Liberty Cab - Yellow Cab

We are sorry to hear this At this time we have never had this issue We at Liberty always strive to make all our customers happy as we want to continue to provide transportation today, tomorrow and in the future With this said, we will refund the $that Mrs [redacted] spent Again, from all of us at Liberty Cab, we are sorry for any inconvenience and we will look into this so it don't happen again You should get your refund within business days We hope you reconsider using our service and wish you the very best

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, although my fare amount was reported correctly as the Curb app charges a $city development fee during fare payment.Regards, [redacted] ***

[redacted] Hello We at Liberty try our best to service all areas in Western New York and very sorry you had a bad experience trying to use our service While a complaint like this is abnormal, we will look into this to make sure this does not happen again and improve our service We are also currently recruiting taxi drivers in your area to help better serve your area So if you know of anyone please feel free to send them to our office at [redacted] Every day we try to be better then the day before and hope you can give our services another chance Thank you,Team Liberty

It is unfortunate to hear that after voicing his complaint to management and the appropriate action was taken, that he felt the need to file this complaint Liberty Yellow Cab takes customer complaints seriouslyOur offices thoroughly review all information in our system which has a breakdown in customer information (pick up/drop off locations, and GPS tracking to see the exact route that was driven in real time)Attached you will see the highlighted route and the cost was correct therefore no refund was issued and that is the reason the customer was unhappyThe customer used our services after this complaint was filed as well on 2/14/and 2/21/and were completed tripsServices were rendered and indeed accurateWe wish our customers the very best!

I just spoke with the individual from the above complaintAfter listening to the specifics and conducting an internal investigation, it appears that his phone number has been mistakenly entered by the Medicaid Answering Service that notifies us of all Medicaid transportsHis area code is similar but different to another otherwise identical numberWe have blocked his number from our system to stop any further texts from us but stopping additional Medicaid requests on behalf of his number is out of our controlIf it continues, he will have to mitigate this change on his ownWe are not legally empowered to do so since it was not our error and these regulations are governed by HIPPAI gave this individual my personal contact information and asked him to contact me should there be any further cases of concernI am also cc'ing this person with this message.Please contact me at any time, as always, should you wish additional information.Sincerely ,J [redacted]

I spoke with Mr*** via telephone on 2/18/16, the same day this incident occurred and as soon as I received his v-mail.He explained what happened and we agreed to issue a full refund for his fare, reported by him as $23.30, not $24.80as he stated in his correspondence to youThis refund has
already been requested to 'Curb,' the app he used to paythe fareI also let him know that we were not in a position to pay for his additional requests - compensation for his pants, compensation for his time in making the report, and compensation for his 'physical and mental stress and anxiety.' He fully agreed with me on all these points during this phone conversation and thanked us for our quick responseI am not aware of any unanswered calls from him to us I also spoke with his cab driver and he was reprimandedHe will be personally charged-back for the refunded fare.As always, I remain readily available should you like to discuss this further with me at any timeThank you for your concern and follow-upBusiness Development Consultant

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attempted to call the company several times to resolve the issue and they have not returned my callsI called within their "business" hours several times last week, left voice messages and left my number with them in person and I have not received a call back about the issueI am available to resolve the issue anytime if the business would call me back at ***.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear I use Liberty taxi service extensively when visiting the regionThat is a separate trip unrelated to the complaintPlease have the media contact me directly and I will gladly talk to them via phone or if they need a face to face interview I'll be returning in late AprilLiberty taxi is notorious for bad business practiceSome of their taxis are filthy insideI will gladly follow Revdex.com protocol and will gleefully talk with media as neededThank you!
Regards,
*** ***

My name is AliciaI handle the complaints here at Liberty Cab and just wanted to inform you I received the complaint and corrected the situationI contacted Medicaid and had *** *** phone number removed from their systemShe will not be receiving any more phone callsI also contacted
*** *** to advise her of thisShe did not answer so I left her a voicemailWe, at Liberty Cab, apologize for the inconvenience this has caused but are glad to inform you that the situation has been corrected.Thank You

