over 2 weeks since we found out about my parents car deals to contact [redacted], the General Manager at Liberty Buick with no response. I sent an email and followed up with a certified letter on 12/31/2013 with no response from [redacted]. I called the dealership to talk with [redacted] on 1/3/2014. She was unavailable and she never returned my call. We had a good friend and owner of another car dealership call her on 1/6/2014 and adviced her to "unwind" the deal and to talk to the son. I again called on 1/8 and my sister called on 1/9. All phone calls were not returned by [redacted], except for my friend the car dealer. Also, we walked into the dealership today on 1/13/2014 since my sister and I flew to Arizona to deal with this issue. [redacted] had been at the dealership and after asking who was wanting to see her, she was suddenly no longer there. She has managed to avoid talking to us for over 2 weeks. Our parents have given my sister and I permission to handle this deal as the stress is too much for my parents and their bad health. This whole deal was unethical business practices and financial exploitation of an elderly couple as well as possible fraud.Desired Settlement: At a minimum, we want the price of my parent's 2007 Buick Lucerne that was in perfect condition that they traded for 11,500.00 and Liberty Buick sold after my dad's first attempt at trying to get them to cancel the contract and give him his car back. We want the $1300 for the cancelation of their 2007 Buick extended warranty that was applied to the contract and the $1000.00 cash down payment also applied on the contract. We reserve to ask for additional damages. It has been very stressful and has affected my parents health. My sister and myself have spent weeks on this issue and had to take vacation from our jobs to fly down to Arizona to deal with this matter.

Review: I am besides myself regarding my experience with Liberty Buick and I want as many people to know about it! I bought my vehicle from them at a tent sale. The sales person I had been spea**ng with was of course very nice over the phone and even at the time of purchase. I have to say, ** love the fact the sales manager tells me that they are losing money on this car and cannot budge from the as**ng price, but then they came down about another 1,000 from the price. I can say that I was happy with the deal and felt that it was fair. Since I am expressing my feelings for the situation dealing with Liberty, I might as well mention how uncomfortable the experience was when we went through financing with the finance person. He was able to try and make me and my wife feel like is and speak down to us while attempting his aggressive sales pitch on GAP insurance. He might as well have told us we were stupid for net getting it. Anyway this is not even the reason for my complaint. The CD was missing for the navigation system, a huge reason I liked the vehicle, also the second key was missing, he told me no problem, they were back at the dealership and he would mail them to me. I got the key but no CD. This was on on November 15th 2013. I called and here starts the run around.... I needed to call GM to get this. I call GM and they tell me they only release these to dealerships. I call the dealership, my sales person explains that is not correct and if they charge me, he will reimburse me. I call again and get the same response from GM. I call my sales person, he says he will get it for me and I should have it in 2 weeks. I wish I tracked all calls with dates, but I did not. If I need to I can go online and get my cell phone records though. After a few weeks - I call him, he does not call me!! and I ask where the CD is, he tells me he cant believe that it has not come and he will escalate this. I call him again to follow up and he tells me it was ordered and it is a $300 CD and if he has to pay for it himself he will because he wants to take care of me! Okay! He says he will have it in about 7-10 days and then call me to come get it. This was about 3 plus weeks ago. Guess what no call from Liberty. So I get a free 3 month trial of On star with my vehicle, but cant use the most important feature for me, because I have no navigation system!

To put the cherry on top of this mess, the vehicle came with a nice dash mat. The sales person even points it out at the time of the sale, he states how nice it is and how they left it in for me. This is totally my bad, and take responsibility for not pulling it totally off the dash and inspecting the dash. The first time I wash the vehicle and remove the dash mat there is a huge crack in the dash. The **cker is that in the door panel I see the receipt for the dash mat. The dealership knew there was a crack in the dash and covered it up with the dash and never said anything. Again this is my mistake for not doing a full inspection. But since they have failed to provide my navigation CD, I might as well publish all of my concerns.Desired Settlement: I would like the CD for my navigation system and another 3 months free on Star subscription to utilize the service fully. I would also like my dash replaced. I am sure they will say no to the dash, but this gives Liberty the opportunity to make this horrible situation right and avoid me from expressing to everyone I know, via all social medias, and any other way I can think of to spread the word about my experience with Liberty.

Business

Response:

Dear Mr. [redacted],

First of all, I would like to apologize for the inconvience. I'm glad we were able to resolve this issue today over the phone. I was not aware of the situation until I had seen your email. I went ahead and ordered you a navigation disc and it will be shipped directly to your address on file. You should be recieving it within the next couple of days. I encourage you to notify me if it has not arrived by the end of next week. Here at Liberty Buick we strive for 100% customer satisfaction with each and every person. If you need anything in the future, please do not hesitate to contact me directly via email or by telephone. Once again, I apologize for any delay and we thank you for both your understanding and your business.

