Liberty HealthShare

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** *nd have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from Liberty is inaccurate The processing time fell outside their agreed upon time length Submitted a claim on April 14, and not processed until June Taking over days( not 30) to process one simple routine claim There will be no resolution until refund is received for enrollment described in initial complaint
Regards,
*** ***

After reviewing your membership, I see that you spoke with *** yesterday Her notes indicate she advised you that all we need is a letter from the doctor stating this was not related to an incident that occurred prior to your start date. As a HealthShare organization, we need to ensure
we are abiding our guidelines with pre-existing conditions being a part of thatThe information on pre-existing conditions is below. As soon as we receive information from the provider stating it is not a pre-existing condition, we can give the authorization for the MRI your daughter needs15) Pre-Existing ConditionsA chronic or recurrent medical condition that exists at or prior to Enrollment Date, or can be reasonably expected to require medical intervention in the future, need to be declared upon application for Liberty HealthShare membership, and updated with any new symptoms/signs or diagnoses that come apparent after the application submissionChronic or recurrent conditions that have evidenced signs/symptoms and/or received treatment and/or medication within the past months are not eligible for sharing during the first year of membershipIn addition, with regards to being refunded for the full year since your membership began, the only time we refund monthly shares is if the membership is cancelled within the first days per our guidelinesThe information from our guidelines on cancellation and refunds are belowGNotify When Withdrawing MembershipAs a help to other Sharing Members, any member who desires to withdraw their participation should send written notice of their discontinuation, including the reason for such discontinuation, by the 20th day of the month prior to the month in which contributions will ceaseIf such withdrawal occurs days after their membership Enrollment Date, there shall be no refund of their annual dues

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have given them my cell phone number on several occasionsI have given them my email address as wellI am not been receiving any messages from themAt last request via email (7/25/17), I have had my hospital send months of records from all my physicians I have heard nothing since then The request was made to the hospital on 7/and I had let the appeal person know on that day the records would be on the way as soon as they could send them out. So so in my position, the ball is still in their court no communication from their end Thanks*** ***
Regards,
Leanna Mincher

After reviewing your records, we have deemed this eligible for sharing according to our guidelinesThese medical expenses have been reprocessed accordingly and you will be able to see that in your ShareBoxI have attached the information from our Sharing Guidelines below on our day waitIf you
have any additional questions, please contact our Member Services Supervisor. 2) First Days of ParticipationFor sixty (60) days after Enrollment Date as a Sharing Member, medical expenses for any reason, other than accidents, acute illness or injury, are not eligible for sharing among members

The response stated that our turn around time is within days, and that at times it falls out of that time frameI don't believe that's inaccurateI also stated that these bills had been processed within days, which you agree with, since you stated they were processed at daysThat being said, we will still be reimbursing you the amount of your enrollment feeI've already submitted the refund request

Unfortunately, when we send out a check, we cannot reprocess it until we get the check back in the mailI can understand how frustrating this might have been for you and we apologize for any inconvenience this has causedWe have re-processed this medical expense and we will overnight the check to
you in the mail for $2,If you have any further questions or concerns, please reach out to our Member Services Supervisor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***6, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

After reviewing your membership, we see that we did receive your submitted medical expenses in February and March and those have been processed as eligible for sharingThey are awaiting checks to be assigned and will be issued as reimbursementsOn 4/20/18, you spoke with a research and resolution
specialist who will follow up on your membership to ensure your reimbursements totaling $will be going out in the mail to you soon If you have any additional questions or concerns, please contact our Member Services Supervisor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

We want to apologize for the issue you are having regarding your medical expenses. We have reprocessed your two bills for reimbursement and you will be able to view those in your [redacted]. If you have any additional questions regarding this issue, please contact our Member Services Supervisor.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Your membership was cancelled for the end of December, however we are changing that for you to the end of November. You will be refunded the amount of $181 for December. Have a blessed day.

When reviewing your membership, it looks like the provider send us the bill showing that you did not pay.   That is the reason it was originally sent to the provider. We have escalated your reimbursement and the check for $316.88 will be going out in the mail on 1/26/18. You will be...

able to check your ShareBox and see the updated information. If you have any additional concerns, please contact our Member Services Supervisor.

We want to apologize for the inconvenience this misunderstanding has caused. This should have been a happy time welcoming your new baby without the stress of worrying about your bills. We would like to clarify our guidelines under the section not eligible for sharing; 20) Hospital employees....

Professional services billed by a Physician or nurse who is an employee of a Hospital or Skilled Nursing Facility and paid by the Hospital or facility for the service. This is intended for Hospital Employees receiving pay for the services they are performing. You were not paid by the Hospital during the delivery of your baby, which would make your expenses eligible for sharing. The Director of Operations has reached out to you this morning to clarify this and to let you know that we will be reprocessing your bills. Please check your ShareBox for these changes. If you have any additional questions, please do not hesitate to contact us.

Revdex.com:Thank you for paying the bill before it went into collections; however I will not be continuing my membership and wish to end this relationship.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I consider this complaint resolved.
Regards,
[redacted]

Good Afternoon, I can understand your frustration when you sign up for something and it turns out to be something it's not. We are Liberty HealthShare, a Christian Health Care Sharing Ministry and we cannot find you anywhere in our system with your contact information. We do not start our...

memberships in the middle of the month and we do not have a sales representative by that name. We sometimes get confused with Liberty Health Insurance, but that is not who we are. If you did in fact sign up for us, Liberty HealthShare, we will be more than happy to assist you with this matter, please reach out to our Member Services Supervisor.

After reviewing your membership, I see that we have shared all visits associated with 10/10/17. We have reached out to you by e-mail; we were unable to leave a voicemail.   Please get back with us so we can figure out what bills you are receiving, in hopes they are not balance bills of any...

kind. We would love to get this cleared up for you asap.

When reviewing your membership, I see that we sent those checks out on 3/8/18. You can view the information online in your ShareBox and see the dates they were issued as well as the check numbers. If you have any additional questions or concerns, please contact our member services supervisor.

Member services is our top priority so I’m sorry if you feel we have communicated misinformation.  We added you to your husband’s membership, which he had a start date of January, so that is why the membership year changed. Your personal membership began in June, which would have started over a...

new annual unshared amount effective today and this would make you responsible for an additional $1000. We moved over five of your medical expenses to your husband’s membership, which was applied towards the annual unshared amount. You will only be responsible for a total $1000 AUA which includes visits from January 1 2018 to January 1 2019.   Your maternity expenses are eligible for sharing and are processed towards your annual unshared amount.  One will be partially shared since your $1000 AUA has now been met. When reviewing your membership, we see [redacted] notated she called you back the following day to make you aware that everything was moved. If you have any additional questions, please do not hesitate to reach out to our Member Services Supervisor.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]