Liberty Cablevision of Puerto Rico

I recently made a contract with this company, 100MB of internet for $50 a month. As soon as a month after we began our business relationship they decided to charge me an ex's delinquent amount, stating that I was authorized on her account; I argued that I was also authorized on multiple family member's accounts to help them out with technical issues and that in no way was I agreeing with paying other people's delinquent charges or fees.
They didn't care and now, even though I am paying in installments they insist on pestering me daily to pay the full amount via calls and email. This is a bad company with anti- customer practices. stay clear from them if you can.

Hi I have Liberty cable and back in Aug. 2018 I called them due to I moved . I have a contract with them which end the 28 th of April this month. When I called them back in Aug 2018 and notify them that I moved the expressed to me that they couldn't transfer the internet to my new home because there wasn't service in my new area. So I have been paying for one year and a half for service I haven't used. They don't consider that I moved and had no use of there service. I mean it's out of my hand that where I relocated there's no service here so I have to keep paying which is not fair to me when they know it's not my fault that the service can't be transfer here I called them again today and was told if I cancel my subscription I will be penalized for doing it before my contract is up. I have paid them from August 2018 til today April 2019. I have paid them over 816.00 over this period of time. I think I have been a good customer never late on paying so I really would like that money back for not being able to use their service. Please help mr. thank you very much *** H ***
Product_Or_Service: Don't know
Account_Number: XXXXXXXXXXXXXXXX

In Sept. of 2018, I contacted this company to install internet for my father in PR. They stalled for 5 months in installing the internet. My father decided to get cable because he is not technical and for the same $33 a month he could just get a cable box. Now they send me a bill for $45 and said they are prorating the bill!!!! My father never got to use the service. I was not informed of this. I want them to compensate me, my initial service charge and 1 month free.
Product_Or_Service: 9/2018
Account_Number: XXXXXXXXXXXXXXXX

Company charged a late fee. I had direct debit, company reset it without notification.
I've been a customer of Liberty Cable for broadband internet for many years. Last year we lost service during hurricane Maria, they restablished the service nearly a year later a few months ago. When the service was restablished they gave us a one month credit for the extended interruption. Two months later I received a text message warning me that my service was going to be canceled due to lack of payment. This was puzzling as I had direct debit, but when I log in, in fact I owed the previous and current month and some the total amount was about $15 over the 2 months of service. I sent a payment immediately, but seeing as the total was not right I didn't set direct debit again, I noted that the invoice, when downloaded, presented the correct amount, but not the website. I contacted the company, the fee was indeed $15, they argued it was the standard late fee. I explained I had direct deposit set before and that I wasn't notified about the fee or to warn me that the card information was removed. As evidenced by text messages and emails I received previously, the notifications were working, but Liberty decided not to warn me until apparently it was too late. Now they won't remove the late fee although I've explained the issue several times. After mentioning the late fee wasn't even showing on my invoices, for the most recent invoice (November 2018), they conveniently added it.

Over a year and 3 months and they still haven't fixed the cable and internet service in our community
It has now been over a year and 3 months since we have not received service in our area. Liberty continues to say they will fix it but never seem to get around to it. They don't give a fix estimate or any other info. Horrible customer service!!!

After 4 months of cancelation claiming I owe $89.28 when at day of cancellation I have paper claiming $0.00 balance.
Service was canceled on August 3rd at cancelation of account in store balance was confirmed at $0.00 balance and I have the paperwork with the company that indicates this. They now claim I owe them $89.28 this bill was not sent the month after but 4 months after cancelation. They then want me to loose half a day in their store fighting this were lines are over 2 hours long unacceptable. Poor customer service and horrible account management from their part.

Liberty Puerto Rico has not provided a satisfactory explanation regarding a credit-debit action on my account. Replies to my request have been*** and inconsistent. The Company has not reponded to my last e-mail. I understand to be entitled to a straight, de facto answer regarding my request.
Product_Or_Service: Internet and Cable TV service

Liberty has horrible communication with their customers. I had no service to be able to communicate with them and I needed my phone line to be connected so that I can use that as a source of communication. I basically stood with no communication and stuck at my home waiting all day for them to arrive as agreed they would. However the technician never showed up. When my son and aunt got in contact with them they never updated informational didn't understand how serious the situation was. They basically left us with no phone line and waiting for them all day. They treat their customers with so many yeses and actually don't deliver. I was left days home with no phone and they told us they will show up and they never did. They have to be a little more nicer to customers that really need their service and not leave them waiting with no contact.
Product_Or_Service: Phone / WiFi

