Liberty GMC

While we can emphaize with [redacted] , unfortunately, there is very little we can do in this matter She did agree to take on the financial responsibility cosigning this loan in behalf of her granddaughter In regard to what promises her granddaughter may or may not have made, or what their agreement of terms for cosigning the loan itself may have been, we certainly could not have an educated opinion either way This appears to be a personal issue between [redacted] and her granddaughter Needless to say, both parties are equally responsible since they both signed all the appropriate documents knowingly accepting said responsibility If [redacted] decides to take the vehicle away from her granddaughter, we would certainly be happy to help her liquidate it or possibly trade it on something she herself would be interested in In the end, they are family and [redacted] was willing to help clearly knowing she had limited or impaired credit issues, otherwise she wouldn't have needed her assistance in the first place Hopefully, they will be able to work this matter out between themselves! If they can't, and if we can be of any other assistance, feel free to contact [redacted] at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

[redacted] purchased an used 2008 [redacted] with 62,689 miles on 12/30/2012 in "as is" condition. An extended service contract was offered and declined!On 3/5/13 we did inspect for a hard shift, there were no codes present and all data received was within specs. On... 3/29/13, we inspected for a different issue; customer stated when driving 80-90mph, the engine seems to sputter/pop. Also occurred at idle when A/C is turned on, once again no codes were found or stored. Fuel pressure and fuel trim tested ok. Those are our only two recorded circumstances of this particular vehicle in our service facility. An inspection was never conducted nor was the vehicle checked into service from 3/29/12 till now, nor was any management ever made aware of an ongoing alleged problem by this customer till I received a call out of the blue last month stating we're responsible for a transmission failure at 107k miles, almost two years later and 40k plus miles later.I did ask customer if he ever had a routine transmission service completed in the last 2yrs and 40K miles, he said no. While we can emphasize with the situation, a $3,000 bill is never what we want, but it does happen and transmissions at 107k miles are obviously prone to failure in general when there is more wear and tear on the vehicle. Unfortunately, there is nothing monetarily we can do to remedy this situation. The vehicle was purchased in "as is" to begin with and they declined and additional protections. Not to mention a failure occurred 2 yrs and 40k later...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear First there were two other visits to that dealership with the same complaints that they simply ignored and did not put in their systemThe extended warranty offered was almost as much as the present cost and would not have covered the transmissionI was never asked about regular transmission maintenance and never took the vehicle anywhere but to them per their requestEven now, as the truck is at *** they say they told me that they wanted me to bring it to them insteadLoose bolts, leaks and major contamination are the major factors in the breakdown of this transmission and noone but Liberty GMC touched it leaving only them to blameWhen this vehicle was purchased I was informed that it was at a discounted price due to the fact that it had been there awhile and even returned by one personThey new that this vehicle had issues with the transmission upon purchase and failed to disclose such information in a successful attempt to sell a problem vehicle
Regards,
*** ***

This issue has been resolved. In short, there was an issue with the credit union involved. It took them longer than usual to fund this transaction because they would not internally calculate the interest rate reduction and send the customer a letter acknowledging the revised payment at
the correct interest rate. This is a standard process among virtually all lenders so a customer is not inconvenienced to come back to the dealership to resign for a simply interest rate adjustment. We were unaware they did not follow that very customary practice. We subsequently did resign this transaction at the correct rate and all is resolved now.We apologize for the misunderstanding and miscommunication on this matter

Revdex.com:Although I much preferred their initial offer (right after the incident happened) which was to find me a comparable vehicle in the specs I specified and at the same or comparable price, I suppose I will eat 150.00 in fuel and get the rental fee's covered and that's about all that will be done. It's too bad the General Sales Manager went missing in action and left the General Manager to deal with this, I'm sure she has more important things to deal with.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This matter has since been resolved with Ms. [redacted]...

Please see attachments...Thank you,Tommy H[redacted]

While we can emphaize with [redacted], unfortunately, there is very little we can do in this matter.  She did agree to take on the financial responsibility cosigning this loan in behalf of her granddaughter.  In regard to what promises her granddaughter may or may not have made, or what...

their agreement of terms for cosigning the loan itself may have been, we certainly could not have an educated opinion either way...
This appears to be a personal issue between [redacted] and her granddaughter.  Needless to say, both parties are equally responsible since they both signed all the appropriate documents knowingly accepting said responsibility.  If [redacted] decides to take the vehicle away from her granddaughter, we would certainly be happy to help her liquidate it or possibly trade it on something she herself would be interested in.  In the end, they are family and [redacted] was willing to help clearly knowing she had limited or impaired credit issues, otherwise she wouldn't have needed her assistance in the first place.  Hopefully, they will be able to work this matter out between themselves!  
If they can't, and if we can be of any other assistance, feel free to contact [redacted] at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

