Liberty Dental Plan of California Inc

Good morning, Please see the attached response to the concerns expressed by Mr***Please feel free to contact me directly with any additional question or concerns. Thank you,*** ***Assistant Manger, QM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am the beneficiary of the
insurance planLiberty has been telling my Medicare provider *** that payment has been made whereas it is totally wrongEven Liberty's officer Matt confirmed to me on 9/26/that check is mailed on that day after *** contacted him in this connection. Liberty should note that if provider " *** *** ***" is not paid by them, *** *** *** is asking me to pay for cleaning as per agreement signed. WHY LIBERTY CAN'T RETRIEVE WRONG PAYMENT MADE TO *** *** ***, ERIE, PA and MAKE CORRECT PAYMENT TO *** *** *** in Glen Allen, VA? What is holding them to do that when they agree that payment is made to wrong party?The attached document shows invoice sent by *** *** *** to me for payment and they harass me every now and then for paymentI curse the day when I went for cleaning under this insurance planPage shows Dental Claim Form submitted by Twin Hickory on 4/20/with claim # ***It no where shows claimer's name as *** *** ***, Erie, PA whom Liberty sent the check # *** dated 5/15/whose copy attached on page 3.It is very simple matter which Liberty is not resolving in amicable manner.
Regards,
*** ***

Good afternoon, please find attached response to support that we will respond directly to the member within day on February 16, 2018. Thank you*** ***@libertydentalplan.com

Please see LIBERTY Dental Plan's response to Mr*** concerns.Thank you,*** ***

Good afternoon,Attached is the response for Ms*** *** complaint submitted to the Revdex.comPlease feel free to contact me directly with any additional questions or concerns. Thank you, *** ***Assistant Manager, QMPhone: 888-703-ext***Fax: 949-270-

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Re: Complaint ID: [redacted] Dear Mr. [redacted]: This letter is in response to the complaint that Mr. [redacted] submitted to the Revdex.com (Revdex.com), received by LIBERTY Dental Plan of California (LIBERTY) on September 27, 2017. Please note that LIBERTY is only the dental...

services administrator for Mr. [redacted]’s dental plan benefits. Mr. [redacted]’s dental coverage is provided through a Medicare plan under Anthem Health Plan, who is responsible for the resolution of their member grievances/complaints. Additionally, it does not appear that Mr. [redacted] has participated in the grievance process.If you have any questions, please feel free to contact me at 1-888-703-6999 extension [redacted].  Sincerely, [redacted]Assistant ManagerQuality Management DepartmentLIBERTY Dental Plan of California

Good morning, please find attached the response provided on January 05, 2017.  Please note LIBERTY will respond directly to the member. Thank you[redacted]Grievance Analyst III

This letter is in response to the complaint that Mr. [redacted] submitted to the Revdex.com (Revdex.com), received by LIBERTY Dental Plan of California (LIBERTY) on October 16, 2017. Please note that LIBERTY is only the dental services administrator for Mr. [redacted]’s dental plan benefits. Mr. [redacted]’s dental coverage is provided through a Medicare plan under [redacted], who is responsible for the resolution of their member grievances/complaints. Additionally, it does not appear that Mr. [redacted] has participated in the grievance process.If you have any questions, please feel free to contact me at 1-888-703-6999 extension [redacted] Sincerely,
[redacted]Assistant ManagerQuality Management DepartmentLIBERTY Dental Plan of California

This letter is in response to the complaint that Mr. [redacted] submitted to the Revdex.com (Revdex.com), received by LIBERTY Dental Plan of California (LIBERTY) on October 02, 2017. LIBERTY’s records do not support an Authorization of Release (AOR) on file from Mr. Recinos at this...

time; therefore, the information that the Plan can provided the Revdex.com is limited to ensure HIPAA compliance. Please rest assure that LIBERTY will address Mr. [redacted]’ concerns directly with him through the grievance process as regulated by Department of Managed Health Care (DMHC). Mr. [redacted] can expect a written response to his concerns within 30 calendar days from the date LIBERTY received his complaint from the Revdex.com, which is on or before, November 01, 2017.If you have any questions, please feel free to contact me at 1-888-703-6999 extension [redacted].  Sincerely, [redacted]Assistant ManagerQuality Management DepartmentLIBERTY Dental Plan of California

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did as I was advised by a service representative by the name of [redacted].  He works for Liberty Guardian and he advised me to call Blue Cross and file a complaint.  this was done.  TO date there has been no response from Blue Cross.