Liberty Cable Company is billing me for non- services that I did not have in my home.I do not owe theses extreme charges and sent it to collections.
I had Liberty Cable services in my home PO Box XXXXXX Guayanilla PR, XXXXX My Acct#XXXXXXXXXXXXXXXX their Acct#XXXXXXXX. On September 20,2017 my services were cut off do to Hurricane *** that hit the island. In February 16,2018 I received a bill for $79.09 without having cable services yet. Prior bills from September 2017 were up to date in payments. In March 2,2018 they came to fix services at my home in which my cable began working March 4, 2018. In March 16,2018 I receive a bill for $129.73 It was not even a month later that they cancelled my services.then I receive another bill April 16,2018 for $182.37 so I decided to go personally to their office after I received the April bill in Ponce, PR. So I spoke to the young lady there and she tells me I need to pay my bill and that's it.So on July 6, 2018 I receive another bill for $657.74. So a company called TSI collections called me on July 17,2018 I spoke to Natalia Rosado at (XXX)XXX-XXXX PO box XXXXXX San Juan PR,XXXXX $117.94 stating this is what I needed to pay them. I ask her why from $657.74 I only owe $117.94 she did not answer me. I did not pay them I do not owe all of this money and it should not be in collections other phone number for TSI is (XXX)XXX-XXXX.

I am being billed for "BROADCAST" channels pack, the "UPICK" channel pack and the "HOME & TRAVEL" pack and I only have about 50% of the channels.
I started my service with Liberty PR in February 2018. I signed up to receive the "BROADCAST" channel pack (basic channels), the "UPICK" channel pack and the "HOME & TRAVEL" channel pack. Together they total 93 regular and HIDEF channels. Since the beginning of my service I have had outages, channels being OFF AIR, missing channels and channels I cannot see clearly. On the Liberty website and their tv channels, Liberty advises to let them know if I am having issues by website or by phone. I would click on the "REPORT" button they have on their website but nothing ever got repaired and noone ever contacted me about it. They said they would credit a portion of the bill and took off a few dollars but never fixed the problems. Within the past several weeks I received text after text after text from Liberty telling me to call for an appointment and have someone come out to fix a problem that is in my area. They said the problem runs from the lines in the street to my house and they need access. Every time I called, the rep would tell me that they dont need to come to my house because the problem is in the street but NOONE EVER CAME OUT TO FIX IT and it seems to be getting progressively worse every day. I kept getting text alerts from Liberty for these "repairs" and called to schedule an appointment but they kept telling me not to call anymore because the problem is in the street. I have complained to Liberty by phone of missing channels, channels breaking up and not being able to see them and many channels being "OFF AIR" but never coming back "ON AIR". Today I decided to check all the channels one by one and these are my results: 24 out of the 50 (48%) BROADCAST & HOME/TRAVEL channels are MISSING or OFF AIR and 17 out of the 43 (39%) HIDEF channels are MISSING or OFF AIR. I ordered extra channel packs to be able to watch certain tv programs and I cant even do that but I still need to pay my bill. Liberty gets paid and I get nothing in return. I pay my bill every month without fail. I am being charged a full month's service for only approximately HALF of the service. Liberty is stealing my money every month without fixing my issue. This is not fair. If I don't pay my bill, Liberty will cut my service then charge reactivation fees, technician fees for someone to come out and more. They are taking advantage of me and taking my money and giving me whatever they fell like giving me even though I call to let them know what is happening to my account.

Liberty Cable is the worst company I have had. There are constant outages of service. I spoke with a manager and he promised better service due to "repairs", but there has been no improvement in service, just constant outages of service. Liberty never gets better.

Liberty cable has been overcharging me services for not received. I requested a service transfer in January 18, they were not able to hook up my new place until 2/28. I called repeatedly during the intrem to ensure that I would not be billed for a month of no service. I was assured that I would not be billed however, I am getting bills for the month of January. Supposedly they do not have access to my old account and can not verify the usage. I was told a supervisor would contact me but 4 weeks later no one has and there is no record of such request even though I have a confimation number. Liberty's customer service, and services are a dissapointment but in the island we are forced to deal with this inneficient monopoly since there are only two companies.

This company has to be the worst cable company in the world. It's internet is really slow, and maintenance takes forever to fix.
As a customer if Liberty, this is the worst cable broadband company in the world. They always play games with the broadband by slowing it down when the bill is due. When I report on a problem, it takes hours to fix. I pray to God the Revdex.com can do something for this god forsaking company.

High speed Internet service does not work. Despite calls to request repair, they have not solved the service.
Liberty Cable announces a high-speed service for use in homes. I buy the service, but at present the service is intermittent and it is more what does not work than the time with service. Despite my calls to request service, they do not do anything. I wish to repair the service I ordered and fulfill their promise.