On June 15th Barry called me to propose I meet with Chris and hopefully get an apology for what had transpired a week prior and to offer a 3 year road warranty that normally cost $125.00  but would sell it for $50.  WE agreed to meet Monday June 19th at 10am.  Barry greeted me and took me to speak to Service Department manager. in which we discussed about the tire problem I still have, As Barry explained that the technician did not feel there is an issue with the tires that would render them defective on Feb 8th when I took the truck to get serviced and to notice the bulges, Tires are not smooth rounded as they should be.   - But over the Memorial weekend 1 tire was punctured.  I was able to drive into a tire shop on a Sunday and buy a used tire to get home, as I explained to them.  Barry also offered  a discount on another new tire in which he felt it would be a waste of a practically new tire.  I than explained that I BELIEVE the tires are defected to begin with from the first day I purchased all four tires. I want [redacted] to replace 1 tire at no cost to me. The truck has one new tire in the right rear that I had to purchase at half price and three tires that have less tire thread on them; that makes the ride rough and uneven as I drive long distance as I explained to Barry.  Chris was our on personal leave and I was unable to meet with him for an apology. I don't agree with GMC LIBERTY personnel and I'm not satisfied.  Why do I have to pay for another tire if they are defected with bulges to begin with.

I completely disagree with the response. I only agreed to have my credit pulled once. I was also the first one apply for the loan, not [redacted]. [redacted] told me that my interest rate was approved at the 4.25% and completed all paperwork and overnighted it...

to me. After I signed all the paperwork and returned it to the dealership, they advised me they would be voiding it and sending me paperwork with a higher interest rate. They also advised me that the  extended warranty would be more now also because of the higher interest rate. Throughout the whole process things kept increasing. At this point of misleading information we decided to go across the street to [redacted] and purchase a brand new pickup. My credit was ran twice (2) over there and I still qualified for 4.25% at a larger purchase price. After talking with the Credit Bureaus and the bank they advised me to contact the dealer to have them removed. This has not happened. My only acceptance will be that the dealer works with the credit bureaus to have these removed. Again I only filled out one credit app not multiple ones thus would only expect that it would be run only once. I have bought other vehicles this year and not had multiple inquires. There so called standard business practice should be reviewed so not to punish the consumer for a shady bait and switch type of dealer.

[redacted] purchased an used 2008 [redacted] with 62,689 miles on 12/30/2012 in "as is" condition.  An extended service contract was offered and declined!On 3/5/13 we did inspect for a hard shift, there were no codes present and all data received was within specs.  On...

3/29/13, we inspected for a different issue; customer stated when driving 80-90mph, the engine seems to sputter/pop.  Also occurred at idle when A/C is turned on, once again no codes were found or stored.  Fuel pressure and fuel trim tested ok.  Those are our only two recorded circumstances of this particular vehicle in our service facility.  An inspection was never conducted nor was the vehicle checked into service from 3/29/12 till now, nor was any management ever made aware of an ongoing alleged problem by this customer till I received a call out of the blue last month stating we're responsible for a transmission failure at 107k miles, almost two years later and 40k plus miles later.I did ask customer if he ever had a routine transmission service completed in the last 2yrs and 40K miles, he said no.  While we can emphasize with the situation, a $3,000 bill is never what we want, but it does happen and transmissions at 107k miles are obviously prone to failure in general when there is more wear and tear on the vehicle.  Unfortunately, there is nothing monetarily we can do to remedy this situation.  The vehicle was purchased in "as is" to begin with and they declined and additional protections.  Not to mention a failure occurred 2 yrs and 40k later...

Autumn Henderson has communicated with Mr. [redacted] directly.  He expressed to her, he would rather communicate via email, and she did.  She too apologized for the inconvenience, it was simply human error, but still very unfortunate.  She also reiterated what management...

already expressed to him before this complaint, of course we would reimburse his rental car expenses and hotel stay if that applied.  She asked him for the receipts so reimbursement could be sent immediately.

[redacted] wife arrived at the dealership with the suburban on Wednesday June 15 after speaking with our BDC with the understanding we didn't have any courtesy vehicles available.  Following that conversation, when she arrived, the service representative was able to secure her a courtesy vehicle,...

one specific to the family's needs, an Acadia that would seat everyone. The vehicle was diagnosed and inspected by an ASE Certified and GM World Classified technician. The technician test drove the vehicle and followed GM outlined diagnostic procedures. That diagnosis found no failure at the time. The fuel pump had an initial 65 PSI at start up per design and off module balanced at 45 PSI, which is within GM specifications. At no time during the diagnosis including a 4 mile test drive plus run time did the vehicle ever stall over the 6 days the vehicle was in our possession. Also during that initial diagnosis, the technician identified two broken engine mounts which was explained to the owner and would be replaced during the visit under his vehicle service contract. The owner was contacted and was explained to what we found.  The owner did not agree with the diagnosis and demanded that a fuel pump be replaced. Despite our differences and disagreeing with the owner's request, the fuel pump was replaced for owner satisfaction. The owner elected to remove the vehicle from the facility while the technician was performing the engine mounts replacement.  Only one engine mount ended up being replaced, the owner was not charged anything for the repair, diagnosis, or the courtesy vehicle.  Senior management is aware of this complaint and has looked into the matter.  It has been concluded, everything that could have been done was done, and the diagnostic was accurate to what the vehicle was presenting itself during the time frame it was in this service facility.