With regards,

General Sales Manager

Liberty Buick

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Why lie about your response? You state in your response on 2/18 that you will order me a disc and have

"I went ahead and ordered you a navigation disc and it will be shipped directly to your address on file. You should be receiving it within the next couple of days. I encourage you to notify me if it has not arrived by the end of next week." I spoke to [redacted] on 2/17 and he said he had the disc and he would send it via fed ex to me on Tuesday. I gave him my business address to send it to. It came delivered by Fed ex on Wednesday as discussed. So why would you write a lie to the Revdex.com about how you resolved my complaint? It reinforces my dissatisfaction about the dishonesty of selling me a cracked vehicle with a cracked dashboard and covering it up with a dash mat and not disclosing the crack during the sale of the vehicle. So at minimum, to resolve my complaint, you need to replace my dash and offer me a similar vehicle to drive during this repair.

If this is not the resolution to my complaint, then I am sure there are other organizations that would like to hear about my experience dealing with Liberty Buick, like the rip off report dot com - consumer affairs - the AG office - Edmunds review - yelp - to name a few.

Please do not contact me via phone, I am not interested in anything you have to say, other than scheduling an appointment to replace the dash

Regards,

Business

Response:

This is in response to Mr. [redacted]’s subsequent complaint from February 20, 2014. Mr. [redacted] spoke with a manager of Liberty Buick that indicated he would provide the navigation cd and attempt to get him 3 months free Onstar. We provided the navigation CD and the free Onstar subscription. However, pursuant to his request that we do not contact him, we have been unable to actually fulfill that subscription. Our manager discussed the dashboard with him at that time and he indicated he was ok with it as it is. This vehicle was traded to us a used 2007 Escalade with over 70,000 miles. Mr. [redacted] has accused of us of lying and misrepresenting this transaction. Semantics aside, we promised a cd and subscription, which we did not have to do and delivered a cd and subscription as promised. We can all twist words; however the entirety of the transaction remains the same. The vehicle had a cracked dashboard. We re-condition all of our used vehicles for re-sale in a manner we believe is most appropriate for the year and mileage of the vehicle. We do not attempt to make our used vehicles brand new as most of our customers do not have that expectation. They wouldn’t want to spend the money to make their used vehicle new nor would they want to pay the price a used vehicle made to be like new would cost. Unfortunately, this means not every scratch, dent or ding in a vehicle is repaired. Since this was a 2007 Escalade with a cracked dashboard, a part that is no longer manufactured and available for order from General Motors, the appropriate repair is to either attempt to repair it or to cover it. Since we have not had great success with repairing dashboards we chose to cover the dashboard. The cover was obvious at the time of purchase. Many of our customers purchase similar custom covers from us to protect their new vehicles from the sun, as well as keep their interiors cooler, since the mat doesn’t absorb heat. The replacing of a dashboard is an over $1,000 repair. Most of our customers would not have wanted to pay an additional $1,000 for a 70,000 mile vehicle. If this were important to Mr. [redacted] he should have expressed that earlier. The dashmat in question was not bolted down, but merely adhered with Velcro and could easily have been lifted or removed for inspection. We don’t appreciate being threatened. We know the internet provides people the ability to say anything about a business regardless of facts. However, we believe Liberty Buick’s reputation as a dealership and business is not going to be held hostage by individuals whose intent is to clearly use the internet as leverage and not as an honest forum.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response from the Liberty, states "We do not contact him"... My request was please do not contact me by phone.

At the time I spoke with Liberty, I explained that I understood I should have inspected the car better. But after finding out that the dash mat was purchased and placed in the car by Liberty to cover up the damage to the dashboard and not disclosed to me at the point of sale is the issue!

Liberty states, that "we can twist words" I am appalled by this statement, no words were twisted, only facts have been presented.

Liberty states, "We do not appreciate being threatened" Who threatened them? Again, I only simply stated a fact. If my complaint and dissatisfaction for how they have handled this business does not get resolved, I would voice my complaint by every means possible.

Liberty also states, " We believe Liberty Buick’s reputation as a dealership and business is not going to be held hostage by individuals whose intent is to clearly use the internet as leverage and not as an honest forum."

I am a Vice President of Customer Service for a multi million dollar organization, I have over 70,000 clients. We take pride in providing world class Customer Service. No matter our clients situation, we find a resolution!! It is apparent that Liberty does not share this same philosophy. So all I want to do is make my message clear to as many people that I can reach.... Be careful before ma**ng a decision to do business with Liberty Buick!

The said part of this, is all Liberty Buick would have had to do is find common ground to make me. "The Customer" satisfied!

At this point, please do not respond to me or the Revdex.com. If Liberty attempts to respond to the Revdex.com with anything but an apology, I will continue to respond unfavorably to them, so my word is seen by their potential future clients.