Absolutely a lack of customer service! Complete waste of my time off from work.
Absolutely a lack of customer service!
Purchased a bundle to be installed today and was told that the technician will be there between 8-12pm. At 11am I called to get an update on the appointment and was reassured that my house was next in line and should have the technician arrive nlt 11:15am. At 12:30pm I called again, frustrated this time, at the fact that no one has shown up.
They claimed to have called the technician multiple times; however, there was no answer. "He may be in a no service zone for calls" is what they told me. Again, they reassured me that I was next to be serviced and that the appointment will be completed ASAP.
.....it is now 1:45pm!!!!
Once again, I called and asked for the status on this ghost technician of theirs. This time, they proceeded to tell me a horse *** story! "Seems that there is a power outage in your area sir, installations cannot be completed due to this. "

Listen here num-nutz! There is no *** power outage, so stop the BS! Don't tell me that you can't contact your technician and BTW... Does your company only have ONE technician!?!?!?!

Whatever happened to customer service? How about calling your customers and notifying them of the delay? Ever think that your customers have other things to do?

I HAD SERVICE CONNECTED FROM LIBERTY CABLEVISION OF PUERTO RICO, IN 2008. I MOVED BACK TO FORT PIERCE, FLORIDA. BEFORE I MOVE, I TOOK ALL THE COMPANY EQUIPMENT BACK TO LIBERTY. AND PAID MY FINAL BILL OF $80.14 ON 05/10/2012 AT 09:07 AM.
I HAD IN MY EQUIFAX REPORT AN OUTSTANDING BALANCE OF $147.00. WHICH IS NOT ACCURATE.
$000.00 BALANCE,,,I HAVE A COPY OF MY FINAL PAID STATEMENT.
AND LIBERTY HAD REPORTED TO MY EQUIFAX ACC WITH A WRONG ACCOUNT NUMBER ON 01/2012
WITH A BALANCE OF $ 147.00. WICH IS STOPPING ME TO MOVE FORWARD WITH OTHER PERSONAL STUFF.
I HAD CONTACTED LIBERTY ABOUT THIS MATTER ON DECEMBER... SPOKED TO MR. YONIEL ROSADO...HE SAID ..."CAN'T FIND ANY ACCOUNT WITH NEITHER ACC. NUMBERS."
HE opens AN INVESTIGATION WITH THE TICKET NUMBER DC-XXXXX. TOLD ME TO CALL BACK 24 TO 48 HOURS TO CHECK ON THE STATUS. I CALL A FEW DAYS LATER NOTHING....AND I CALL SEVERAL TIMES SINCE ....STILL NOTHING.
SOME LADIES AT LIBERTY HAD BEEN NOT PROFESSIONAL AND PUT ME ON HOLD FOR ALMOST AN HOUR. ANOTHER ONE HANG THE PHONE ON ME.
Account_Number: XXXXXXXXXXXXXXXX....

Recently moved to Puerto Rico for work, Moved to Isabela PR, Haudimar Apartments. Was told by neighbors that there were only 2 possible internet providers in the area and 1 was satellite. I went with Liberty on my belief that cable was more stable than satellite on an island. From the very first day, my TV or my internet has not worked properly. Upon installation there was below paid for speed (20mps vs 60mps) and continuous "snow" on the TV channels. The tech changes boxes, called the service center, changed cables, which changed nothing. Was told to keep the equipment on for 24 hrs and if this did not work, make another service call, then he left. Did not make sense to me, since I do Tech support and understand substandard infrastructure when I see it, but what can I do. Next morning, the internet speed was below 1 mps and still "snow" on the TV. Called Liberty, was told there was a problem in the area and that they will create a service ticket for my apartment and the area and this would be within 10 days. My response was that I work remotely from home supporting Europe and I NEED this internet, not want, NEED. Somehow 2 hours later, my internet speed was 64 mps but the TV still had snow and was told that a tech would come out to check my apartment for TV on Monday. The Internet outages has continued every single day since installation, and I call every Tech support every single day, I have never had one day with proper TV signal. What are my alternatives? This morning, which is the 5th day, my internet speed was 0.84. is there a class action suit against this provider? Can one be started?

No response concerning credit offer
The company was called to notify interruption in the cable and internet services. This started on May 1, 2017. Our account number is XXXXXXXXXXXXXXXX. We were told there was a problem and when it was fixed they would call us and let us know and give us credit for the days without service. This lasted until the 8 of May we were never called so we called them and they told us there was still a problem even though we had service.After this we have e mailed them, called them to no avail. But our service bill was emailed to us for the full amount. No credit ! This is not the first time we have problems with them. This is constant and the majority of the time customer service doesn't even know what is going on. All we are asking for is the credit promised to us for not having service.I do not think they are giving credit for the month. According to the information on the account they are still having problems. This lack of communication is frustrating since it takes a lot of time to make calls and not have anything resolved.