The tires we are discussing are [redacted] tires purchased by our customer January 24, 2017. Our customer came back on February 8th with an engine light complaint and to inspect the tires for bulges. We fixed the engine light complaint, and inspected the tires. Our technician did not feel that there...

was an issue with the tires that would render them defective. Over Memorial Day weekend one tire was punctured and was not repairable. [redacted] agreed to provide some assistance as goodwill towards the price of the replacement tire. The difference between what the tire would have cost installed and the price charged was as a result of [redacted]’s assistance. One of our managers spoke with the customer today and we are going to try to work out something to make both parties happy and prevent the possibility of this situation arising in the future.

To Whom it May Concern,Our customer Christopher V[redacted] brought in his car on July 13, 2016 to have a recall item fixed on his car.  We fixed a brake lamp and transmission cable fracture from the hood of car.  The vehicle had 105,040 miles on it.  The vehicle was in operating...

condition and was delivered back to the customer. On the 15th he returned to the dealership after apparently towing the vehicle in claiming the vehicle had metal in the oil and no oil filter.  We never touched the oil filter or any other components having to do with the oil distribution system of this car.  The vehicle now had 105,056 miles on it and no oil filter.  We felt bad for the customer and performed an oil change complimentary for him but did not and do not take responsibility for the engine.  The vehicle died after the oil change with damage to the motor.  We believe the timing of the damage to be coincidental and is due to the customer’s lack of maintenance.  The customer indicated to us he had the oil changed last 6 months ago.  According to [redacted] the vehicles oil was changed November 11, 2015 with 92,569. That was almost eight months and 12,471 miles before we saw it.  If the oil filter had been missing or loose when we had the car or delivered the car, oil would have been spraying out of the car like a fountain.  This was not the case.  The 2006 ** is equipped with an oil pressure sensor circuit that would have produced a low oil pressure reading and stored that reading in the system.  There was no code stored in the engine’s computer. If the oil pressure drops sufficiently, which would be the case if there was no oil filter the car’s fuel pump would shut off and produce another code. While we can offer no explanation as to how the oil filter vanished from the engine, there is no evidence to us that is consistent with it coming off in operation.  However, even if it had come off in operation, the oil filter was not touched by us at all in replacing a brake lamp and transmission cable. It appears to us that based on the vehicles apparent lack of regular maintenance the engine was damaged. We are sorry that the motor is damaged, however, we are not responsible for the motor.  Regards,Autumn H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While the dealership did call me and have me come down to resign for the new agreement, I am disputing their response that they did not know. I called and left a message with both parties that I dealt with and they did not retrun my call. So they where made aware of the situation, and decided not to do anything about it or return my call. When I spoke to [redacted] about this, I asked if there was anythign he would be willing to do, above and beyond, to help make me a satisfied customer. He said they would let me know when I got to the dealership to to sign the new paperwork. [redacted] had no idea what I was talking about and made no attempt to try and see.Overall, my experience with this dealership has been the worst out of any I have dealt with. If they do not want to take any ownership for this issue and it being escelated, that just goes to show the character for the people working here.Regards,
[redacted]

[redacted] wife arrived at the dealership with the suburban on Wednesday June 15 after speaking with our BDC with the understanding we didn't have any courtesy vehicles available.  Following that conversation, when she arrived, the service representative was able to secure her a courtesy...

vehicle, one specific to the family's needs, an Acadia that would seat everyone. The vehicle was diagnosed and inspected by an ASE Certified and GM World Classified technician. The technician test drove the vehicle and followed GM outlined diagnostic procedures. That diagnosis found no failure at the time. The fuel pump had an initial 65 PSI at start up per design and off module balanced at 45 PSI, which is within GM specifications. At no time during the diagnosis including a 4 mile test drive plus run time did the vehicle ever stall over the 6 days the vehicle was in our possession. Also during that initial diagnosis, the technician identified two broken engine mounts which was explained to the owner and would be replaced during the visit under his vehicle service contract. The owner was contacted and was explained to what we found.  The owner did not agree with the diagnosis and demanded that a fuel pump be replaced. Despite our differences and disagreeing with the owner's request, the fuel pump was replaced for owner satisfaction. The owner elected to remove the vehicle from the facility while the technician was performing the engine mounts replacement.  Only one engine mount ended up being replaced, the owner was not charged anything for the repair, diagnosis, or the courtesy vehicle. 
Senior management is aware of this complaint and has looked into the matter.  It has been concluded, everything that could have been done was done, and the diagnostic was accurate to what the vehicle was presenting itself during the time frame it was in this service facility.