To whom it may concern, We are sorry for the inconvenience and unpleased time these two drivers has brought to you that night. We appreciate customer feedback, and that is what makes us betterWe would like to further discuss this with you at your conveniencePlease email us at
[email protected] or speak to *** at *** ***Please forward the voicemail to us for our records and for us to make a right decision once we find out who this driver isAt the same time we would like to discuss with you reimbursing you the fare for this unpleasant situationWe will greatly appreciate to discuss this further with you in detail via email or a phone call, because it is to our interest to speak to these drivers ASAPWe are sorry to hear that no one has gotten back to youReaching our CEO when it comes to this is not the procedure at our officeWe will contact you at the lnformation provided to Revdex.com to resolve this issue*** *** General Manager & I.TAdministrator Liberty Yellow Cab

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, although my fare amount was reported correctly as the Curb app charges a $1.50 city development fee during fare payment.Regards, [redacted]

We are sorry to hear this.  At this time we have never had this issue.  We at Liberty always strive to make all our customers happy as we want to continue to provide transportation today, tomorrow and in the future.  With this said, we will refund the $50 that Mrs....

[redacted] spent.  Again, from all of us at Liberty Cab, we are sorry for any inconvenience and we will look into this so it don't happen again.  You should get your refund within 5 business days.  We hope you reconsider using our service and wish you the very best.

I just spoke with the individual from the above complaint. After listening to the specifics and conducting an internal investigation, it appears that his phone number has been mistakenly entered by the Medicaid Answering Service that notifies us of all Medicaid transports. His area code is similar...

but different to another otherwise identical number. We have blocked his number from our system to stop any further texts from us but stopping additional Medicaid requests on behalf of his number is out of our control. If it continues, he will have to mitigate this change on his own. We are not legally empowered to do so since it was not our error and these regulations are governed by HIPPA. I gave this individual my personal contact information and asked him to contact me should there be any further cases of concern. I am also cc'ing this person with this message.Please contact me at any time, as always, should you wish additional information.Sincerely ,J. [redacted]

I just spoke with [redacted] and apologized for what transpired on 3/1/16. I offered to refund his total Liberty fare of$49.00 ($25 and $24) since it seems he missed his bus to NYC. We cannot refund his $120.00 for that trip since that is a separate transaction between him and the bus company and...

we are not responsible for that.Hi indicated that this offer from us was sufficient. I let him know that we would verify his reported payment today and, if accurate, would send him a check for the amount of $49.00 within the next 3 business days.Please contact me at any time, as always, should you wish additional information.Sincerely ,J. [redacted] Business Development Work: [redacted]

It is unfortunate to hear that after voicing his...

complaint to management and the appropriate action was taken, that he felt the need to file this complaint.  Liberty Yellow Cab takes customer complaints seriously. Our offices thoroughly review all information in our system which has a breakdown in customer information (pick up/drop off locations, and GPS tracking to see the exact route that was driven in real time). Attached you will see the highlighted route and the cost was correct therefore no refund was issued and that is the reason the customer was unhappy. The customer used our services after this complaint was filed as well on 2/14/18 and 2/21/18 and were completed trips. Services were rendered and indeed accurate. We wish our customers the very best!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We are still waiting on the refund and gift card.
Regards,
[redacted]

[redacted] Hello.  We at Liberty try our best to service all areas in Western New York and very sorry you had a bad experience trying to use our service.  While a complaint like this is abnormal, we will look into this to make sure this does not happen again and improve our service....

 We are also currently recruiting taxi drivers in your area to help better serve your area.  So if you know of anyone please feel free to send them to our office at [redacted].  Every day we try to be better then the day before and hope you can give our services another chance.   Thank you,Team Liberty

We are working on having the driver come into the office to drop off the wallet. Our drivers are independent contractors and they are free to come in to the office when they choose to do so, we are working on this matter diligently.

We view honest and constructive opinions as an opportunity for improvement. The situation thatyou've described doesn't meet the standards that we have for Liberty Yellow Cab, every Taxi is equippedwith Credit Card machine and customers have a right to choose how they would like to pay. We strivefor...

excellent customer service. We will take necessary steps to discuss and conclude the outcome. Wehave enough information provided. We appreciate your feedback and would like to offeryou complementary Liberty Gift Card because we value customer input.[redacted]General Manager & I.T. AdministratorLiberty Yellow Cab1524 Kenmore Ave.Buffalo, NY 14016Office: ###-###-####Fax: ###-###-####__Thank you.Glad you have responded to rectify the situation. It was actually my roommate who paid the fee and I'm sure she would love that.

Please try calling us again at [redacted] before 4:00PM Monday-Friday to try to further resolve the issue