I am disgusted at their horrible level of service. Liberty Buick in my opinion is only securing the reputation of car sales has become!! Yes, my response seems angry, that is because I am, angry, disgusted, applaud, so the next month Liberty Buick misses there sales quota, I hope they think, "I wonder if [redacted] was able to convince that 1 person not to buy a car form us?"

Regards,

Review: My wife takes our 2010 Buick Enclave into Liberty Buick for a airbag recall . After picking up the vehicle she notices that the AC is blowing hot air . After five minutes of driving the air is still hot . So hot she had turned around to bring it back in . We have never had any issues with the AC . After further evaluation they determine that their is a lean in the evaporation coil . They told me it would cost $1300 to repair . Now I repeat I have had no issues prior to going into the dealership with my AC . I feel they took full advantage of my wife in this situation and I want to prevent this from happening to anyone else .Desired Settlement: I want them to fix the problem free of charge . I don't believe in coincidences, " that my AC happened to go out at that very moment".I feel their mechanics sabotaged my vehicle and I have lost faith in the entire dealership and the company as a whole . Very disappointed people need to know .

Review: I purchased a car from liberty Buick that they say they could not finance. They sent someone to repo the car and that person moved my motorcycle to get to the car. He damaged the bike.

Liberty Buick never returned my downpayment.Desired Settlement: I want my down payment refunded and payment for damages to my bike. Or My down payment refunded and the name and contact information for the person and/or company who did the repo

Business

Response:

Mr. [redacted] engaged in an auto transaction with us on 9/23/13 and took delivery of the vehicle on that same day. He was informed it was subject to final bank approval and signed the necessary documentation, that along with receiving the appropriate customer copies. After multiple attempts and several days going by, he finally provided the documentation the lender was requesting for final approval. The documentation he provided was in the form of bank statements, which unfortunately were irregular and didn't sufficiently show the income he had represented on his credit application. As a result, the lender would no longer approve the loan. We in turn re-worked his transaction with other lenders based upon the documentation we were provided and had a couple of options for him. He refused to hear consider any viable alternatives and ignored multiple attempts at contact from various members of my sales and finance department.

Review: we've purchased a 2015 buick verano on 5/2/15 and we have YET to receive a copy of the signed agreement.

My wife has called multiple times and she was told that the paper wee mailed or there were in process to be mailed out but as of today 6/20/15 we have not received anything and today I decided to contact you because we are really tired from calling Liberty Buick and been if not for a better word...LIED.

We want our copy of the agreement nothing more,nothing less

Thank youDesired Settlement: we want the copy of the signed agreement for the vehicle

Business

Response:

I am [redacted] the General Sales Manager here at Liberty Buick. I was not aware of this situation until I recieved the complaint in my email yesterday. I did speak to Mrs. [redacted] yesterday and I had the paperwork personally delivered to her house. I am very sorry for any inconvenience this may have caused. I did speak with Mrs [redacted] today and she is now happy, she also spoke very highly of [redacted] her salesperson. Thank you again, [redacted]

Liberty GMC / Buick of Peoria AZ sold me this Z Series (Factory Wrap+Plus Care) as an extension to the vehicles warranty. The dealership glossed over a brochure of what was included. The dealership did not inform me the policy begins on the CONTRACT SALE DATE, so that meant I was paying for an extended warranty on a vehicle the was already fully covered by the manufacturer. I have since read the contract and it states this. When purchasing any major contract I suppose it is the responsibility of the consumer to READ AND UNDERSTAND EVERY NUANCE OF A CONTRACT; if only we were all lawyers. If I was informed of this before hand I would have never purchased the extended warranty. I sold my vehicle with 14,790 miles on it after 14 months. I paid $2,161 for this warranty and was informed I was going to receive approximately $1,649. This means I paid $512 for a warranty that could not be used because the factory warranty was in effect. This gives a whole new meaning to BUYER BEWARE to me. My question is who should be responsible for informing the consumer, the dealer or [redacted]. I believe [redacted] bares responsibility in training the dealers to better inform the consumer.

I went to this company to consider purchase of a vehicle ( Febr. 5, 2016). During the negotiations they want me to fill out all sorts of forms. I specifically requested they not run my credit till all the negotiations were complete and I had made a final decision. I made the specifically known to the sales person (Joe) and the sales manager. I left the business telling them that I would make my final decision by Monday. Again I specifically requested they NOT run my credit. Well, to my surprise and disappointment I received an e-mail stating that Liberty Buick had run my credit. I called them to complain and all they would say is "too bad" you signed the credit application. Even before signing that document I said NO way run my credit.; They did it anyway. I feed the was deceitful and definitely non professional. I had decided to complete the deal and was going to notify them of that the first of the week when I made some financial arrangements. Being treated they way I was on the phone I told them the deal was off and I am no longer interested in dealing with their company. My credit is excellent but now there is a hard inquiry on my record that will be there for up to 2 years. This is very upsetting Others should be away not to trust what they say.