20 April 2017Revdex.com of Greater Kansas CityRE: Complaint ID [redacted]To Whom It May Concern:This letter is in response to the above-referenced complaint ID filed by [redacted] against Pioneer Services, a Division of MidCountry Bank...
(the “Company”). The Company strives for the best in customer satisfaction and appreciates the opportunity to respond to Mr. [redacted]’s concerns.Upon receipt of the complaint, the Company completed a thorough review of Mr. [redacted]’s account and the communication in regard to the refund. The records show that when Mr. [redacted] contacted the Company via chat on 16 March 2017, the representative properly advised Mr. [redacted] of the timeframe in which the refund would be issued by the Company, eight (8) to ten (10) business days; however, Mr. [redacted] was not advised that the refund would be sent via the United States Postal Service (USPS) and would take additional time for the refund to be delivered. The account records show that the refund was sent to Mr. [redacted] at the mailing address provided to the Company.The Company apologizes for the miscommunication and has used Mr. [redacted]’s experience as a training opportunity to ensure that the Company is providing customers with the best service possible.If Mr. [redacted] has any questions or concerns, the Company invites him to contact Customer Operations Supervisor, Christine Smith, directly at ###-###-####. The Company trusts the information contained in the response is sufficient to close Mr. [redacted]’s complaint.Sincerely,Customer Resolution DepartmentPioneer ServicesA Division of MidCountry Bank
20 April 2017Revdex.com of Greater Kansas CityRE: Complaint ID [redacted]To Whom It May Concern:This letter is in response to the above-referenced complaint ID filed by [redacted] against Pioneer Services, a Division of MidCountry Bank...
(the “Company”). The Company strives for the best in customer satisfaction and appreciates the opportunity to respond to Mr. [redacted]’s concerns.Upon receipt of the complaint, the Company completed a thorough review of Mr. [redacted]’s account and the communication in regard to the refund. The records show that when Mr. [redacted] contacted the Company via chat on 16 March 2017, the representative properly advised Mr. [redacted] of the timeframe in which the refund would be issued by the Company, eight (8) to ten (10) business days; however, Mr. [redacted] was not advised that the refund would be sent via the United States Postal Service (USPS) and would take additional time for the refund to be delivered. The account records show that the refund was sent to Mr. [redacted] at the mailing address provided to the Company.The Company apologizes for the miscommunication and has used Mr. [redacted]’s experience as a training opportunity to ensure that the Company is providing customers with the best service possible.If Mr. [redacted] has any questions or concerns, the Company invites him to contact Customer Operations Supervisor, Christine Smith, directly at ###-###-####. The Company trusts the information contained in the response is sufficient to close Mr. [redacted]’s complaint.Sincerely,Customer Resolution DepartmentPioneer ServicesA Division of MidCountry Bank